Reviews of Grapeswine.com (Winery)

Patrick K

Not a good experience... I ordered 12 bottles. Had to follow up over a week later to see if it even shipped.. It had not. Another week later, the box shows up but only 9 bottles are included. Apparently they were "out of stock" of the other 3 bottles so just decided not to ship them or let me know that. Not a good way to earn new customers.

Auadrf

They take forever to ship your order. Mine was only sent after numerous requests to cancel my order. Unless you’re not in a hurry, and by that I mean, planning to have your wine arriving weeks after their promised shipping date, I would never order here. I know I won’t.

Linda Santanello

I Finally received my wine over a month after I ordered . Five weeks later. Many calls to customer service with no response. Finally someone picks up and tells me there was a two week delay in August -no phone call or email letting me know wine delivery was delayed by 3 weeks! In addition to zero customer service, I ordered one vintage and was sent another without a phone call to give me option on declining 2016 vintage and the order wasn’t even completed . I called numerous times and finally got Susan on the line in customer service . After relating my experience she apologized profusely and told me the last customer service person ‘wasn’t doing her job’ and was shocked that I was sent a 2016 vintage instead of the 8 bottles I ordered of 2014 . And she couldn’t imagine why my order wasn’t complete other then they no longer had that wine (that is on the website to order). Again no phone call. She said she would get back to me by the end of the day and let me know how this all could have possibly happened ! Uh..still waiting for call. I’ve learned my lesson-I will order my wine direct from Vineyard when possible . An update to my review-Susan did follow up and call me back a couple of days later and offered to take the wine back with full refund or if I choose to keep credit me a discount. To her credit she did follow up and I appreciated her effort. Hopefully, things will get better there.

Carolynn McMahan

Untrusted. We ordered on May 21, was told on May 30th after an inquiry that it would ship the week of June 4th. Since then, they have not responded to e-mails and voice mails on the status of the order which shows processing. We have had to dispute the charge on our credit card.

Woody Soonattrakul

I ordered a case of wine on October 18 and never received it. Calls to inquire regarding my order never answered. I had to finally file a dispute with my credit card detailing that I never received the product in late November after Thanksgiving. Buyers beware of this company. Communication is non-existent and they charge you immediately. An expected ship date is not given when the order posts which usually comes in an email detailing order processing and shipping details.

Betty Jotanovic

Ordered twice from this company. First time it took nearly two months for my order to ship after multiple follow ups. Second time even longer and I never got my order. Ultimately ended up calling my credit card company to dispute the charge since I could not get a refund form the merchant.

Jonathan Herman

Jim was thorough with the wine tasting and extremely knowledgable. Would certainly recommend this to anyone looking to taste wine with a good atmosphere.

Doug Schroer

Had to get better business bureau involved since they lie and lie and lie. Complete fraud.

Craig Ragan

Top notch wine advisors. Extensive knowledge of wines from around the world.

Katherine Linder

Placed my order of a full case of one type of wine August 11th, it is now Sept.17 and just made my weekly call, they still do not have an answer for my order. I stated they obviously are not able to fill my order and requested a refund. Responded with they were looking into my order further and will get back to me shortly. Being thoroughly disgusted at this point decided to read up on the company and now seeing how poorly the reviews are for grapeswine. Lesson to be learned read reviews before placing a large order!

Douglas Berntsein

The guys here are awesome!! Check out their great videos on Youtube.

Michael DiSiena

0 Stars - I echo all others in buying from this company is the worst experience I've ever had. I made an order that was for an event, it didn't arrive for over a month despite several calls from me to them - customer service does not respond to emails or call back, when I was able to get through every time it's an excuse or re-direct that they will get back to me with an answer and never call. They never sent updates on when the product would be shipped. I then cancelled over the phone and received a confirmation email, didn't receive an update on my refund for weeks, they then still shipped the order to me a month after I had cancelled long after the event I needed it, I'm now having to fight to ship it back and get my refund. NEVER BUY FROM THIS SITE!

