Reviews of Spa Space (Spa)

Jennifer Stutsman

Several weeks ago, I booked a massage, facial, manicure, and pedicure package fo myself and my two adult daughters to use after running a half-marathon. The spa day was scheduled for yesterday, July 22. Our experience was wonderful. There was a slight communication error between spa technicians that was going to result in one of my daughters losing her full pedicure. While the technician that was to complete that daughter’s pedicure was not going to correct the problem and was not very friendly; the other two technicians (I am sorry but I do not remember their names) were extremely helpful and kind and made sure to correct the problem to ensure that we had a very memorable and relaxing afternoon to complete the great services that we had already received. They are definitely to be commended. Thank you all for a wonderful and relaxing afternoon.

Susan Cramm

The 25 minute reboot is amazing! Kristine was wonderful.

The Talking Doula

Being at this spa was like a dream! It was decorated beautifully, the ambiance was amazing, the staff were very nice and accommodating! My bestie and I got massages, facials and some amazing pedicures! I highly recommend getting a pedicure there! Make sure it’s one that includes the parifin wax! My feet have never been this soft!

Nanica Brown

Olga is the best nail tech in town. Cool space with very nice prices. The massages are the best I've ever had.

Crystal Lewis

Was in town for the weekend and my husband surprised me with a spa day. Booked myself a massage, facial, mani and pedi. Everyone was so pleasant and so nice. Prices were reasonable for a 1/2 day of pampering. I will definitely come back the next time I am in town. Only reason for a 4 star instead of a 5 is they are doing a little remodeling so mani and pedis were done in a cramped space. But the service was awesome. I'm sure it will be 5 stars on my next visit!

TNA

Every time I come here there seems to be some sort of problem. I live really close, so this place is super convenient. I wish I could love it, but they’re just not that great. I left my Brazilian recently with several hairs still there. I went in for a parafin wax pedicure, and recieved a standard pedicure instead. I got a manicure, and the girl doing my nails accidentally broke my nail while trimming. I had very long nails, and they wanted me to pay for half a manicure again to redo my nails to trim them all the same length.. Also, my boyfriend and I both have had this foreign-speaking lady - not sure what her name is, but she gives the most painful massages. If you want a good massage, go for the older white American lady with curly hair - she’s the best. Anyway, with all of my complaints, they NEVER bothered to do anything about it. I will not be coming here again.

Renee Villari

Bianca F. is the best!! I request her every time I get a no chip manicure and I am never disappointed. She is speedy but you don't feel rushed. While Bianca is working, you have her full attention and she makes you feel like you are her only client. Bianca will help you pick out what color is best for your skin type and makes sure you are not just satisfied--but love your nails. I always leave feeling pampered and more beautiful then when I walked in. Ask for Bianca and you will be happy you did!

Honeybigbunns

Beautiful, clean spa. BYOB, best to call and make an appointment and you can order food from the French Market and they'll pick it up and plate it for you. Great for spa parties.

Kathryn Schultz

I love this place sooooo much, words can't even describe it! Whether it's a pedicure on a Friday night because I need to decompress from work (it's BYOB here) or indulging in a massage or wrap for a special occasion. I will never go anywhere else for these spa treatments. They always treat me well and provide great services! I've been coming here since I moved to the city 9 years ago! Recommend to everyone looking for pedicure, manicure, massage, wrap or wax!!!

Dawn Gramse

This is our go to spa when in Chicago. Everyone is friendly and professional.

Dee Dee Smith

Lovely place & great therapist

Veronica Aceves

Very relaxing place to go for a massage. The atmosphere is so relaxing. Very good massages!

John Norwood Lee

Full service spa.

Kim Brooks

Beautiful salon but the technicians talk TOO much.

I S

I recently visited and the staff is friendly. My massage could have been better considering the price.

J Kush

Great massages

Renee Virgo

Love Spa Space! It's our favorite day spa for special occasions. Super clean, the staff has always been very hospitable and their services are always better than expected.

Marco Zarate

Great experience! The staff were awesome. Courteous, professional, and always smiling. The recommendations for my facial were great and the massage was Soo relaxing. A definite must!

