Reviews of Mario Tricoci Hair Salon & Day Spa (Spa)

Herbert B

Excellent service and friendly personnel

Swami Berman

good cut

Tim Ostrander Jr

Great service. London is awesome !

Susann Doveikis

Delightful staff but the rest was a disappointment and border disaster. I showed a colorist what I wanted IN A PIX on their wall . She couldn't get it right. Was there almost 5 hours as she re did it 2x still with ?? results! WAY TO $$$ Came back to get makeup make over the next week and had all kinds of thick dough all over my face. the eye makeup took forever and included white line next to y eyeball. (got red eye) . All friends hated it and even laughed. I looked like Adams family. Took 45 minutes to get it off. But love the gals! Feel bad with this.

Angela I

A bit of a challenge to locate, but great service and scheduling.

Valerie Lambert Kroll

Beautiful salon - so sad it's hidden! There is a great group of technicians at this location - especially Rebekkah the Esthetician! The guest services reps are always friendly and helpful with recommending technicians based on your needs and strategically scheduling a morning's worth of treatments to maximize relaxation. The spa in the back is removed from the loud, fast paced hair cut/color floor (it's undergoing rehabilitation currently to make it even better). I suspect this is the premier location of all Mario Tricoci Salons!

Nathan Landis

Rico cuts my hair, and is unbelievably good at what he does. He gets it right every time, and knows what looks work for what people.

Merae Mitchell

Summer and Sarah are amazing. When summer was there she did a great job. Now I see Sarah and she is excellent. I always get compliments on my highlights.

jennifer Vo

Horrible service. You will have to sit and wait hours while your color person works on another person.

Erin Murphy

While my service was good, customer service was poor. I first was gifted this, was told they had set a card on file and would be able to leave gratuity on it. When I tried to do so, the girl acted both confused and unphased. After this hadn't parking validated, which the promote at $10. Go to the parking ramp and am charged $32. With my two treatments was there for 3hrs 10 minutes, with about a 30 minute+ wait between. When I go back because I was sure this was just a fluke with the machine - I'm snobbishly told by another receptionist that it's only good for 3hrs. So the validation is null, and I would have to pay the full charge. I had no control over the delay between service, I mentioned both while checking in and after my first session that I had parked. The attitude and lack of responsibility is more than underwhelming. I'm honestly not sure how I could have prevented this, and again with them promoting this validation I'd at least expect some empathy or acknowledgement that the timing of the service going over was not at fault to me as a client.

Ashley Summer

This place is amazing! I used to jump from place to place until here.

Debra Kenny

Place is very well ran. Everyone there is so nice. Good place to pamper yourself.

Rebecca Mensing

Best dye I have had, maybe ever! Summer was super thorough in her consultation and gave great maintenance tips. A little pricey, so get their $20 coupon 24 hours before you visit.

Angie Mendez

OMG I was in Heaven. Love the Therapist Love everybody. I was so peaceful in this Spa. Can't wait to go back :)

jenna constantine

1st time client. Brought pics & explained extensively what I wanted done. Neither the stylist nor the colorist listened to a word I said. Won't return. No stars.

Neva Towner

I am a super stalker (lol)! My hairstylist Jun works here and I go where she goes. This salon is new trendy and clean. It's not a really huge space but they do have great spot. Cash only. Generally you can just walk in without any problems and have any hair stylist cut your hair but since I have a particular person that I always use I definitely make an appointment. She is normally booked a head of time.

Mildred Blair

The google star options should be ratcheted up to 11 to handle the fabulousness that is Chicago. They do everything better - hair, nails, waxing - everything. Customer service is wonderful. Ernesto is the best stylist I have ever had. I live in the neighborhood & this is a neighborhood gem.

Heather Beshears

I was very displeased with the payment process. I called ahead of time to make an appointment and told them I had a new client referral code for $20 off a service. They offered me another promo ($115 gift card for $100) but they said it could not be used with the new client referral- so I passed on the offer during the call. When I went to pay, they no longer took the referral code (for no apparent reason) and would not let me buy the gift card to use towards my service. The manger would offer me no discount or new client special because of an error on their side. Very unhappy with the way it was handled and will not be going back.

