Reviews of Orchard Veterinary Hospital (Veterinarian)

Shawna Bishop

Every single person at Orchard was friendly and for someone who has a strict budget the prices are so reasonable. Jackson loves his new vet!

Julia Rix

The staff here are quite nice. The facility is conveniently located and easy to find. They were quite empathetic to our pets condition and it's effect on our family. They spoke kindly but directly about our options and her prognosis. I really appreciated that they were so honest. I never felt like they were sugar coating things or attempting to manipulate me into expensive testing or course of treatment. They dealt in facts, kindly and respectfully and even gave us follow up phone calls to check on my sweet old girl.

Laura McKenna

The friendliest staff in town! They patiently answer all of my (MANY) questions, keep me informed on new options for medications, etc. I love that they call a few days after any incident to check in. The best part, Rogerdog isn't even nervous or stressed when we get there, unlike any of the other vets we've been to. Pricing is reasonable and straightforward. Love the little things like email reminders for vaccines and appointments, and calendar sync.

Vicki White

We love Dr. Eustis and all of the gang. They are like part of our family. They are very accomodating to our pets needs and are always there when we have something come up. We would highly recommend this warm and loving office

Evan B

Brought my cat here to get travel documents squared away for international travel. Lauren was extremely helpful! Everything went very smoothly, my cat and I are doing well in the Netherlands. Highly recommend!

Nicole Gomes

Great place to keep your pets healthy.

Nancy Hamor

Orchard Veterinary Hospital respects the animals and their owners relationship and provides the best care for my pet, honestly and efficiently understanding that my pet does not want to be there and wants to go home. I give them a five star.

Daryl Meunier

Friendly and professional service, care and concern for my pet, and timely follow-up after the visit are all reasons that I trust and use the Orchard Veterinary Hospital. You should too!

Richard Cross

The prices are great and we were seen quickly. I wish the waiting room was more comfortable, but I think the weird seating is to help the animals be comfortable.

Paula Opperthauser

Our family was traveling through the Burlington area when our pup Lucy became unexpectedly ill. We contacted Orchard Vet Hospital to see if they could by chance see us today. They were able to work us in! The staff was professional, helpful and very nice. We felt very confident with the vet that treated Lucy and the vet tech that assisted. All of our questions were answered and Lucy was treated so kindly! It was a reasonable price for the services we received. I'm sorry I don't recall the names of everyone we had contact with today or I would name them. Thank you!

Suzanne Grocki

Dr. John and his staff have always taken great care of our animals. I would recommend this practice.

Steve Davis

They treat your dog like a special being!!!

A Google User

Best vet

Haleigh

I couldn’t imagine finding a more caring vet office. Travel if you have to, these are the people you want caring for your pet. Not only are the veterinarians amazing, the entire staff is. Worth every penny and more.

Chigee Cloninger

We've used Orchard Veterinary Hospital for several years now for our dog Soleil. Both veterinarians, Dr Eustis and Dr Knox have seen Soleil. The service and care by them and the techs and assistants has been kind, friendly, thorough, and gentle. We are pleased with this hospital and recommend them to animal people.

Ernest Kottenbach

Professional & friendly

Angi Weisz

The entire staff is super friendly and the Doctors take the best care of our mastiffs. Thank you!

Carissa Cross

I adore this office, the staff is friendly and obviously enjoy their work. They make both my cat and I feel very at ease every time we go to visit.

Raven Grey

I brought my neighbor here when her cat needed stitches. The staff was friendly, and very thorough in looking into her overall health. When she called they got her an appointment the next morning, and they admitted her for the day. She was a high risk for anesthesia, but they watched her closely and she did well. They found she had a kidney infection in her work up and treated that as well. I was impressed overall at their compassion for her and their friendly manner.

Jasmine Willingham

They wouldn’t allow my pet to get a rabbis shot without an annual exam. So I signed up for the exam which they charge $50. I was probably in their office for 7-10 minutes. The vet barely touched my dogs body, took his heartbeat, then gave him a treat and it was done. I ended up having to pay $73 for something I could have done myself. Definitely wouldn’t recommend!

Teresa Rowell

This staff really loves animals and are very gentle. And kind my dog loves going there they take good care of him and answer any questions with out hestitation

Erika Gleason

Kitty had a tech appointment for a microchip after having his local vet give an exam. It was $82 and took 5 minutes (my cat is a babt, so that helps). The staff was friendly and sweet. If I lived close by, kitty would go there.

