This 5 star rating is for the very kind security guard, Steven,whom I just spoke to on the phone over an hour ago. Whirlpool does not have a voicemail system in place,which makes it very difficult to reach anyone,from HR to Supervisors. With that said, I can understand the reason behind not having voicemail, considering how big the organization is as I could imagine how time consuming it would be for upper management and Supervisors to retrieve and respond to each and every voicemail. In the meantime,it makes it challenging to reach the appropriate personal when necessary. . This is where Steven,front lobby security guard's light-hearted, polite and caring personality shines through. I wasn't in the best of spirits when I made the call the first time and the second call wasn't any better. . That was until I spoke with Steven. The old saying, " One may not remember what you said,but they will remember how you made them feel" and that saying is very true,after speaking with Steven,front lobby security guard,at the Middle Amana Whirlpool plant. So a big thank you to Security guard, Steven! Bravo on your amazingly positive and professional phone etiquette. You were doing your job,and a great job at that,but I thank you for being "human and so kind". You Sir, went above and beyond your job duties and I hope someone in upper management See's this and you are rewarded accordingly. Steven not only answered the call with a smile,he exceeded by ending the call, leaving me with a smile on my face and an entirely different outlook on the situation,in which I was calling about. Kudos!