James Holland

i'm surprised that this place doesn't charge more!! it is high end, state of the art, and super cool!! i LOOOOVE it!! Make sure you see Ernesto for you cut! He's amazing!

VANESSA FERRER

Sorry!!! But my opinion is NOTHING GOOD!! The hair stylist was really nice, but the hair products I think they use are bad quality because it is impossible to believe that in less than 10 days, I am equally before I did go there.. and I payed for FULL keratine, really expensive for any results

Hollina U

I've being going to Juan Jose at the Chicago location since last May or so, and absolutely love him. I think he's a senior stylist, so his price is a bit higher than I'd normally like to spend, but he does an amazing job on my hair. He rotates between Chicago and some of the burb locations, so it was hard for me to get him on a weekend, so I went one day on my lunch hour (one of those days where I needed to get away and be pampered and beautified). He did an amazing job straightening my hair after the cut (my hair is coarse, thick, and I have a LOT of it), and upon returning to the office, I got TONS of compliments and comments on my hair. Loved it so much that I went during lunch again the second time, and again lots of compliments. Made sure to time my hair cut right around Halloween so that I wouldn't have to fight with my hair. And voila, thanks to a little dry shampoo, I had picture-perfect hair for all of Halloween weekend. :D

Eunice Kwon

Have been coming here for years. Ask for Freddy to wash your hair! Best hair wash of my life, literally fell asleep.

Nazia Hemmat

Very disappointed. I got my hair done in May (I know this is a little late). The coloring was so bad that I had to go to another Salon and pay $273 to get it fixed because it was only 5 days before I left on vacation. Really bad service. I will never go there again.

Elyse McKenney

Two stars because the service providers did a great job. No more though because 1) we had group scheduling and one of our group got moved to a different time without notifying us; 2) 3/5 of our group got shorted on time; 3) 5/5 got shorted on the manicures (all we got was color change); and 4) their explanation for all of this, when pointed out the times and services on their web site and what we expected, was that their web site is not up to date. Not acceptable. UPDATE 9/23: I reached out to them at the contact info below because I wanted to give them an opportunity to fix... Never heard back.

Damascus Harris

Pricey but clean. Pleasant staff and atmosphere

Geunho Choi

Worst experience ever. Stylist Diamond did not have any idea of what the customer demanded even after showing the photo of exact style I wanted. She should not have picked up her scissors if not confident to perform and meet customer's expectation. Now my back of head looks like a dumb dude with spots all over and the forehead is worse with uneven cuts. By looking at this I say she is well far below the average stylist you will ever find in town. Not to mention, I don't really think it would not be so much different if it was done by other stylist who first appeared to be a little more experienced. Her colleague (don't knkw his name) literary tried to sell me out after checking out how my hair came by simply giving me a false feedback; 'it looks great I don't know what you are talking about.' See my photos from today and decision is yours.

Pete Schmidt

I came in the other day on the recommendation of a friend and had Mike. He was really nice, the hair cut is awesome, really solid quality cut. Aint cheap, but I feel that it was pretty worth it. He threw in some weird hair product too so thats cool.

Cara Pacione

Consistently great experiences!

Emma Martens

It does cost more than most places but to have piece of mind while there are scissors near your hair is worth the extra $15-$20. Chelsea is wonderful, quick, sweet and very talented!

S K

This year marks 20 straight years I've gone to Mario Tricoci to get my hair highlighted. In addition to very long wait times-it's common to wait around an hour after your appt was supposed to start- I've also noticed some of the celebrated colorists have become rude, passive aggressive and have lost sight that clients should feel relaxed at a salon. The vibe at the 900 N. Michigan location has become toxic and stressful. The factory conveyor belt method of "churning out as many clients as possible" no longer works for me.

Darcy Nathanson

Poor customer service to someone who’s been coming for over 2 years. Beware of a stylist named Dolly who provided me with the worst service I’ve ever been given. She was on her phone and tested me about what stylists I have seen (a policy about free bang trims had changed which wasn’t made clear to customers). Will never be coming back again.