Caitlyn Schaeffer

Took our corgi here to get him up to date on his shots. Best vet we've seen in a while. The location was easy to find, and both the lobby and appointment room were very clean. Staff was friendly and knowledgeable without being pushy about products or services. The dog was given (possibly too many) treats as his shots were administered. We had to go twice to get him completely up to date and through a treatment for Lymes...Both times he loved it there. The prices were below what we expected to pay, downright reasonable anywhere, let alone in Burlington! We'll be back again.

Lori Fetters

Very nice and kind staff.

Jane Evans

Love the staff and care of our two pups! Lola got her teeth cleaned for the first time and her teeth went from half brown to brand new white again!

Chris Chicoine

The best place around! Great staff and excellent doctors!

Nathaly Agosto Filion

John Eustis and his team (Crystal, Jessica especially) are great! Really a stellar crew -- i've been using them since 2008 and don't have any complaints.

Parker Hoblin

They take great care of my dog. Friendly, reasonably priced, and very well organized.

Todd Clason

The veterinarians here are very sharp, and the customer service around scheduling, records, etc. is really excellent. Highly recommended!

Alex Wilson

The entire staff is always very friendly and knowledgeable I've been using dr. John for past 8 years

Hannah Morrison

All of the staff members are so helpful and friendly. They know our dog so well and treat him like their own each time we’re in. I can’t recommend them highly enough!

Nancy Welch

The Orchard Vet team takes excellent care of Chili (dog) and Nathan (cat)!

Lester Alexander

I just want to say that this past week was my first time at Orchard Vet Hosp and it was a great experience for me and my dog. All of the staff were very friendly. Thank you all

Pamela James

I had a HORRIBLE experience here. I was sent here by my regular vet to have my 15 year old cat's teeth cleaned and examined at the clinic. Our first visit went really well and I read good reviews of the hospital so I decided to go forward with the cleaning. Went I first went in for the pre-check I expressed my concern about his two front canine teeth potentially needing to come out. Upon examination they though it was just staining and not rot. Please note they do not take photos or x-rays of your animal's mouth during the cleaning for your reference. Long story short (comment if you'd like the long version) they removed the two front canine teeth without calling me or telling me. They do ask you to sign a form accepting any charges for tooth extractions when you drop them off for the cleaning..HOWEVER I was extremely clear that I expected to receive a call if anything needed to be extracted or was outside of a regular cleaning. The vet tech told me that I would receive a call but if I was unavailable they would move forward with their best judgement because my cat was under anesthesia. I said I understood and left. I received a call much later in the afternoon telling me he'd be ready in a few hours and they extracted the front canine teeth. I WAS EXTREMELY UPSET. I asked to speak with the doctor on the phone. I didn't completely agree but it was too late at that point. When I went to pick up my cat I was both angry and upset. The tech asked me to check out before seeing the doctor and or my cat. I refused. I spoke with the doctor who did the extractions, Dr. Knox, who apologized and realized how upsetting the situation was due to our prior interactions. She told me her reasons for extracting the teeth. Again without any photos or x-rays it's hard to know. She said he seemed in discomfort when she put the dental tool on his canine teeth, there was some exposed root where the gums receded and the tooth seemed wiggly in the socket. All questionable items in my opinion but I have to try and believe they aren't pulling out canine teeth to try and get money out of you. However my experience checking out made me question that too. Basically they didn't communicate with me about my animal's health when I specifically asked and I find that unacceptable. I was extremely upset and it was extremely jarring to find out after the fact. Additionally when I entered the crowded waiting room and occupied check out counter I wanted to go put my cat in the car where he would be calm and safe. He was still pretty drugged and is sensitive to other animals in general. The vet tech told me I couldn't leave without paying. I explained I was very upset and would rather deal with it later. I also said I wanted to put my animal in the car for his comfort. She grabbed the owner. I then told him I'd like to put my animal in my car and he followed me to the door where he watched me the entire time. It was pathetic. I had already paid these people $350+ for a pre-check. They had all my info and I came from my vet who recommended me. Additionally they had all my info. I was also there for a cleaning. Probably not a flight risk. I talked with him and he apologized, agreed someone dropped the ball and then offered nothing. He asked me again what I wanted and I again stated to deal with this another time since I was so upset and crying for the past 20 minutes. It became apparent he wasn't going to take care of the issue so I suggested a discount so I could just pay him the money he so clearly cared about (not my animal, experience or feelings) and get the heck out of that place. He didn't charge me for the teeth they took out but everything else. What a terrible business owner. He said they'd send all the records to my regular vet. Pretty much "thanks for your money, now get out." They also did not call me once to see how my cat was doing after everything. I called around to three other places that do dental and after comparing I am so sad I took my kitty here. Maybe the teeth did need to come out but I'll never know. Such poor communication.

