It is impossible for me to give the review I want to give here. There aren’t enough stars in the sky for me to give the rating these vets deserve.
We raise ultra exotic poultry. The breeds and varieties on the brink of being classified or once classified as endangered. Recently, we had a very puzzling case with a rooster that suddenly couldn’t walk. Local vets were at a loss and suggested euthanasia. Since we wanted to exhaust all resources before making a dreadful call like that, we went to this vet hospital. We were assigned to the most delightful vet intern- who by and far- exceeds the talent, knowledge and exceptional demeanor of any vet I’ve ever dealt with in my 45 years- and from hello, it was clear that dr. Pfoss (very unsure on spelling, but in late August/ early September of 2019, she was in special species rotation), was part of our team, ready and willing to go to any measure, within our comfort zone to get our treasured little bird back to good health. Not only was her knowledge and skill paramount, the way she handled the bird (s) was with unparalleled loving care that put us at ease. Our cranky boy actually liked her, which is so unusual for him to take to a stranger. Normally he’s very ornery with the unknown- be it people or places. She also took the time to let us know what she was doing, what it would cost, and all the possible outcomes BEFORE it was done. She really took her time and was surreal I’m terms of being a member of the veterinary community and all that it implies.
So after, many other vets were up in arms, this wonderful human being was able to determine exactly what was wrong with our boy (two small, old fractures deep in his skeletal structure) and develop an action plan to get him back on his feet. She even called - more than twice- to check on things. A phone call, by the way, that did not generate more revenue for them- yet she took the time to call and take time out of her busy day for 20+ min phone calls. Further proof, it’s not just about a buck for her/ the hospital. Both visits were also followed up with very detailed reports of what was done for our records.
I simply cannot say enough positive things about this vet, the hospital and the staff. If you have a perplexing case on a beloved pet and vets are telling you euthanasia is the only choice, go see the vets at UWM- I have a living, breathing, healthy and normal bird who once could not stand or walk at ALL- that’s testimony to their ability, heart and commitment. My hats off to all of you and my never ending gratitude to dr. Pfoss- a woman we will never forget, and always remember with warm regard for going the extra mile and being the clear consummate authority in all that is exotic animal medicine. Thank you! So much!
Noelle Reagan and feathered friends from Native Colors Exotics in Big Bend, Wisconsin