Zhelka Adelman

Made hair appointment the day before for a haircut. Arrived a few minutes late but waited 10 mins for the Receptionist to finally get through the line. She then told me that my appointment had to be rescheduled. Please do yourself a huge favor and go somewhere else. Will never be back - horrible customer service.

Elise Pullen

I went here for the first time because my colorist graduated Mario Tricoci's school and is employed at this location. The parking was relatively easy to find, but the elevator situation is wonky--you have to go up to the 6th floor to get to the stores, but the stores are on floors 1-6, so you may have to find another elevator to go down to get to the level you want. The salon is nice and bright and clean, and I was checked in quickly despite it being the busy holiday season. My colorist, Emily, came to find me right away. She has done my color twice as a student and I haven't let anyone else do it because she's so good. I can tell her what I want or what I'm thinking, and she can pull up a list of pictures of hair colors. I pick what I want, she mixes it, and it comes out exactly like I wanted. My hair was so soft and I've gotten compliments about the color everywhere I've gone. Prices are so reasonable, too--I got a single process color for $45 (not including tip). The service was great. Emily and I chatted while she did my hair because we know each other, but other customers were working on laptops and phones and were not bothered. Highly recommend Emily and this location!

Valerie

I have used this salon several times. Unfortunately they have high turnaround on staff..I never loved the color they do, but never complained. This time however I did. Base color was fair..but faceframing highlights were terrible. Even the hair stylist agreed. The colorist and salon offered a redo or toner. The problem was the color and technique. I asked for a refund on the partial highlights only. The manager said she would have to see it..I wasn't about to spend more money going back. She said to send pics..I did. She still declined a refund. Don't use this salon..horrible customer service.

Joe M

Hit or miss. Quite possibly the SLOWEST elevator in all of Chicago

Maria Brown

Mario Tricoci Hair Salon are genuine, real hair stylist. Best saloon I have ever.Definitely recommended. The wait can be longer in the evenings or weekends but they are the best

Carrie Rawley

Great service and wonderful experience

Katie McDonald

I have been a long time loyal client to the Orland Park location, and I absolutely adore Sarah and Jordan for my haircut and highlights. I moved to Florida and still made appts at Mario for such great quality care. After seeing them for 10 years, my family moved downtown. I recently took the redeye from Sarasota, FL to make my appt at the Chicago location. I waited 20 minutes without being seated although everyone around me had been seated immediately. The lady at the front desk sat me, but I had to move seats and then was not acknowledged by anyone for another 20 minutes. Now running late, my highlights were completely rushed. My hair color didn’t turn out as planned, and I did not get a quality customer service in any fashion. Luckily, Alison cut my hair and eased my furry. She was very nice. The check out process took a long time as well causing the store manager needing to help and apologize for such a delay to check out. Just want to point out that I filled out the customer survey after my appointment and no follow up was made. For spending over $400 that day at the salon, I am still extremely disappointed and will not be returning to this Chicago location. For good service and a place where they care about you, go see orland park!

Pauline Bauer

Great Salon! Jessica does an awesome job with color! I like that they have different stylist that do color or cut as where they specialize in. They are very talented in their specialty areas and are trained well!

Jamie Birkner

I had one negative experience here years ago and didn't go back until a few months ago on the recommendation of a colleague of mine. Now I've changed my opinion; the hair stylist was great-- very efficient, gave me a good cut and style, and all over lunch with time to spare! I'll be going back for more services for sure.

Amy Ravit Korin

I have been coming to Mario Tricoci on and off for years, it was very convenient when I worked across the street. I've had some great stylists here but I don't love having a separate person do your hair cut and someone else do your color. Bonus - they do great manicures!

Marisa Marco

I've been going to Marcia at this location for 8 years now & she is amazing. She's friendly, professional & will always make you laugh. Trust me, this is the only place you need to go for "special services" and Marcia is the only person you need to see. Tip: She only works Tues - Thurs...but works early & late some days to accommodate most people's 9-5 schedules.