Kum Nan

I ordered dec of 2018. Fast forward today is July 2019 . Is there any rating less than 0? They send 1 email requesting me to cancel. Stupidity is not an option in business . They should be reported to the BBB and shut down . Obviously it’s a scam business .

Matt Smith

Same experience as everyone else here. Ordered wine a month before Mother's Day as a present, followed up three times, was told they'd fix it 3 times, they never did. Literally, the worst experience ordering something online I've EVER encountered. Not sure how they are able to operate such a sham business. Also contacted the BBB and left a review there - I'd encourage others to do this so hopefully at some point they get their license-to-sell revoked.

jonathan haynes

This is the most dishonest company I have ever dealt with. They stole $1,000 and never sent me my wine. I had to go through the BBB to get my money back -- and it still took over 5 months. Buyer Beware!!!

Joseph Marc

Fraudulent company. I placed an order and they charged my credit card. Never shipped. No follow up. They don't respond anymore.

Marcus King

I should have Checked reviews before I ordered. It’s been five weeks and still no wine. Numerous calls with the response saying it’s getting ready to ship or it’ll ship by the end of the week. I’ve been hearing this for two weeks now. The worst ever. Spend your money somewhere else

Michael Johnson

Over a month since I placed my order and my card was charged. Still no wine. Every week they tell me it will ship out this week, this is the 3rd week they have told me that. Guess what it's still not in their warehouse and they still haven't shipped it.

Tom Boniakowski

I wish I would have read the reviews on Google prior to putting in my order. I ordered 2 cases of fairly expensive California Cabernets almost 3 months ago and I still haven't received my wine. The company processed my payment the minute I purchased the wine so I paid in full but I have nothing to show for it. They are absolute crooks!! Their customer service is almost none existent as I call weekly and keep getting the same runaround. This has been by far the worst wine buying experience I have ever encountered. I am in the process of filing a complaint with the Better Business Bureau and working with my credit card company to help me recover my money. I am shocked they are still in business. Do not order wine from this company!!!!

Bobby Alpert

Terrible customer service. Still waiting for a refund or for my wine. 6 weeks later.

Larry Perino

Horrible. Ordered six bottles on 12/6. Have yet to receive a thing....If I could give negative stars, I would. Have not met a single service level agreement yet regarding this order. Bottom line is that I paid for something, yet they have failed to deliver. Will not return calls or emails, no follow through. Asked for a refund..... again... nothing. Customer Service is non-existant.

Chas A

UPDATE at bottom. I ordered wine from this company. Over the next three months, I was told that it was backordered, they'd get back with me for shipping information, it was shipped, etc., etc. If they make things right, I'll repost that they are honorable. UPDATE After three months+, I received my order. It was well packaged and complete. If I use them again, I will insist that they don't bill my card until the wine has shipped.

Chad J Wilson

I would give them 0 stars if possible. Do NOT purchase from these people. They will not send you your order, nor return any phone calls or email. Beware. Its been 70 days since my order and still can not get in touch with them. They took my money though.

Charaka Dharmagunaratne

The company try's to coordinate it the shipments with the weather to avoid spoilage. The customer services is really good. I live in Dallas, so shipping is a bit much, but since there are no sales taxes, you can offset the cost mentally. I am no longer buying wine off the internet, but if I was, I would go back to them.

Jon Christiansen

TERRIBLE. AVOID. Ordered a case of wine. They charged my card immediately. Contacted them after two weeks via email and phone. 5 days later an email arrived saying they need 7-10 days to process. After one month no updates to further email requests. Needed to file claim to get a response.

Amy Hodgson

Ordered a case of wine in January...was charged in January, still don't have my wine. No one will answer the phone. Getting the run around on email. I have a feeling this guy used my money to buy a boat and sail the seas. #scam

Mary Murphy

Abominable! Stay away! Waited 6 weeks for the mixed case I ordered till I finally canceled it. Never rec’d response to my email inquiry for the status. And nobody answers customer svc number, but they answer the sales number - then just to be put in endless hold! On top of it, the wine I ordered showed up as the featured wine for sale in one of their emails! And yet they couldn’t fulfill my order?! Do they not want to make a sale?? Don’t know how to run a business. Disappointing. Infuriating.

