Reviews of Newaukum Valley Veterinary Services on State (CCVH) (Veterinarian)

Grant Jones Jr.

The best veterinarian you can go to in the area.

Chris Watkins

Caring and professional.

Shelley Anders

Great staff..amazing vet. Dr. FAY is amazing.

Brent Courtright

They have always been honest with us, provided great care at a very affordable cost.

Lo Leal

(Translated by Google) I really liked the warmth of the people who attended my dog. (Original) Me gustó mucho la calidez de las personas que atendieron a mi perrita.

Sherri Fennel

The staff is very accommodating with dogs with disabilities

Erica Graham

Amazing staff. They love your pet and that is what matters.

Jennifer K

This review has been a long time coming. We used to board our dog at their affiliated facility, River Bend, and had our dog updated on shots and flea meds at the Newaukum Valley Vet on State St. to do so, back in May of this year. Our one and only vet visit at Newaukum was okay at best. We had an appointment, but ended up waiting about 15 mins in the lobby before we could go to our room, and then another 15-20 mins waiting for the tech. They also failed to tell us that they let a dog walk around off leash on their lunch break, and that our appointment was right when they opened back up from lunch. So, we had to wait outside because we arrived early, with our dog on leash, while this other dog that I guess belonged to someone at the facility roamed free. My 2nd experience was picking up flea meds. The gal with an accent at the front counter was not friendly, and basically just took payment and sent me on my way. She didn't ask if I had any questions, no "thank you", or "have a nice day". My 3rd and last encounter was last week over the phone, and today. I started boarding my dog at another facility, and needed to update our dog's flea med treatment before I could board him again. So, last week I called Newaukum and asked if they could send a flea med script to my current boarding facility, since they are about $20 cheaper than Newaukum for Bravecto, and Newaukum did not have the other med option, Trifexis, in stock. After hearing a bit of unprofessional yelling in the background, they asked me why. I told them my reasons, and they told me I'd be better off just working with the other facility. I then explained to Newaukum that I hadn't switched my care or anything, and that I'd have to make an appt with the other facility for a check up before they would prescribe me the flea meds. Newaukum still said no. So, because I needed flea meds sooner than later, I requested Newaukum to fill the script for flea meds I really didn't want, because they refused to send the script elsewhere. About a week later, I went into Newaukum to pick up the now filled and ready for pick up flea med. While I was there, I decided to asked them in person why they refused to send over the script of Bravecto to the other facility that I only board with? They had no straight answers, but asked me lots of odd questions like why should they send a script somewhere else, do I plan on bringing my dog back to them, when's the last time they saw my dog, and does my chosen boarding facility even board dogs? Then the staff at Newaukum started making accusations that I had entirely switched my dog's care because my boarding facility requested my dogs health file for boarding. To make sure my experience was totally irritating, they then took about 15 mins to "look at my dogs file" in the back. The staff at Newaukum basically treated me like I was a being a traitor for wanting to pick up flea meds elsewhere. I think they could have just argued in circles with me all day if I let them. Towards the end of all this, one of the ladies at Newaukum said she never denied my original script request. I corrected her, and decided I had had enough because it was obvious I wasn't going to get anywhere with anyone here. I ended up just purchasing the filled script of flea meds at Newaukum even though I had clearly expressed multiple times I didn't actually want but I had to get because of their cost on my preferred one, lack of other available options, and my availability. It was a horrible, unprofessional experience that I hope others will never have, because they are smart and go elsewhere.

Nina Thompson

Poor experience. They did not provide us with very good information. They prescribe incorrect medications, and also did not have the medications ready on time (two days in a row). Never again!

Debbie Hoskins

Vet clinic got closed last month because of asbestos in the building. The clinic is ok except they don't ask previous vet, even though they ask who. They only give 1/2 of vaccines. Wasn't happy specially when they didn't tell me it was only 1/2 of the vaccine.

harlan thompson

They love animals and the animals love them!!

Nannette Brooks

If you want a vet that has your pet's best health as her priority, not your invoice; this is the doctor for your fur family.

Rebecca Saas

There is no veterinarian that is better, Period!! I would go anywhere to have Dr. Fay take care of my fur babies.