Ankur Patel

I've been using Mario Tricoci for close to 3 years, and I love it there! The service is great, the stylists are on top of everything, and get to know you on a personal level. Hassle free hair cuts, my kind of place.

Rachel Martin

Great spa day. A little pricey but we had a great time.

evelyn glass

Worst mani I've ever had. Nails were filed unevenly. She put globs of polish on each finger some of it landing on my nail & proceeded to dab it all over the place. When I pointed out a bubble in her work she just polished right over it. Awful.

Isabella Jaide

Scam! They tried to tell me that I had to come in to at least three sessions to achieve the color I desired. Not true. I went to the Colour Room and they gave me the look I wanted that day. So disappointed in Mario’s lately. I think most of their training these days is about business and how to upsell the client rather than the art of the hair. Shame on you Mario Tricoci’s.

Pete Burges

I have been with Alain for years. He is the best. I always gets so many compliments on my haircut. The new salon is beautiful.

Katie Voigt

When I first moved to Chicago I was really nervous about finding a new colorist. I am naturally a light brown and have had platinum blonde for years, doing touch-ups every 3 weeks with my super trusted stylist. Anyone who has gone platinum blonde knows that it can be challenging to keep the hair healthy, without getting lines, and without looking yellow. I was referred to David at the Michigan location by a coworker, and THANK GOODNESS! He is a hair magician, and such a pleasure to sit for. I get constant compliments on the color and healthiness of my hair, and it's all because of David. I highly recommend him, and the salon as a whole. The waiting area is lovely, with many yummy complimentary refreshments to choose from. Everyone is very professional and friendly, and I think the prices are very reasonable for the quality of services.

Sabrina Cabral

Don’t waste your time or money going here , I booked an appointment and drove 2 hours to come to this location only for them to tell me that they didn’t want to do my hair plus the person I had was absolutely rude as can be, I left the salon in tears that’s how rude she was to me . I WILL NEVER RECOMMEND THIS PLACE TO ANYONE! If I could give zero stars I would!

Henri Bryson

Fantastic. Judith is the best!!!

Maria Komorowska

This place is awesome to go for partial highlights. I go see Jessica for my highlights. She always does a terrific job. I would definately go back.

Norman Lee Morris

just got a haircut yesterday and it's horrible. the person rushed through at the end and i ended up with it too short on one side!!! i look like a soundcloud rapper now. thanks Mario Tricoci!!

Sara Swinehart

Huge salon, great service. LOVE that you can book and manage appts online.

Cornelia Gordila

I Like this place, recommend!))

marie campbell

I just got my hair done by Vienay today, with David s ongoing instruction. She was polite and attentive; she even carried my beverage to her station. Excellent place, represents Chicago Hospitality well.

Melanie Collier

The best color I have ever had in my whole life. I moved 1500 miles away and I fly in just to have my hair colored and cut. I tried two very high end Salons in my new city and they did not come close to Mario Tricoci.

Kelli McNeil

Brilliant light and energy!! Extremely diverse and dynamic staff.. This week I attended a spectacular event launch at this wonderful salon. Everyone was happy and the professional services made you feel like a VIP no matter the cost. Taking a special moment for yourself is well worth it at this salon. They focus on you by making you comfortable and respected. Enjoy being pampered!!!

Dominique Catteau

Top notch Service by Professional and wonderful Team A must in Chicago

Michael Gonzalez

They’re massage therapist are amazing!

Renessa Kristine

I made a last minute appointment for a massage because my neck was killing me! I did the 25 min Go To Go Massage with Deanna and in that short amount of time she worked on my tense shoulders, neck, and upper back. At the end she gave me exercises to do on my own to stretch out my muscles and gave me many pointers of how to better take care of my body to avoid tense muscles. I would highly recommend Deanna and hope to see her again soon for a full 80 min massage!

Rozita Terlixidou

Excellent service at all rates

Victor Cornet

Had a great experience at this salon. The cut was way better than the Midwest average.