Kris Roth

Don't order online. They will not ship your order. Called cust service 5-6 times per week for an order placed two months ago. Assured me that "they are on it, should ship shortly". Currently disputing $600 of wine which was never shipped. Also the sales department keeps calling me to sell me more bottles?!? What planet are these people on. Just got word today the my credit card charge back request was accepted by my bank. Order placed in Jan and Feb are finally resolved now in mid-may.

D M

Do not deal with this company! After almost 3 month and no shipment, they agreed to cancel my order. After many emails, they never answer the phone or call you back, they agreed to cancel my order. After a week no credit showed up on my card. I emailed and got no response. Had to call the credit card company to handle the issue. Beware.

Ilija Rokvic

I guess I should have checked the reviews prior to ordering. I placed an order 10/11/18 and until now I have not seen it. After many trials on calling, I received one email saying they are behind on the order and will receive it that week. Well 2 weeks later nothing still. If you are not in a hurry to get the wine, I guess it is fine but still I would want someone to be in touch with me or at least answer the call. Update: After almost 2 months, I finally got my wines. Well sort of, I ordered a certain year and they sent me a different year. I advised them about it and they responded with a fine print on their website about "Vintage Policy-- - We will automatically substitute wines priced $20 or below with a comparable vintage of the same wine if vintage chosen is no longer available”, no I am sorry you were disappointed or something in the lines of that. It may be true that the wines may not taste that different but still. If you have a lot of time to wait for wine that may or may not be what you ordered, take your risk with this company (altho they are cheaper than others)

Sandra Turbes

Google should not be allowing this company to advertise for online sales. You can order, and they charge credit card right away... but then you wait for months and don't hear anything about your order, let alone receive it. Inquiries result in empty promises to look into the delay. I finally got a refund when I told them my next step was going to be a dispute via the credit card company. This makes me not trust Google shopping or other companies with Google ads.

Mark Kutz

Would give a zero if possible. They will endlessly spam you with their “great deals” on wine that they’re just trying to clear out of inventory and is often times spoiled. They’ve changed their email from grapes to “institution wine” this week and started emailing me again. Clearly trying to fool people into thinking it’s not “grapeswine”. Avoid at all costs

Pat Herman

On 04/09/ 2018 I put an order for a case of wine. They charged my CC immediately. After 10 days of waiting for a confirmation and tracking, I contacted them They told me that they did not have on stock and have to wait another week and another week for shipment. Three weeks later I called back and after several calls and emails I was told that I have two wait another week to get the wine and another week for shipment!! I can't believe this company is in service with their horrible customer service. I just cancelled the order and hope they refund my credit card. I'll never do business with them again.

Susan Broughton

I am like another person. I wish I could give them a minus 2 if possible. Thank God for my bank .Since Traves has left there service is terrible. Still waiting on wine ordered in January early February. I wonder why there even in business. They don't answer there phones or probably there e mail. I don't care anymore, I have learned my lesson. There are more wine shops out there that deliver.

Aaron Feigin

I ordered wine to be shipped from CT to California from their website. The website is very easy to navigate and to find what you are looking for. They shipped the product quickly and provided timely tracking information. I received the product in good condition. I will order from them again, as their prices are good and their customer service is even better.

Jenna Barone

Would give 0 stars if i could. I ordered wine in january and still have not received. I have tried contacting customer service via email and phone, left numerous messages and still have not gotten an answer back.