Prafulla Bhalekar

Un-Professional & Un-comfortable. Staff here will make you regret going there ! I have been here multiple times with different providers but the experience always turned out to be disappointing and uncomfortable. Save yourself the disappointment.

Toya Garcia

I received an excellent massage from a very skilled and knowledgeable masseuse to address a specific problem. Kimberly was amazing.

Michelle Griffin

I had a surprise birthday facial and massage from my bestie and it was amazing. The service was great and the staff was very attentive.

Abigail Smith

Got a groupon deal for this spa. and had great services. They are a little hard to get a hold off and didnt call me back right away but the service was good when I was there.

EbonyEverything Hines

I LOVE this spa! I've visited many spas in the city, including the top notch Spa42(which is great) but spa space is so wonderful! I get a facial and massage every couple months andI've never been disappointed. The staff is professional and well informed, the bathroom/locker room/waiting area is clean, relaxing, spacious and full of top of the line products. I enjoy having tea and a steam before my services. The set up is lovely.

Dona Zavesky

Been here twice and both experiences were positive. I wish the steam room was set up better, but for the city the massage was much better than any other high-end we've been to and prices much lower.

Rich W

They did a great job, really enjoyed it

Liliana Nicolas

Beautiful spa with great treatments and massages!

Patricia D

Spa Space is an oasis in the west loop. I found Spa Space looking on the internet for somewhere I could get a complete pampering: massage, manicure and pedicure….on a Sunday. It was important to find a place open on Sundays, because that is when I start preparing for the new work week. Before I would write a review, I wanted to make sure my experience was consistent. Whether it was the front desk staff, manicurist, or massage therapist, each have been very professional, friendly, and gone to great lengths to make sure I was comfortable throughout my visit. What a find! I enjoyed it so much that over the past four months, I have regular dates and times for manicures and pedicures. I will do the same, set regular dates, for massages in the new year.

Cari Mason

They never disappoint.

Leia Taylor

I’ve been seeing Latrice exclusively for my waxing needs the past two years and idk what has taken me so long to write her the review she deserves! She’s absolutely amazing! Very thorough, nice, and makes the experience very pleasant. When I get my brows done I don’t even want or need to fill them for at least the first week because they look so amazing. I really like that she informs her clients on home care and maintenance as well. Great esthetician in the downtown area for anyone who’s looking!!!

Sonjanita Moore

I tried the Happy Feet Pedicure - which was advertised as being for someone who loves massage. I do! The one complaint I usually have when getting pedicures is how little time is spent in the massaging of the feet. In any case, while a lot of products were used and there were multiple steps to the pedicure, I didn't feel like I was getting an uber-massage experience. It just felt like she was rubbing in the scrub or lotion. Even when I asked for more pressure, it didn't feel anymore intense or relaxing. It was okay, but definitely not worth the extra money. This was surprising because I have only ever had 1 bad experience here - years ago with a facial. On another note, if you book online and don't get a confirmation call, CALL THEM FIRST to be sure they have you on the calendar - I arrived and my name was not on the calendar.

Oylia Mahayana

Definitely going back next week!!!

Anne Ortiz

Very relaxing and rejuvenating experience. The staff is so friendly and accommodating.

Jaime Lopez

The best in chicago

Kimberly Chakravarti

The spa was nice and the receptionist that booked the appointment was very friendly. Would have been a 5 star until after the massage was over. As it turned out we were the last appointment. When I went to go shower, it was running, and I asked the employee if someone was in there. She said she was cleaning the shoes in there. As she was removing them she said “ Are you going to be be quick because we are closed?” Shortly after, she came back in and turned half of the lights off. If you close at 6 and take an appointment at 5 for a 50 minute massage the customer should have the same courtesy as other patrons to shower afterwards and get dressed. We were told when we made the appointment that there were steam showers for after the massage. If you schedule an end of day appointment you should inform the patron ahead of time when they need to be finished and give them time to shower and dress.