Karen Bianchini

Wonderful services at this location! This location offers so many outstanding services!!! Plan your day ahead and make your service appointments between 10am-4:30pm. Wonderful rates and very professional!

Sarah Shaaban

I always feel cared for as soon as I sit in the waiting area and Chelsea does a great job on my hair

Lisa Levick

Awful. My girl who did my blow out had an attitude the whole time. I did nothing to her to instigate such rudeness. I was supposed to get my makeup done after but Nina decided it was cool to not let her client know she was running 30 min behind. Bad customer service. Had to cancel makeup bc I was late for an event. Awful service and awful people.

Monica Hamilton

super nice spot

Aquatic Essence

Chelsea was my hairstylist and she did an amazing job. She is professional, polite, and very skilled. The overall experience was great and I would definitely recommend this hair salon.

Jennifer Sur

Love Mario tricoci. Rico and Nelida are awesome !! My whole family gets their hair done at Mario !! Sashka is great at mani and pedi !!

Leyla Arsan

5 Stars for my colorist Bethany and 5 Stars for my stylist Patrick. Convenient location. You can cancel the same day and not get charged so long as you reschedule. If you're looking for a solid salon with good technicians this is for you.

Danya Abuawad

Angela did a fantastic job!!

Kathleen McHugh

I love the staff especially David who is a master with color. Unfortunately, today the salon gets f for a tragic new policy that says my time is not worth the same as another customers. In short until they change their new policy regarding blow outs with color I will find a new salon.

Fin Rose

I had the moroccon oil manicure with Digna and the Therapeautic Pedi with Sashka on Saturday Dec. 9th , 2017. See pics. Mani pedi services are horrible . I have received several gift cards from family who frequent Tricoci in Oak Brook. I have been to the Oak Brook location and the Michigan avenue location at least 4-5 times. I have gone here for mani pedis for location, convenience and the reputation of Tricoci as a whole. I have never been happy with their 40+ manis and $60+ pedis. They are all quite expensive with different exfoliating or moisturizing scrubs or soaks. This is all you get! The skill of the technicians is absent. I am not even sure if they possess any certifications to do feet or nails. I have very dry, peeling hands from wearing acrylic nails and calloused feet from regular exercise and high heels. The technicians buff my heels and soles a few times and cut a few hang nails off my fingernails. They never remove the dry skin or the built up callous. They soak your feet, apply whatever scrub or oil, wrap your feet , do a quick buff of your soles and paint your toes. Hands are just the same. They do not push back your cuticles, buff your nails, shape your nails, or remove dry skin under or around your nails. They certainly do not remove callous on your palms or fingers. I previously complained about the same issue a few years ago and the manager contacted me. Her suggestion was not “ I will reschedule you with our best technician and we will provide a do-over.” It was, “you did not get the right TREATMENT, we have a new more moisturizing one that we are debuting.She recommended this AT MY EXPENSE. What an atrocity. Again trying to sell their crappy run of the mill treatments. Treatments are only as good as the person performing them. If you wanna pay $70.00 for a 2.00 oil or scrub, foot or hand soak and nail painting, this is your place. Do not expect anything more from any of the technicians because this is how they are taught to perform these duties systemwide. If you want to clean your feet and hands up from callous and jagged nails, go to a small local nail place. I am going to expressly tell my family NOT to ever give me a tricoci gift card. The remaining money on my cards, I will try the waxing.

chuchu Ilagan

Excellent service! Very professional stylists!

Paula

Peyton does such an amazing job with balayage!! And she takes the time to figure out what will work best based on what you want and the level of maintenance you want! She's amazing!!!!

Alicia Mosley

Nice job, Jessica!

Margie Gounaris

I have been a fan of Marios since I was very little and could go. I recommend all the locations. They do a great job with your hair and makeup.

MaryPat Chmiel

Best colorist in the city - Bethany ... best haircut- Ruby!!

julie wright

a little small and crowed while having to wait, but they know how to cut my hair just right and my stylist makes me feel so Prudy!! I love coming here I can put up with the minor mishaps , she always helps me come up with a new style and it is perfect every time, a good cut and color are important yanno! Pricey for some but I am telling you worth every penny!