Christopher George

FRAUDULENT COMPANY DO NOT ORDER FROM THEM. Order from this company at your own risk. I have had the same issue that others have had in previous reviews. I ordered a case of wine on 4/18. After two weeks I contacted them by phone asking where my order was as I had not received a shipment. I received an email saying that they were having troubles shipping but have a new vendor and I should see a shipping confirmation the following week. That week comes and goes with no shipping info or additional response from the company. I call a two more times and leave messages with no response. Also sent two emails. Finally received and email response on 5/14 that I will see a shipping confirmation the following week. Again, that week goes by with no shipping information. Called the first week of June and this time instead of asking for customer service and getting a voicemail, I selected new order and got a live person. They transferred me to another live person and requested a refund. She said they would process the refund by the end of the week. No refund came through and called back on 6/11. Got another person who said that he is the usual customer service person but he was out of the office last week and had someone else filling in. He could find no note on my cancellation and refund request. He said he would process and followed up with an email to me that day stating the the cancellation request was received and the refund request forwarded to accounting for processing. Here it is, 6/26, and still no refund. I finally had to open a fraud complaint with my credit card company. Save yourself the trouble and DO NOT DO ANY BUSINESS WITH THIS FRAUDULENT COMPANY.

yelena Ostrometskaya

Horrible company! Order was placed in December but never received. They Kept promising me that it would be shipped but never did! Bunch of crooks! Do not order from them

Tim Hoeman

They deserve 0 stars. I have been waiting for almost 3 months to receive a few cases of wine. After 3 weeks I contacted them and they said it was coming “next week” due to backorders and promised to call me back- surprise! no call. I have called just about every week and they either do not answer or lie and say it will be shipping “this week”...I finally canceled the order and contacted my credit card company to dispute the charges since they said it would take a week to refund...I hope they are out of business soon..

Edward Lyons

I have been ordering wine from them for years. This past year, maybe a bit more, the service has been absolutely horrendous. I have had to chase down orders,,, constantly calling to find out "WHERE IS MY WINE" I understand that some take your previous orders have arrived. DO NOT BUY FROM HERE>>>> they are not what they used to be. HORRIBLE customer service,,,,

Charles Morgan

Have used this company for years and have been pleased with their selection of wines. Lately their customer service has declined. Deliveries take over a month if product is even delivered and communication is poor. No one calls back in a timely fashion and when you call customer service there is a recorded message that tells you how busy they are. Interestingly they put your charges through the minute after the order is placed. I will never use them again.

Erin White

Jim was so knowledgeable and was a great host! I learned more about wine in two hours then I have in other tastings! Great wine as well. I would highly recommend

EM Jackson

Placed an order for a case of wine with Grapeswine on July 2, 2019 and have been put off by their sales team, customer service and the manager for six weeks and still no shipment. Contact another vendor the same wine and it was shipped the same day. They are scam artists and have horrendous customer service. Disputed payment with credit card company to get money returned.

Jeremy Rytych

Ordered months ago and they never sent me anything. Order lost. Money lost.

Tanya Smith

Extremely Disappointed. I ordered 6 bottles of wine on 4/20. Called to request status on 4/30 informed the bottles would arrive at the warehouse the week of 5/7. Once processed it will be shipped. Almost a month for 6 bottles of wine is unsatisfactory. I have requested a refund and am awaiting a response.

Sandra Mercado

I ordered some wine since December 1st and have yet to receive it. They are very difficult to get a hold of and the one time they did answer they failed to deliver on their promise to have my wine to me by New Year’s. It is now January 10th and nothing...no wine, no calls, no emails and no money back! STAY AWAY FROM THIS PLACE!!

Joe Greene

No customer service. No one gets back to you. Buyer beware. Get a refund asap

Barbara Conklin

Absolutely terrible. Don’t place an order for wine here. They charged our money the day we placed the order. After almost a month they hadn’t shipped so we had to get our credit card to deal with them. I’m back to Brick & Mortar. Waste of time and money!! Borderline Fraud!

Robert Gubitosi

Excellent recommendations,but there shipping is horrible.Still waiting for a refund.After having to call them and tell them i was going to cancel payment they finally put credit through.I would stay away from this company.Too many empty promises.

