Reviews of Costco Tire Center (Winery)

jonathan kumfert

Horrible service. 2.5 hours to have them re balance tires they tried to balance the previous week....nothing like waiting 2.5 hours for some one else's mistakes... Pay for what you get I guess......

Rirry C

All the people are here are pretty nice. However, it is pretty unorganized. There's always a line and each customer takes forever. When I call the phone rings and no one picks up. Then when I'm physically here, I see the consistent back up and the guys at the desk ignoring the phone calls because they're overwhelmed with what's going on. They couldn't find my keys, then couldn't find the paperwork. Like I said they're all pretty nice people, there just needs to be a better system in place and that's usually a management issue.

MrTubeamps

I've purchased three sets of tires from Costco's tire center in Ocean Twsp. in the past 4 years. Their competitive prices, hazard insurance, & free tire rotations, combined with rebates and various other deals like an additional $60 Costco gift card are very compelling reasons to consider Costco for your tire needs. Despite all of these positives, I've been moderately to extremely dissatisfied with all of my experiences with Costco's tire department. First, Costco's on-line ordering system needs to be better integrated with the local stores so they have the ability to contact customers with scheduled appointments in the event they do not receive your tires prior to the appointment date. Their inability to provide this simple customer service function recently cost me a vacation day which is worth far more than the money I saved purchasing tires from them. Second, Costco needs to get a better handle on their tire inventory. I'm sorry but it should not take over 2 weeks to get a set of Michelin tires for a Toyota Camry, one of the most ubiquitous cars on the planet. Third, getting tires rotated should not be like pulling teeth. Good luck trying to get your tires rotated at Costco. More often than not the tire techs are far too busy and quote wait times of 2 to 3 hours. Last, it is virtually impossible to get Costco's tire department on the phone to verify your tires have arrived. Tracking information on their website may or may not be accurate and up to date. Recently I had to go through Costco's online customer service chat to check on my order status. Interestingly, the tire department picked up the phone when they called on my behalf. Costco needs to take a look at how BJ's tire center (operated by Michelin) manages their business. I've had significantly better experiences with them.

Jeff Olen

5 stars for price.

Denice Church

Excellent and very thorough

Lena Macaluso

Slow, slow, slow. The register guy is so inefficient.

millis looney

I made an appointment in hopes that would appear things up. It didnt. They took other people before they took me. What I was told would be a 45 min to an hour job took almost 2 hours.

Andy Castellani

Knowledgeable staff, friendly, inexpensive quality service generally in and out within an hour

Kathy Todaro

Had an appointment to repair a flat tire and had to wait 2 hours. Should have been done in 30 min. Better service is offered at Brick location and I should have went there instead.

Octavio Covos

Good

Sam Kadi

Rude, unhelpful, and pompous staff, especially the tire manager. Don't come here, go to Mavis down the block, much better.