Kayl Auguste

My overall experience was lovely. The employees were all very sweet and accommodating, and I thoroughly enjoyed my pedicure and express facial. My only complaint is the aftermath I experienced after my facial. As someone that doesn’t experience many breakouts, I got two large pimples and have dark marks from scarring on my nose and chin from the extractions that were not there before. I don’t know if this is normal after a facial since this was my first one, but I can’t imagine that my skin looking worse than what it did before is something to be expected.

Mamie Davis

Called early on a Sunday to make two appointments for a mani/pedi for me and a friend, to which I was told “we don’t have anyone on Sundays to do nails.” So pretty disappointing

Christine Isfan

Had a great experience!

Kira Chevalier-Davis

My massage and pedicure were amazing. They were very timely and clean. The staff was so friendly!

RACQUEL BRADLEY

Best service in the city.

Molly Matelski

I hadn't heard of Spa Space before until my sister gave me a giftcard for Christmas. I was able to utilize it this past weekend and it was an amazing retreat from my daily routine! While there was some confusion regarding the package I reserved, thankfully senior management was able to quickly resolve the mix-up and went above and beyond to ensure I had an enjoyable and memorable experience. My companion and I each enjoyed an hour and a half Swedish massage (previously I've only had hour long massages and I highly recommend the extra half hour as it allows ample time for a full body massage with special attention to need areas) and my masseuse was great! She listened to my needs and was very kind. We then freshened up and relaxed in the lounge until our pedicures, in which the ladies were also very nice. It was the perfect start to my week and I look forward to returning!

Deana Greenfield

I always have a great massage here. Ladies changing area is well stocked, clean, and calm.

Allie Giesen

Less than impressed with this place. The prices are pretty over-rated for the types of services. My friend rented out a portion of the place for 20 female co workers one day - paying well over $1500 for the entire event and yet they weren't exceptionally nice or helpful. The manage that was on duty that day (Monday) was incredibly rude and offered terrible customer service. Disappointed would be an understatement.

Jin Nam

Been going to Spa Space for massages, on and off for a few years. Had different massage therapists work on me as I tended to book last minute sessions. I happened to be assigned to Doug and after that I make appointments in advance to ensure Doug is my therapist. He does remarkable work regardless of the type of massage I request. Actually fell asleep during the Indian head massage. Always walk away feeling every cent was money well spent.

Jess Mean

I can only speak for their nail services which are top-notch and a bit overpriced. It's right down the street from my place and usually not that difficult to get a nail appointment. They have a great collection of colors, they don't reuse their files and the service easily lasts 10 more minutes than the standard mom and pop place.

Ker H

Stopped in for a couples massage. Didnt know what to expect. Great experience. Massage was fabulous. Hot towels throughout felt amazing. Highly recommended.

Kasha Brzo

I love my massage , I always request male massage therapist, they strong and really good.

Dan Nickels

I have gone here many times - great people (sometimes not great about returning calls so I would reco submitting everything online they are good about that) Fantastic facilities, friendly, knowledgeable team and always an Excellent massage.

Kat Barnes

I was given a gift certificate for a one hour massage. I'd never been there before so I was a bit overwhelmed by what to do. I checked in at the front desk, and the clerk seemed preoccupied, but got me checked in and then gave me a brief tour of the women's lounge along with a cup of chamomile tea. She did educate me about the lockers, but not about the rain/steam shower or the products available for use; another client happened to be in the lounge and showed me what I could use, thankfully. A robe and flip flops were provided - but pro-tip, bring your own flip-flops because the ones they provide are quite beat-up and actually hurt my feet where the thong portion connected on the sole. My massage therapist, DeeDee, was AMAZING. Easily the best part of the experience. Communicative, talented, and really listened to me when I explained where I felt pain or discomfort, even educating me about what specific things I may be feeling and suggesting additional stretches and at-home treatments to help me. When I was finished, DeeDee brought me more tea and said to take my time checking out, which I did. Unfortunately, not very long after I began to decompress with my tea, an employee walked in and shouted that she was shutting down the area and they were closing. It felt really rude, completely stress-inducing, and like anyone who was still in the lounge was impeding her end-of-work-day. So, SpaSpace, if you're going to close up shop right exactly at a certain time, it might be a good idea to prep your customers well enough ahead of time, perhaps even prior to the appointment start, so that they're not shocked at being kicked out of a post-massage relaxation period. I may or may not return, but if I do, I'll make sure it's early enough in the day not to piss off an employee who's ready to go.