Angel de la Fuente

i would give them 0 stars. he is a robber, a thug, doesn't pay his providers. never do business with this guy.

karen smith

I only wish I would have read all these reviews before I placed an order for 24 bottles of wine. I have now had to file a complaint with BBB because like all of you, I never got my wine. Clearly this is a scam and a credit card fraud. Have any of you gone to the police? That's my next stop.

shawn m

Order wine 2 months nothing shipped. Ask to cancel and refund, they cancelled, but didnt refund anything. Scam and theft.

Dan Zanotti

They take your money and never deliver the wine. DO NOT BUY WINE FROM THEM!! They are a sham company and will take your orders and money without delivery.

John Mal

Based on the reviews and my experience I can pretty much sum up this business. 1) They take a long time to fill an order (about 2 weeks for our order to ship). But then took 3 days once we were notified that it shipped (not bad). We were in no rush. 2) They do have "fine print" that states they can substitute if your wine is not currently available. That would suck for us and not acceptable. However, I was told that if you note in the Order Comments when you place your order "no substitutions" then they will wait longer for your wine to show up or they will cancel your order if not available. 3) Someone over 21 has to be home when delivered so you can sign for it. 4) They had the best prices for the wine we were looking for. The wine was well packaged. What we ordered was what they shipped. We were in no hurry and based on other reviews we expected it to take a month to show up (was actually quicker than we expected). We were very happy with the experience and will order from them again once this case of wine is gone :)

joe unger

I WISH I WOULD HAVE READ THE REVIEWS FIRST. MY WIFE AND I ARE OUT $240.00. No need to say anything read all customers REVIEWS that have been ripped of.. its been 32 days for us and nothing...do not order from them I REPEAT DO NOT ORDER FROM THEM.... In order to post my review you must pick how many stars..had to pick one they deserve no stars Just Hell..I am calling the Norwalk Police to see if the could go and investigate.

David Moore

After multiple phone calls to the company, complaining to the BBB, VISA and the Att Gen of CT, I finally received a case of wine on 9/03/19, nearly 4 months after my initial order was placed and my VISA was charged on May 11. There are more reputable companies who better deserve your business.

Helen French- Eggert

DO NOT USE this company. They take your order/ money and then NEVER deliver the wine, NEVER answer the Customer service or Operator calls, the only department that ever answers is Sales. Sales can not help you other than to expedite which means nothing as no one from service or management EVER return your calls. This company is a joke do NOT use them EVER.

Sean Griffin

First of all it’s really unbelievable that they are still in business and secondly why do the credit card companies allow them the utilize their payment systems? There is no other way to phrase it, “THESE PEOPLE ARE CROOKS!!!” Completely ripped us off for a $300+ case of wine. The State of CT needs to get involved - these people are beyond ridiculous. Stay away!

Piotr Zawisza

Quick update (3/15/2019). It's been six months now since I placed my order... Still no refund from Sour Grapes. ***************************************** I ordered one case while attending a wine tasting event on September 15th, 2018. They charged my credit card the same day. I thought I will be enjoying my Bordeaux by Thanksgiving but it didn't happen due to the "delayed shipment". I waited patiently till Christmas then filed a dispute with master card. It's been over five months now since I placed my order and I still didn't get the refund. And don't get me wrong, their wine tasting events are fantastic. If you have a chance to attend one with Jim, go for it. You will love it. Just don't order anything if you want your wine to be delivered within the next three to six months. Or if you like to have endless conversations with grapes' answering machine... What you can do instead is to drive four minutes to Stew Leonard's Wines or seven minutes to Total Wine. Their business model is different, you pay for the wine and you can drink it the same day. So it's not as "unique" experience as the one that Grapes can give you.

Drs. Paul and Kathy Helsby

CUstomer service is non-existant. No email and do not return phone calls. Delivery is very delayed if at all.

Craig Keudell

DO NOT DO BUSINESS WITH THEM. They charged my card, never shipped my wine and after many emails and phones and promises... still no wine and no money back. I have taken a claim with my credit card company that this is a fraudulent charge, hopefully they can get my money back.