Mehreen Zia

I had gotten a haircut and the stylist cut my hair short despite my warnings! Then I didn't go back there for a cut but now looking to color my hair and thought I'd give it another try, went in for a consultation, the quote kept getting higher and higher and you'd think after spending 100s of dollars they would blow dry your hair!! Asking me if I could blow dry my hair ?? Even cheap place offer better service than this " high end salon "!!! I'm done giving it a chance!

Megan McCann

I went to Mario Tricoci Spa for the first time this weekend and was very pleased with the experience. The spa environment is very serene and the perfect place to disconnect and recharge. The locker room space is clean and I enjoyed all the Mario Tricoci products. The spa robes are soft and comfortable. I had a facial with Ingrida and my skin has never looked better. I am amazing by its glow one day later. She took time to discuss my skin and my concerns then recommended the best facial for my needs (with cost consideration...it was comparable to what I had booked in advanced). She explained things to me and gave me great tips for how to keep my skin looking great. I’ve also never had facial where the extractions didn’t hurt and this time I barely felt them thanks to Ingrida’s gentle technique. It was very relaxing and my skin feels and looks great. I also had a massage with Mecia and it was so good. I basically melted into the table and when it was done I immediately regretted booking only 50 minutes with her. My shoulders and neck which have been a problem area for weeks are so relaxed and loose today. She creates a very relaxing environment and really works out knots without pain. After my services I took advantage of the quiet room to regroup and relax for just a little longer. The plush couches, soft blankets and dim room was the perfect place to get in just a little bit more relaxation before returning to reality. I will definitely be back.

Frankie Montanez

Greast service. Overpriced man haircut

Zaida Hale

Very relaxing . Great service

Ricky Johnson

The best hair salon in Chicago....at 900 building Michigan Ave.... You guys gave also the best lemonade ever....like your products.... Thanks Mr Richard Johnson

Carrie M

Mixed review...super unorganized front desk, often dont answer the phone. Outstanding facials and massages tho

Donna Walker

Great service nice place...

Jessie Gonzalez

In regards to management, you can put lipstick on all day long, every day but it doesn't disguise the lonely pigs within

alissa watkins

Not experienced with natural hair, although i will credit they tried to be gentle. Asked for a red color, showed him the pic, got a brown with some random streaks. Some parts you cant even tell were colored. Will have to wait a week or so and buy some box color and color it myslef.

Maddi Hunt

Great customer service and very happy with my cut. The atmosphere was a little intimidating with all the hustle bustle, but it was still organized and personalized. My stylist gave me great product recommendations only after I asked for them. I didn't feel like they were trying to push sales on me. Will be going back!

Cayray

I have been a client of Nelida’s at this location for many years and it’s hard to put into words how fantastic she is. She’s an absolute professional as she is able to just look at you and know which color will have your hair looking fabulous and your complexion glowing! Since I’ve been her client, the condition of my hair as improved dramatically as she also knows which products to recommend to suit your individual hair needs. Each time I leave an appointment with her I feel beautiful and confident because I know I look my very best. Try her and you too will leave the Salon looking like a star!!!

Thomas Gardner

Mario Tricoci Hair Salon & Day Spa is great and is the best price you're going to find in this area! Mario Tricoci Hair Salon & Day Spa cut my hair himself and it came out great. He listened to me and gave me exactly what I wanted. He also asked the woman who does the waxing and facials to give me a free eyebrow wax. I was hesitant because I have really sensitive skin, so she used tweezers instead of wax and got every last hair. I will definitely be returning here!

Roseanne Silva

Good place for spa and salon needs

Amanda Dolega

The spa got us in for two massages with 2 days notice after another spa in the area cancelled my appointment last minute. They were all friendly. AJ did our massages. She was great! Did an awesome job! Highly recommend!