Dimitar Beldovski

super place

Kem McNair

My "go to" for a spa day, my husband sends me here for every birthday.

Alice Sun

Massage is okay (with hot stone) not anything specular.. bit of over priced.... (May be because of its location?) I would go back to the burbs for massage... They do have on-site shower facility but still would not come back for it.

Veronica Magdaleno

The staff is super caring and professional. The price is worth the services u receive

Greg Pepin

Do not use this place. I showed up for a 4:15 massage booked two hours before by my hotel. After sitting for 20 minutes in there lobby I was told my appointment needed to be moved to a later time due to a Massage Specialist not showing up That morning? No mention of any reimbursement, Sorry... just an arrogant lets book you another day.

Katarina Visnevska

Under new ownership! Every service and amenity has been downgraded to increase profit and diminish the quality of service. Worst front desk in the country that consistently cancels appointments day of service. Stay away!

Caro D

I'm from France and while visiting Chicago I wanted to go to a GREAT spa. Beacause of the good reviews, I chose Spa Space. Wow... What a good choice !!! When I arrived, I had a warm welcome. They offered me tea and a glass of water. Then, they showed me the ladies' lounge. Amazing. You have everything : lockers, hot robes, towels, 2 showers, sinks with mirrors, hair dryers and good products (hand and face creams...). Let me talk about the showers : very big showers with rain shower head and normal shower, soap, shampoo and conditionner. You can even make your shower a hammam !!! I had booked a 30 min deep tissue massage. The therapist came in the ladies' lounge to found me. The massage was really great. Heated table, candles, dim light... Everything was perfect. Overall, couldn't expect a better experience. It's really an amazing place. I highly recommand this spa.

Tina S

I gave them a four because one of the newer receptionist is rude! Sam is awesome for waxes, love her!

shikha H

I spent around 300 dollar in this spa for facial and waxing and i was thoroughly disappointed. First of all, I made the appointment 2 weeks in advance but when i reached the spa they told me they had not booked my waxing appointment. I was told i would have to wait around 30 minutes after facial for waxing to start. After pushing a bit i was told that an arrangement has been made but i still had to wait 20 minutes. I did the facial. It was strictly okay. Next day i woke up with a face allergy. The most disappointing part was back waxing done by Mary. She did it very quickly and i was impressed by her speed. but when i reached home and checked in mirror, she had done a rally shabby and half baked job. She waxed the center and on both the side there was nothing at all done. I was so so disappointed. there are mch better spas which are less expensive. I will definitely not return and neither would i recommend this spa to anyone

Kelly Bauer

Pricey, but worth it! Come to Spa Space if you really want to feel pampered!

Ruby Hutson

Fantastic!!!! Luxury or quick pedicure. Nice atmosphere, professional, friendly staff and Nail Technician. Healthy snacks.

Sharon R. Linton

Scheduled the July special which included a "complimentary" manicure and massage. Massage was great and had some serious muscle issues that needed work. However, the manicure was absolutely the second worst I've ever had. The young lady was so unprofessional, my nails are different shapes and lengths. Very poor paint job and I felt like I was in one of those shops that rushes through everything--

Terry Lucente

Wonderful professionalism very pleasant

Yasmeen A

No chip/gel didn’t even last a week. Went about 4 days before one nail got chipped and then the second one chipped a few days later. Nail tech didn’t even bother to cap the nails or do any of the exfoliating you’re supposed to get with the manicure. What a waste.

Hope Tolbert

Love this place. A hidden gem of Chicago

Sue Mathews

Anca is the best!

Brittany Weber

Very professional staff! Nice and Clean place, also best services with great price in town!