Susan J

Wish I had read reviews before ordering from them. I placed an order almost two weeks ago and nothing. They also charged my card immediately upon placing the order. I suspect I will have to file a dispute with Visa to get a refund!!!

Brad Bessett

The only easy part is when they take your money. When I called to order, I was advised they had 20+ cases of the wine I wanted on hand. After 2 weeks without shipping, I email asking where my order is. A week later I get a response stating my wine will not arrive to their shipping warehouse for another week, then I would be sent tracking. Two weeks later, no tracking, no replies, and now a disconnected phone number. UPDATE: Their phone did get turned back on and the order was eventually filled 2 months later after constantly having to check in. Like reviews before me, I guess if time is on your side and you are in no rush, the pricing and selection is there.

Steven Zair

As bad as it gets. 2 months late and was the wrong vintage. Customer service is not gonna happen

Kaci Costello

We love their wine tastings!

Aulay Carlson

Do not buy from these people. They bill your card when they don't have the wine in stock and they will not tell. They have done this twice. The last time I canceled the order. They did refund the dollars for half the order after a month and two(2) calls. But still no wine on the second half and no dollars. Tried to call eight (8) times today. No answer, no wine and no refund.

Matthew Kulka

Terrible, I ordered over a month ago and no shipment or notification. Called several times, emailed, and tried the help screen twice. No return call or email. Seems like they stole my $$ and are committing fraud.

Y. K. Thanos

I should’ve have check up on these reviews. I agree, I would give 0 if that was possible. They are not capable of conducting e-commerce. There’s absolutely no follow up (although promised three times), the male customer rep is irresponsible and incompetent, in addition to being so nonchalantly rude about his empty promises. Save yourselves time and the hassle, and order from more reliable sources. NEVER GIVING MY BUSINESS AGAIN. Update: 5/31/2019 Cancelled order on 5/17, and still have not received either the wine or the refund. So, called back only to find out “not sure what happened. We are short staffed, and billing was out of office a few days. I will follow up”. Since I absolutely refuse wasting more time, I had my band handle the situation. Willing filing a complaint to BBB and FTC.

Stephanie Haims

If they would allow for 0 stars, that would be my rating. Placed an order of around $475 to send port, prosecco and other spirits to my cousins to thank them for hosting Thanksgiving. NOT only did the order not get there by Thanksgiving as the site promised, but it is now March. The last time I reached out to Neil at Grapeswine, I was assured that they were just waiting for one more delivery to come into their shop and that the order would ship at the end of the week back in January. I emailed Neil again in February as the shipment was never sent. He didn't respond. Today, March 21, 2019, I just called Neil again and he said my order had been cancelled. This was not done by me and he had no other information such as who cancelled it and the date on which it was cancelled. This is the worst customer service I have ever experienced! Stay away from ordering anything on line from this company.

john obrist

Horrible experience. Will never order wine from this company again. GrapesWine sent the wrong wine then took 2+ months to resolve the problem despite repeated phone calls and email assurances that the correct wine would be shipped. Wine came too late to use at the tasting for which it was purchased

Lee Szuba

The worst!! I preordered wine, waited 2 months and then they finally shipped a bunch of wines I didn’t order, don’t want and can be found at any grocery store. I called 4 times no one called me back. Had to go through visa to get my money back. Will NEVER buy from them again

Michael Guerin

Great service - excellent recommendations.

louisa bohm

Worst company in the world

Gabriel Bonaventura

Very disappointed with their service levels. I ordered the wine over a month ago and it was not shipped yet. This is the first and last time that I do business with this store. Go to other wine store that really care for their customers.

David Grulke

placed an order 9/25 still no shipping! I will never order from them again. If I do not have this I'm filing a complaint with AMEX!

