Really liked the Dr. So much so that I regarded her as a friend. Followed her to her new practice. I had trouble with my change of insurance. They were supposed to help me and follow up with the details. They got frustrated with the process and dropped me like a hot rock! I was pretty upset and tried to follow up a few times. The support staff she has is not very professional at all. The lead girl is not mature enough to be in that position and is very uncaring for a lead person in a mental health practice. New digs and new coat of paint but now just like every other mental health practice mill. Get them in, make them wait, process them quick and see you in 3 months. No more caring or personal touch. I went there for help and pretty much got ignored. VERY disappointed in you Dr.!!
Your response was less than helpful. I understand that my coverage had changed. Your office was supposed to be working on that with me. Your so called office manager was supposed to help me and follow up with me. I went personally to your office like 3 times to follow up and a couple of phone calls. I was told that you were expecting my insurance to be accepted by your office in the near future. Again as I said no one ever got back to me. Don't try and spin this on just a lack of coverage thing or lay it off on me. I came to you in need and for help. It is poor customer service and I am VERY distressed that you are to busy to care. Been in this Mental Health care merry go round for many years. Thought you were different. Keep sending out those Peaceful Mind positive vibes,,,,,, Good Health and Peace to you,,,,