Wayne Anderson

You couldn't ask for a better veterinarian! Anima look s love her and she clearly loves them!!

Danielle Eberle

I wish I could give this place more stars than just 5! I have never worked with a Dr or support staff that are more caring and attentive than Dr. Fay’s team!! Absolutely amazing!

osma Cunnington

I took my dog other places but Dr Fay found the problem and took care of it my dog and I both very happy

Candi Weaver

Brandy Fey gives great care to my pets

Traci Scott

Best doc for your furry kids.

camprom ise

They bought Dr. Griffey’s place, moved to a huge house next to the Auto Museum in Chehalis. They have horrible service. They have poor phone reception - IF they even answer the phone at all. I am so amazed at how they treat loyal customers with their lack of professionalism. If you need lessons on “how to ruin a business” then try to call them and see if they can give you a class. The first lesson....don’t answer the phone and don’t return calls.

Alicia Trodahl

LOVE LOVE LOVE all of the staff here! So compassionate and genuine about their care for animals!

Heather Webster

Absolutely amazing people. During financial difficulties, while my poor pup was suffering from a pretty severe skin issue, these wonderful people worked with me. Allowing me to take care of my dog and survive the month financially. Very warm hearted and they truly care about there furry patients. I felt like my girl was in the right place. I'm new to the area but I wont try anywhere else after my experience here. And I will recommend to anybody who asks. Thank you Newaukum Valley Staff, You Rock!!!!

Dallas Durham

Fair prices and a great vet.

Jane Beck

Awesome!!!!

Heather

it was the first time for us to return to "formerly.. ccvh" which is now Newaukum Valley Vet Services at RBPC. I was a bit nervous because I have had panic attacks in that building but my princess needed the same day appointment with Dr fay. as I grabbed the door I took in a deep breath and blew it out slowly as I entered the building... OMG!!! I was greeted by Jane.. who I LOVE.. and I was instantly put at ease by the remodeled building. it felt like walking into riverbend pet center. I dont know how they did it but the place is amazing. even the rooms just FEEL different. Dr fay, as always, took great care of me and princess. we were seen almost immediately. I think I was a bit early. Dr fay is great with communication and making sure I know what her intentions are. im very happy with the 2nd location and the great care with the entire staff!! thanks guys!!

Jada Mohney Parke-Fagerness

I had a terrible vet appointment where, among other things, my cat was given vaccinations that I did not consent to, I specifically told them to not give to her. Also, our appointment for simple vaccinations kept us at the vet for an hour and 20 minutes, which is rather a long time. When I brought this to their attention they said that they won't do anything for me, but they will tell their vet techs to be more attentive to future customers. That doesn't help me at all, because I have (because of this incident) started going to a new vet. Also their receptionists are very slow and not professional. I called them regarding this 8 days ago, where they said they would get back to me about this important matter in a few days. I had to end up calling them, I couldn't talk to the person I needed to talk to because he was at their other location (Chehalis-Centralia Vet) where they DO NOT HAVE WORKING TELEPHONES. What sort of business doesn't have working phones? In addition to all of this, they told me that they will not do anything to help me because I 'waited too long' to bring this to their attention, so apparently their good customer service has a limited window of time, and after that, too bad! All in all, I've had a completely terrible experience with this place, which is a huge shame, because before they got bought out I was very happy with the Chehalis-Centralia location. So now my pets are receiving vet care elsewhere.

Barb Klein

Love Dr. Brandy Fay!

Dara Watkins

Wonderful experience with my cats on their check-ups

Michele Martin

Caring staff. Great work.

Cindy Evans

The staff is always very helpful.

Rh Ra

Very caring and knowledgeable.

Chad Hoff

Very caring.

Kathy Brack

Great service for pets.

JBruce Hansen

My sister was a loyal customer for decades, paying tens of thousands of dollars for the care of her many beloved cats. She passed away in January and the clinic is "just not set up" to help find homes for her surviving pets. They could not even refer us to a rescue organization. They must be awfully busy. I recommend finding a steadier partner for your pet's needs.

Ginger Anderson

They took special care of us 2 weeks ago! Jane the concierge is fantastic & Dr. Brandy Fey is the absolute best! I love everything about this place

Cindy Laks

Beautiful, clean facility with caring people.