Jeff Anderson

Ordered almost $600 of wine 1/14/18 and still haven't received my order. Multiple emails and several "shipment delays" but still nothing. They told me via email 2 weeks ago they would issue a refund and it still hasn't happened. Go somewhere else either local or online that is reputable and has great service!!

Mike K

Avoid buying wine from Grapes! I buy wine from all over the country and have never encountered a more dysfunctional and unprofessional vendor. They push sales hard, but once the sale is made, they go dark. I made several purchases within a short time frame with no delivery or follow up. I inquired about sales receipts or confirmations, but they were never sent. I called customer service, but they either never returned my calls or, when they picked up, they told me they would call back with more information, but never did. They later made excuses about back orders and delays, then tried to convince me to accept different wines of “similar value” that I had no interest in purchasing. Only when I took this up with American Express and denied payment did they suddenly (months after my orders) find and ship my wine. It’s a pretty simple business: deliver what you sell. Unfortunately, Grapes doesn’t deliver!

Kristen Stewart

Worst ever. Don’t order from this company. I wish I would have checked the reviews before ordering my wine. I ordered my case on 2/7/19 and have yet to receive it despite multiple attempts to contact the company. I have been told it was “in process” and “shipping out” this week several times. Once, I was told it shipped but then was returned due to breakage (which I find highly unlikely but whatever). The latest was a delay on one of the wines (which I also find suspect), and that it was shipping out “this week” - rrrrrright! I won’t hold my breath. Ridiculous.

Sonya Shedlock

Do not buy from this group! Worst customer service I’ve ever encountered. Ordered Wine over 4 months ago. No one will answer customer service phone. They send emails telling you your order is on the way, but it never comes. I had to call the Sales Dept and demand to speak to someone in customer service. They kept telling me that my wine was on the way but never came. I had to call sales department every day and demand to speak with someone until I finally received a refund. Just Horrible!!! They should be ashamed!

Amy Simmons

Do not order anything from the company. Do not be swooned by their salesperson or their deals. It is a sham. When you call the persons number that completed the transaction, they no longer work there. They will charge your credit card then never send you any products.

Bradley Kelleher

I put in an order on January 14th.. Since that date I have been lied to about delivery of my order 7 times.. I was given excuses from Tim Crakes and Dave Sitar that ranged from unexpected days off, to ice in the midwest, to vintage mistakes, to family emergencies.. Since asking for a refund, on February 11, I have been told 4 times that my card had been refunded. I called today (February 27th) to ask what the status was and spoke with Neil Ward who said he is not sure what happened, but the credit will be posted within the next 48 hours. It is an online vendor (but I live close by) so I told him I would come to the store to swipe my card for the refund (which i have offered 6-7 times already) but he said "that's not how this works" right before he hung up on me. Every person I have spoken to has been a liar.. I am not sure if they are trained to perform like this by those in charge or if that is just who they are, but everything about this experience has been awful. You would think that with reviews and ratings like this, an attempt to be better would be a first priority, but unfortunately, this does not seem to be the case. I would like my money back.

Bridget Garnsey

I paid for the wine on July 3, 2019. It has not shipped yet. I have left hundereds of messages. Tried everything. I'm going to have to take legal action to get a refund. This is terrible.

Min Zhang

THIS IS A SCAM!! DO NOT ORDER!! I ordered over 2 months ago, called emailed and I got no response back! This company is a scam!! Please do not order from them!!

Craig Houck

Do not buy from them. Ordered +$400 worth of wine six months ago that was never delivered. Constant run around about the delivery and or a refund. The company is a total scam.

Victor Papeo

Lets see...imagine you have a bunch of time on your hands and nothing to do.....and your not thirsty and hate drinking wine. This is the place for you.

Melissa Schmitt

This store front is a scam!!!! Do not order from these crooks. If they actually have a store front the DA should be prosecuting them for theft. Interestingly now on google search, typing in Grapeswine defaults to the URL instead of offering page options with reviews. Is Google in cahoots now with crooks? If so, Bing here I come. I am not finished trying to recover my money (I too never received my wine) and working to get them shut down.