R…U…D…E!!!! If you’re looking for a friendly customer service experience you’d be better off heading to your local drivers license bureau or IRS office. If, on the other hand, you love a litany of rules barked at you by staff who seem to forget its families like mine who paid them nearly $100 for a 45-minute tour of a dirty farm, then this place is for you! What this place lacks in clean facilities and quality animal care they totally make up for with rude and unfriendly service! My family and I left VERY dissatisfied and unimpressed. The moment we got out of our vehicle and approached the “ticket counter” we were “greeted” by a smile-challenged woman who forgot to say something like, “Hey, welcome to our “zoo”! We’re so glad to have you!,” and instead began reciting the long list of all the things “guests” are NOT allowed to do, the places they’re NOT allowed to walk or stand, the pictures and video they’re NOT allowed to take, and essentially, the fun they’re NOT allowed to have. After listening to the rules we proceeded to pay for our tiger-handling experience. Because we had seven people in our group, we were informed that the cut-off is six people and we either had to make someone sit out (sorry grandma) or pay another $20 fee. After receiving our unfriendly “welcome” and the extra cash had traded hands, we proceeded to our tour of an overall dirty and unsightly “zoo” where we got to view animals that for the most part seemed to be poorly cared for. The tour did not take long (as there’s not much to see) and soon it was time for our first group to enter the tiger petting area. After hearing another session of even more CAN’T DO’s our first group began to enter the tiger-petting area. It was at this point that other rude staff questioned why our group wasn’t coming in together. When we explained that we had been forced to pay for an additional tiger-touching experience because our group was too big, they told us that we were only paying for a 2nd camera to be used and that the whole group could come in at the same time. When my mom asked a simple question about whether or not the tiger’s parents were on site, one of the staff members rudely replied, “Someone wasn’t listening,” instead of simply answering the question (sorry grandma). The entire time we were in the tiger-touching fence, our group was constantly being barked at by the two gals about all that we were doing wrong and the rules we were breaking.
The tiger cub we got to touch (with a lot of rude coaching from the staff) was adorable and the ONLY redeeming quality of an otherwise disappointing outing. We will definitely NOT be returning to this place as the local drivers license bureau is much closer and less expensive.