Sarah or Nadia Richards

I went there as a Mother’s day treat & was so excited to check this place out but I was underwhelmed. The front desk receptionist is very friendly. I went to the mani/pedi place to find that there are only four chairs and two are connected by a table. Which doesn’t really call for ultimate peace bc the woman beside me was snoring and had a horrible cough. Which was no ones fault. The woman doing my pedicure (Anka) could be spelling her name wrong. Did a good job! I was expecting more since it was $99. The happy feet pedicure but my toe polish is fine and she was super friendly! THE WORST PART of this experience came when it was time to get my manicure. But another woman, unsure of her name. She rushed my entire manicure. And left my nails looking as if one of young children did them. She also made a comment about the right way about when to have children is when your older which was a little offensive to me because I am a young mother. The lotion she used for the two minute hand rub she gave she brought out in her own hands opposed to the Petri dishes I seen everyone else using. She was rushing me bc she had a pedicure after me. Before she even had polish on my nails she was running the pedicure water and steadily looking over there instead of focusing on my service. I understand it was a jam packed day bc it was the day before mother’s day but still! I did inform the front desk of my ill done manicure and they had a lady redo them but because the day was so jam packed. I had to wait an extra 20 or so minutes. Where the lady basically re did my manicure. (Anka) I so appreciate them taking the service off my bill but I’m not satisfied with my overall experience. And my nails have already chipped two days later. Granted I did not get no chip polish but regular polish usually last me more than two days! There were a lot of repeat customers so I’m giving the benefit of the doubt that maybe it was just too busy for them considering the holiday.

tom groner

Fancy

Rob Barber

Ladies were great with walking me through getting a manicure for the 1st time w the gf for her birthday. Nice atmosphere, offers coffee, tea and water.

Ahsley Phillip

The salon was very clean and she made sure me felt very comfort. I really appreciated and fully enjoyed it. I highly recommended them. Thank You!!!

Linda Sue

Treated like royalty.

Daisya Harden

The best massage I’ve ever had. Would recommend the signature massage for back problems.

Robert Eubanks

I had a wonderful time, Alicia gave me the best male manicure I have ever had.

Martha L

I took my daughter and granddaughter for an afternoon at the spa. We each had a massage, facial, pedicure and manicure. Booking the appointments was flawless. The three of us were very happy with all the services we received. I would say this spa is professional without being pretentious. The cost was reasonable. I will definitely go again when I am in Chicago.

Kayi Lawson

Slow and Outrageous charges.It took 2 hours for a pedicure! On top of that, I get suprised at the checkout counter by a $20 upcharge for having to remove no chip nail polish. I would not have minded paying for it if I had been informed previously. There was no signage and the lady who did my nails said nothing.

Emilija Petraityte

Got a gift certificate here and decided to try it out. First of all, it's definitely way over priced comparing it to other spas in the area. We ordered 90 minute massages and they told us to arrive at 6 pm. We came at 6:10 due to traffic and what I wish I was aware of before I came was that 6 pm was the massage start time, not arrival time. After we changed and got our stuff together, we got only a 60 minute massage in but were charged for the full 90 minutes. Other spas that are roughly the same price have pools, hot tubs, and nicer facilities and rooms. The massage room didn't really give off a "relaxing" vibe but the massage itself was great.

Diane Chandler-Marshall

This month's pedicure special "Champagne and Roses" is velvety smooth with the shea butter enriched cream- it is a must have!

the8

worst customer service ever , they shouldn't be in business

Kimberly Marquez

I had a groupon for the Red Carpet experience for 2. I had an overall good experience, but was surprised that extractions are not part of the standard facial done here. I had a great lady who went ahead and did some extraction work as part of my service, but it isn't a standard offering. My massage was great and well done. However, my plus one didn't have the same experience- so it does seem like you want to go through reviews to pick the right person for your experience.

pamela Lynch

I have frequented Spa Space for a few years now and have been satisfied with the service. Today, my 1 hour massage lasted only 35 minutes and cost me $108 + tip. They would not accommodate me because I arrived later than scheduled, even though they lead me to believe they would (or I never would have started). They would not issue any kind of credit for 1/2 hour of non-service. Needless to say, I won't be going back there nor will my friends that I have recommened. It's time to try another spa salon; one that knows how to appreciate it's customers. Goodbye Spa Space!

