Reviews of Horton Group (Website Designer)

Brett Warren

The Horton Group hosts our website and is also building our new site. I absolutely love these guys in every area I have had to work with them. Recently on a Friday night before Labor Day holiday weekend, we had a certificate expire that I had previously purchased elsewhere. When the security certificate expired we were unable to send or receive emails. I tossed a Hail Mary email to Matt and he actually replied that night and had us back in business in no time. What a life saver! I doubt seriously that i would have received this same stellar service among other hosts. Thanks Matt and the rest of the team at Horton Group for still caring for your customers and for exceeding our expectations. - Brian w/Custom Disposal Service, Inc. Marietta, Ga

MadDogg Twentytwenty

Hortons is helping me build my brand from the ground up in IT.....my future is

Laurel Henshaw

After Horton Group created and launched my website my business grew tremendously. The areas that I wanted to grow in grew faster than expected. Horton made the marketing of my business easy! I will continue to use the group to grow!

Bart Durham

HORTON redesigned our website last year and currently works with our digital marketing team to manage the site and its content. We've been pleased with the results so far and are happy to be working with a dedicated and talented local vendor!

Chris Fehrmann

Good peeps. Good products. Good coffee.

Nomads Mobile Motorcycle Service

I hired Horton to do a simple logo refresh. They required $500, upfront, so I expected at the very least some excellent customer service. I was wrong. The gentlemen I was working with took their sweet time in communicating with me after they already took my money. I had to initiate just about every conversation to figure out what the heck was going on over there and didn't feel they took an initiative to get my project scheduled. The communication was elementary at best. Anyway, the 1st round of designs were childish and looked like they were put together in 10 minutes. None of the 4 items I asked for were applied to any of the designs as if no one was even listening in the consultation meeting, which they charge $100 for by the way. My current design still looked way better but I sent my honest feedback in hopes they would get it. They didn't. After a month of waiting, the 2nd round of designs left me extremely disappointed. At this point I decided it was time to move on and spoke with the designer to explain the situation and negotiate a refund. At first they denied any refund as if they thought their "time" was sufficient enough. I told them that without a comparable result, I wasn't paying the full amount and since communication was horrible and the artist/client connection was already not working, I wasn't going to gamble an more time with a 3rd round. I told them that if I had to hold their hand during this process and repeat my self 5 times every step of the way, what's the point in hiring outside work if it doesn't save me time? The designer said he would consult his boss about a refund and call me back promptly. He didn't. After a week I eventually had to speak to someone higher up the chain to get any realistic customer service. At this point I was not happy. However, in the end I was refunded my full payment of $500, something I didn't expect as I was willing to settle for a partial refund. I give three stars for lack of even elementary communication, poor design, time wasted but a full refund. If I ever work with them again and have a better experience I'm willing to adjust this review. For now, I'll be seeking out someone who can at the very least listen and communicate better.

John Borrowman

When I needed a major re-do of my website several years ago, I had the option of a developer who specialized in my industry. I chose Horton, though, because I could sit across the table from them. This has resulted in a superior quality of work from staff who are already very talented and who want nothing more than to serve me - the client. They'd like nothing more than to make you their client, too.

Brent Meredith

I've been working with HORTON on a client's website for about 18 months now and it's been a wonderful experience! I chose HORTON because I prefer to work with local vendors that I can meet IN PERSON and I like to keep the dollars local too. They also impressed me with their initial proposal and anticipated what my needs would be BEFORE I told them. Has everything worked out perfectly every time? No. But we've worked together to solve issues and they've never shifted blame. THAT is the kind of partner I prefer! Hats off to Paige, Joy and Ned for always being there when I need them...they also know how to mix a little fun into everything we do. I have already and will continue to recommend them!