RONI

Never disappointed w end result but felt a little neglected at last appointment

Jacqueline Lerner

This place has great ambience (you can definitely tell that you're in 900 N Michigan - a very classy building), and all of the colorists and stylists are skilled. I've never gotten a haircut here that I didn't like! I've bounced around a few times (I usually book last minute and take whoever's available since they're all great) so I can't recommend anyone in particular, but I really have enjoyed the work of everyone who's done my hair. The only reason I am taking down one star is because the stylists do, indeed, tend to gossip as another reviewer mentioned. Once, a stylist found out where I worked and remarked that another client of hers worked for the same company (I knew her). She then proceeded to say some rather negative things about the woman. While her comments weren't exactly unwarranted (this woman is known for having a difficult personality), I felt that it was unprofessional on the stylist's part.

Yamarie Guzman

Great service!!!

Jessica Myers

I had a full highlight done by Jessica & cut done by Crystal. My hair turned out amazing & I’m SO happy with the result! Blonde can be tricky but they really nailed it & the atmosphere was great as well. I’ll definitely be back!

Prashanya Mahindanraj

Amazing place and products! To 900 Michigan I have been visiting more then a year now! Never disappointed with the service and the products what they offer. Only one time I wasn't satisfied with a facial because the person who did that mainly focused on the money and to sell the product I could feel that. But overall I love the place. Ingrida is an awesome person so friendly and love her spa. I always recommend her services, never get disappointed with her and the products what she offered to me!

Lexxcwilson

Very disappointing. I had very high expectations for this salon as it has gotten good reviews however once I arrived at the salon and met with the hair dresser she was very rude from the start, she then proceeded to tell me that my expectations were too high, and that she was getting off soon so she didn’t have time to do my hair although I had an appointment and had blocked the proper amount of time on her schedule. Now I understand dying hair is a bit tricky however all I was asking was to go from blonde to light brown. In the end she refused to do my hair and I walked out with the same exact hair I walked in with. My appointment was at 3:15 and I was walking out by 3:30, she barely gave me the time of day. Will not be returning or recommending this salon to anyone.

Ricordi Inc

Customer service can be better, but I'm really really happy with stuff. I had facial couple times ( with Ingrida) and I never ever didn't walk out disappointed. Also I see that couple people are not happy with hair staff, all that I can say is, ask next time for David, I never have problem with him neither.

Paula Wisniewski

Mario Tricoci Too in Woodfield Mall is the only place I will go for a hair cut! Jenny is the best and never fails to deliver EXACTLY what I am requesting!

Meg Kenney

Mitch is the best stylist around! Have been going to him for years and consistently love my cut and style!

Tina Rotter

The service is good, Erik, the manager is the best, crowded and a bit noisy..suggest you meet your colorist before booking appointment

Ron Ray

I've been here a few times as a vendor to repair hardware. The people that I have had the pleasure in dealing with are professional, courteous, and are always friendly. This is one of their flagship locations located at 900 N Michigan Avenue--and by far the busiest MT I have ever seen; however, their staff is amazingly efficient and are able to make your visit calm and relaxing.

Rula Krayem

I love this place. The workers are friendly and talented.

Ann Heiman

I've been a customer for a few years and have never been disappointed. I rely on my colorist and stylist for their expertise and recommendations. They've always been spot-on!!

nicole bajorek

There are things I don't love like the fact that if you only get your hair colored not cut you have to blow dry and style yourself and there is almost always a long line to use a blow dryer. I also don't love that the people in the spa try to upsell during your massage of facial. The amazing job Myra the hair colorist does makes up for all of that! She is so precise and offers great suggestions to enhance what you're asking for rather than trying to peruade you to do something totally different.

Hilary Dunn

I went there with my girlfriend having heard so much about the salon. The salon looked nice, professional. I was impressed and wanted to make an appointment but the receptionist gave me quite an incredulous look like how dare I make an appointment same day on a weekend... I noted how I was here with my girlfriend and had thought there may have been a cancellation, etc. I guess I didn't appreciate the condescension. Anyways, her haircut was quite fabulous--I just got the receptionist on a bad day. Will give it another shot another day