The wine was great and the property was beautiful- but the rudeness of the staff alone is enough for me to never revisit this winery. My out of town bridesmaids and I did the Crozet trolley wine tour this past weekend, and Valley Road was our first stop. I was excited to show off Charlottesville and all it has to offer (especially the wineries) to my girlfriends, but instead I left embarrassed and beside myself with the absolute lack of manners and professionalism the staff displayed towards us. We were ignored for about 15 minutes before someone finally set glasses out for us- then one staff member poured uneven amounts of wine through our six glasses, gave no explanation on it, and walked away. This happened again with another staff member for the second glass before we were finally placed with a permanent staff member for our tasting: Meg.
Meg was visibly unenthusiastic about serving us, but we were a low key group, so we were content just to have someone at least pour wine when the glasses were empty. But throughout the tasting her remarks became more and more ridiculous. When one of my bridesmaids asked her which wine was her favorite she looked at them, made no remark, and walked away. At one point in the tasting she told us we were doing the bachelorette party wrong because we weren’t dressed up and wearing matching shirts or tiaras, asked me where I was getting married (Thatch Winery) and then proceeded to tell me that the name of the winery was an ugly name, said they should have kept their previous name “First Colony” and told me how much better/more popular other wineries were for weddings. I can’t make this up, people.
I could’ve tolerated the snarky remarks from her and not thought twice about them had her service and knowledge been even remotely qualitative, but she was terrible. If she knew anything about wine, the wine she was serving, or the wine making process, she certainly didn’t show it.
One of the most shocking descriptions she gave us was on a red wine they bottled- most tasting room experiences will offer you information on the grapes used, the flavors that are most commonly tasted, and (if they’re good) they’ll tell you what food to pair it with to bring out the tones it reflects. But Meg?? Not a chance! As she poured the glass of red for our group she said, “this is ________ (name of wine), this is one of our reds....it’s like the color of her hat.” (And pointed at the burgundy hat I was wearing.)
I kept waiting for her to expand on the wine she’d just poured, but that was literally all she had to say- she simply re-corked the bottle and walked away.
I don’t know if we just hit it on a bad day or what, but it would take a really really strong recommendation from someone who’s experienced in wineries for me to consider supporting the business of a winery where staff isn’t hand picked for their knowledgeability and courtesy. It’s unfortunate, because like I said- the wine is fantastic and the mountain views/facility itself are gorgeous. I hope better for you, Valley Road.