B_ P

It is with a big happy smiley face I’m writing this review. Great staff, well organized, nice people . Just wanted to say thank you for taking good care of me yesterday. It was my Birthday I had no clue where I was going my wife planned everything, she told me go to this location and just give them your name . When I got there I just told my name at the registration they made me feel like home and very special. Wow! Well Miss Colleen Clark if you ever read this review I wanna say thank you the perfect massage , I really needed it and it felt like it was in SPACE and specially the warm towel in the back of my neck amazing.Miss Indira thank you for the great and amazing facial , you took great care of my face, my skin feels like a baby. You took all your time to make sure I was good. I wanna thank also Miss Morissa for taking care of my feet , she knows what she’s doing and very clean . Merci beaucoup pour votre service . Vous êtes tous magnifiques et très professionnels. I work at the GWEN LUXURY HOTEL , I will make sure to send some of my coworkers that loves Spa . THANK YOU, MERCI!

Robert Hall

Bianca was AMAZING!!! No exaggeration, best mani/pedi I have ever had. She was very upbeat and kind with a great sense of humor.

Kenneth Koehler

Great place for a Massage ask for Kelsey

Sarah Skalla

My friend and I got no-chip manicures there and were in and out of our chairs in 15 minutes... They didn't even put lotion on my hands. Not worth the money. They're just trying to turnover customers quickly, and they really don't care about customer service.

Savana Maxwell

Called to make an eyebrow appointment same day. The woman I spoke to was friendly enough and they were able to get me in within an hour. That being said, I was told I had to give my credit card number over the phone to "hold my spot" and they have a fee they will charge if you cancel within 5 hours. The woman promised I would not be charged unless I didn't show up, but I've never heard of such a sketchy practice and immediately told her no thank you and hung up. Keep in mind who you want having your phone number before you give it out just to book an appointment!!

Ashley Stone

Not the best service. While I was reimbursed for a mistake that was made, as well as valet, visiting this location was not the best use of my time.

Ryan Graham

Nice job

Emma Hecker

Amazing spa. Incredibly relaxing, clean, and the staff are well trained. Definitely my new place for pampering! Excellent range of products available for purchase, too. Prices are very reasonable for the quality of service!

Sarah Richards

I went there as a Mother’s day treat & was so excited to check this place out but I was underwhelmed. The front desk receptionist is very friendly. I went to the mani/pedi place to find that there are only four chairs and two are connected by a table. Which doesn’t really call for ultimate peace bc the woman beside me was snoring and had a horrible cough. Which was no ones fault. The woman doing my pedicure (Anka) could be spelling her name wrong. Did a good job! I was expecting more since it was $99. The happy feet pedicure but my toe polish is fine and she was super friendly! THE WORST PART of this experience came when it was time to get my manicure. But another woman, unsure of her name. She rushed my entire manicure. And left my nails looking as if one of young children did them. She also made a comment about the right way about when to have children is when your older which was a little offensive to me because I am a young mother. The lotion she used for the two minute hand rub she gave she brought out in her own hands opposed to the Petri dishes I seen everyone else using. She was rushing me bc she had a pedicure after me. Before she even had polish on my nails she was running the pedicure water and steadily looking over there instead of focusing on my service. I understand it was a jam packed day bc it was the day before mother’s day but still! I did inform the front desk of my ill done manicure and they had a lady redo them but because the day was so jam packed. I had to wait an extra 20 or so minutes. Where the lady basically re did my manicure. (Anka) I so appreciate them taking the service off my bill but I’m not satisfied with my overall experience. And my nails have already chipped two days later. Granted I did not get no chip polish but regular polish usually last me more than two days! There were a lot of repeat customers so I’m giving the benefit of the doubt that maybe it was just too busy for them considering the holiday.

DeAndre Catchings

The Best Massage that I have ever had,can't wait to go back.

Heather Hawes

I love Spa Space....I've been going here for over 14 years....Always Clean, relaxing & friendly staff! The newly renovated nail area is great! I always ask for Kennise but all the girls are great! Well trained and very sanitary! They don't re-use nail files or buffers they are brand new and you can take then home! If you are looking for a relaxing spa this is the place!!