Here we offer you all the reviews of people who consume the products of Magic Nails & Spa (Spa) in Illinois area.
As of day the firm receives a rating of 4.2 stars over 5 and that score was based on 101 reviews.
As you can see it reaches an reviews average is positive, and it's based on a high number of reviews, so we may say that the assessment is very faithful. If there are many people who bothered to leave their opinion when they've done well with the business, is that it works.
As you know, we don't usually bother to write opinions when they are correct and we usually do it only if we have had a problem or issue...
This Spa corresponds to the category of Nail salon.
This is a great, clean, well-managed nail salon right up the street. I've been getting manicures and pedicures here for at least 3 years. This is a place where they like you to make appointments, so plan accordingly. They will try to fit you in, but they do the people who made appointments first. My two favorite staff are Lyon and Tammy.
Leon is the best! It is very clean and Professional here.
I don't know if there's new management but the service was horrible. I had an appointment for my acrylic nails to be filled, cut down and painted and no one could give me a clear price. I was taken 30 minutes after my appointed time and more than one person worked on my nails. A woman started my nails and got up and walked away without an explanation and a man came over to finish. The employees spoke to each other in something other than English and would laugh and chat amongst themselves when I, and othe customers would speak to them. If was rude, embarrassing and uncomfortable. I have come to Magic Nails and Spa with my mom for over 10 years...since before they moved to this location. We will NEVER return. Anyone reading this review is free to leave a suggestion for another salon in O'Fallon.
I loved my tech Vincent, but I had a problem with the gentleman up front and decided not to go back. I went for service every two weeks on scheduled appointments and often waited, but did so without complaint. There was a scheduling mix up on one occasion, and I missed my appointment. I apologized and rescheduled. A couple of weeks later, there was an emergency at work and I was a few minutes late. Since I regularly waited, I did not believe it would be an issue. When I arrived, I was told that my spot was taken. That I can live with. What I can't live with is being told that the appointments are booked up for the next couple days without him even checking the calendar, and being blindsided with an untold policy where after three times late I am not permitted to make appointments and have walk-in only status. He would not let me reschedule for any time unless I agreed to those terms. I tried to reason that I felt that was harsh considering I was regular, almost always on time, frequently waited, and was just having trouble with work. I was told "It doesn't work that way." I'm sorry, but to make a customer habitually wait to be served and punish them for having an emergency with an undisclosed strike system with no limitations period isn't for me.
This is one of the absolutely best places for the service they provide. However; I just cannot patronize this place anymore & I have been going for years. Lee, manager and probable owner, is absolutely the rudest individual I have ever encountered. I believe being rude gives him a sense of power, I don't know what. This is not the first time he has been rude, but it is the last. Vincent and Lee are excellent techs. Vincent is my favorite because Lee is such a heavy smoker, the smell actually nauseates me at times. My favorite salon, but will not patronize anymore due to Lee's attitude. I am not the only one who has left because of him. An honest review. Great shop, lousy customer relations.
Very clean and relaxing. I will definitely return whenever I'm in town!
Great job!! Very happy with my nails!!!!!
I've been here twice so far they've done a good job. Not the best I've had but I have to drive to St. Peter's MO for that.
They all continue to do great work! Benny really went out of his way to accommodate my handicapped mother! Thank you everyone!
My tech Leon is the absolute best!!!
I had Sophia today, my first time to this nail salon she got me seated within minutes and did an amazing job. Thanks I'll be back
This place is amazing. I originally came in based off of the websites photos and I wasn’t disappointed. (The crazy pinky grows that way. I promise they did the best they could with it
Great experience here! Great service and prices! Will definitely be back!
very fast waxing. I am impressed.
Quality of mail work is very good , customer service very poor .
I've been a client at Magic Nails & Spa for years and I think they are exellent! Their prices are reasonable, and they do excellent work! they are very pleasant people. They are professional and on time. Angela Gorazd
Based on the reviews I came here. I got a pedicure, the deluxe package. The service was rushed, I don't know why it wasn't a standard pedicure. Nothing special was done. This will be the first and last time.
First time yesterday I went to Magic Nails & Spa. I read all the reviews about the salon and decided to try it for my birthday. I was impressed with the place as soon as I walked through the doors. First thing I noticed was that there wasn't a lot of chemical smell associated with a typical nail salon. And the staff was very friendly. I walked in and was taken cared of right away. Nails were not rushed and they turned out fantastic. I will definitely be going back to them.
If I could give minus stars I would. They are rude, made me wait and then said oh sorry we don't have that color of pink for pink and white fill. I came here years ago and now I remember why I quit coming.
My Manicures and Pedicures are great because my tech is great - Nini.
Very good
Best experience I've had at any Ofallon Nail Shops. Very Friendly, Respectful, Professional & CLEAN! If You're Look For A Great Place To Get Your Nails Done This Is It!
Great service
I love the experience
I have not had nails in 2 years. I looked long and hard and chose this place. I have interviews on Monday and the results have me on tears. I paid 47 for crooked, unshaped boards so thick, so uneven I have never had an experience like this and this person is not trained to do nails. I would love to upload the photos of finished product. I am just in tears
My new favorite place to go when I need a manicure and pedicure. Staff is friendly, facility is impeccable, and they have a vast variety of colors to choose from. They also seem to keep up with the lastest trends (gel polish, powder dip etc.). Price is very affordable. Love this place.
Very clean! Well lit. Great place for pampering!
I’ve been to several places since moving here for pedicures and this place is amazing! The service is great and what I call the happy ending, which includes paraffin dip and massage chair, will keep you coming back for more. Thanks Tim and Jessica Lee!
My manicure and pedicure done on 4/16/2019 were both great and still look lovely. However, my review is more about the honesty and integrity of an employee at this nail salon. I typically never take my wedding ring off during a manicure, but decided to this time because it had just been cleaned. I slipped it in to my purse and thought nothing more about it. After I paid, I was standing outside on the sidewalk while taking a call. The guy who did my nails (I hate that I didn't catch his name) came out with my ring and asked if it was mine. It had somehow fallen out of my purse. My wedding ring is more than a wedding ring. It was my husband's grandmother's wedding set, and was purchased by his grandfather during WWII. I've never come remotely close to losing this ring until this day. I am beyond grateful for the return of my ring. Thank you so very much!!!
Love this place. It was bright and clean, and I was impressed that the technicians all wore white jackets which looked very professional. GREAT selection of powder dip. Staff was friendly. My mom wasn't happy with the color of her toes, and they gladly fixed them. The end result was better than the original!
On the spure of the moment I decided I wanted to get my nails done and walked in. They were able to get me in quickly and Cindy did a fantastic job with my nails.
Love this place! The staff are always nice to me when i come and never have to wait long when i walk in. Can't wait to go back and get me a pedicure and dip nail again when i am able to
Heard this was the best one in the area and stopped by and left with a distaste about their service. No one even had time to look at the client despite the owner being present. After 5 minutes without even asking what i needed to get done..they said they dont have time right now. The salon looked clean and just a little busy but not crowded at all. I would have waited if they asked because i had decided to take my business here but not anymore. I am sure other nail salons value business more. From a new O fallon resident who has only had the best experience with this town so far and its businesses!
Never again
Great new set of nails
Very clean establishment; great customer service.
I have been going here for over 7 years
Great prices. Everyone was very friendly but didn’t force a conversation like a lot of places do which can often make it feel more awkward. I came in on a busy day without an appt with two others and we didn’t wait long at all. Everything was great. Will definitely be returning many times again!
U get what you pay for
After having a rude experience at AQ Nails & Spa, I came across Magic Nails & Spa which is right across the street. As soon as I walked in I was greeted and asked what service I needed. I was able to get in and get out for my polish change. They held conversation with me and treated me fairly. If you’re staying in the surrounding area and you’re looking for a nail salon that makes you feel welcomed, this is it! Thank you guys!!
I love Magic Nails & Spa, especially love how late the salon is open and parking lot is private. The staffs are super nice and amazing. They take time to do to a good scrub under feet. They give the best pedicure, it is like getting a massage and a pedicure at the same time. It is relaxing I comfortable wheelchair accessible.
First time here because they had decent reviews. Took 2 hours for a regular set. Workers were being very unclear about prices and i received a price higher than expected and informed about. The fake nails put on were way too big for my nails, and the sizes for each hand do not even match. The paint job is very chunky, and I could tell the workers were snickering at me to each other, and i did not feel comfortable there. Will be going back to my regular salon.
From STL but I was looking for a good nail salon around. I’m so grateful to have come across this place! I didn’t have an appointment and they greeted and took me in immediately. I had dip nails and was going to get a change for them, so i thought it was going to take a while, but to my surprised I was in and out! That’s thing, usually when you’re in and out there’s so much detail that’s being missed. That was not the case here, Kayle was phenomenal and exceeded my expectations. Will definitely be back.
Frustrating. Made an appointment for a gel manicure and pedicure and got shuffled around to 2 ladies for the manicure and just sent to check out. They disregarded the pedicure and then made it seem like I was in the wrong for pointing out that I wanted a pedicure. They sat me down and wanted me to wait while someone that just walked in the door was seated in a pedicure chair. Unprofessional and not courteous.
Great service. Very nice place.
They do the same work as other nail salons. My gel nails lasted a few days, but not the place to go if you want to spend under $150
Best Nail Salon around here! Jessica is Amazing!
I was there yesterday with two of my friends and I must say that I was so very happy with the pedicure and the people. Then came that amazing wax dip and massage chair – I have already been telling my friends that it is worth the hour drive to go there. Thank you for a great experience!
I really loved my time I spent here they made me feel so pampered and very relaxed I will most definitely be going back it's a bit pricey but it's worth it!
The person doing my pedicure was ok not the best at polishing nails
Usually use another salon for my teen's nails but they were on vacation. Used Magic nails to replace a nail she popped off. Good price, Professional, neat, and clean. A+
Clean, efficient, Friendly nail techs, LARGE Selection of polish to choose from ☺
Absolutely fantastic service. Lee is always pleasant and does his best to get me in (I'm almost always a walk-in) in a timely manner. The technicians are always super friendly and do a really wonderful job! It's a very clean salon and very reasonably priced. 5/5
The techs do amazing work
Great Service, all of the workers were so friendly, I loved that they all wore name badges, prices very reasonable!!!
Great service and they perfected my nails just as I expected! Affordable pricing and clean salon.
Magic Nails isn't what it used to be. They don't manage time well - their fancy massage chairs and paraffin wax dips don't mean anything if you never get to use it because they take too long. Their basic pedi is $26 and is shorter and less thorough than anywhere I've been in St. Louis.
The receptionist is the Worst! Would not give me the appointment time I wanted, even three weeks in advance! Usually had to wait 15-20 min. past my scheduled appt. time. The prices were always inconsistent. Went from$28 to $45 for the same nails! Run to another Salon!
Just had my first pedi here. Tammy did a fantastic job with NO cuts! It's very clean and I LOVE that they use an autoclave & disposable tools. I already made my next appointment!
I love this place! Everyone I've received a service from has been nice and done a great job-- they really seem to take their customer service seriously and they're all very talented technicians.
Great friendly service
Great ambiance! Very particular about cleanliness! Nice atmosphere. I really enjoyed my first experience. Thanks.
Leon skill level is expert as far as technique for acrylic nails. Customer service is what caused them to lose a star. No one greets when you walk in. Kind of rude.
Best nail salon I've ever been to. Vincent did a fabulous job. c:
I love to go here. It seems that instruments are sterile. They have disposable foot bath linings. They staff is friendly and do good work.
This place is great!
Very satisfied with the service we received here, right when we walked in everyone was very friendly, my daughter wasn't sure what she wanted they were very patient with us and gave us a book to look through to help us decide. Prices were very reasonable, my daughter's nails looked great and there was no wait even though we were walk-ins. This will be our new go-to nail salon from now on, can't recommend enough :)