Christine DeStephan Mills

Wonderful experience at Orchard, my dog Remy developed an unusual leg infection overnight while 'vacationing' here in Vermont. Dr. Knox took him first thing in the morning for an emergency visit, no questions asked. She did a thorough examination, performed several blood and fluid tests on site, diagnosed the problem and prescribed an appropriate course of antibiotics. She was thoughtful about cost of additional testing and did not prescribe overly expensive antibiotics. The entire staff was pleasant, knowledgeable and caring. I was really impressed with their care and am very grateful for their great service. I highly recommend Orchard Vet!

Tonia Karnedy

My animals always receive the best care at Orchard Veterinary Hospital!

Tim K

Have had many great experiences with Dr. Eustis as well as Dr. Knox. Excited to hear they just added another doctor to the staff as well. We will continue to bring our dogs to Orchard Veterinary and would recommend them to anyone.

Cindy Anderson

Always take super good care of your fur baby!

Andrew Swift

We always find the doctors and staff understanding and helpful, even in urgent situations.

Sharon Bovaird

I just went back for our annual check up and Dr Alison Knox took care of my kitty, Tess. She is truly a wonderful addition to the staff - very knowledgable and caring and referred me to a great website for cats for extra information! Again, I can't imagine going anywhere else for my cat care as there are two really wonderful options at Orchard! Dr. John Eustis has been taking care of my cats since he started his practice in VT many years ago. He and his staff are always so kind and compassionate and have the most wonderful way with the kitties. I cannot imagine having anyone else take care of them! He is actually our family vet as my daughter also brings her pets here. We both feel very fortunate to have found him and all the nice people who work with him!

Sharon E Bovaird

A really wonderful place to take my cats! Everyone is very kind and caring!

Sierra Miller

Very helpful both over the phone and in person.

Matt Borst

Absolutely amazing!

Ginseng MacKay-Tisbert

stay away from this vet. they over charge you, dont work with you at all and are not responsive. when we first moved here we went here by chance and went a few times for regular, routine care and sick visits. they were unable to examine my very frightened dog, but still charged full exam fees- but didnt problem solve to figure out ways to help her be calmer at the vet's, they often suggested treatments that were explicitly out of my income range, without compassionate understanding of what we could and could not realistically do for care- and were disappointingly unhelpful when she was brought in for specific issues- usually related to allergies and flares- always charging full "annual physical fees," but not doing the physical, before they would treat an acute issue, which they never fully resolved. So, i wasnt thrilled with them, but as a creature of habit did not seek a new vet. When my dog had an ear infection more than a year ago- and i was broke I asked if they would just treat the ear- they said no- wouldnt accept payment plans and were dismissive- no suggestions. I brought my dog to old North End and they only charged for ear care and medicine- nearly a $200 price difference. Old north end did better at examining her and dealing w fear/reactivity and gave her some supplement to relax her before visits and made a plan for helping her fear of vet- i would give her supplement, walk her there and weigh her weekly to help ease her reactivity when at the vets office- i unfortunately didmt maintain it/ stick to this plan- life got in the way- today i wanted to set up an appt for an annual and updating vaccinations and some "old dog" health questions & went back to orchard to schedule a full vet exam, update vaccinations, just the whole thing and check some issues- i just figured it would be easier to go back to them, since they had more records for her already, had done previous vaccinations and tests- that it just may be more convenient & cost is no longer an issue, so i wasnt worried about their pricing.. Oh my Gosh!!!... SO, i made an appt. over the phone & i asked if they had suggestions to help her w fear coming in- supplements, a sedative, a technique for the appt i had just made- so they could actually check her paws, bumps under skin, etc. since most times it is a drama stressul thing and they cant handle her- the vet that called me back and was SO RUDE. He told me there was no note that she is scared of vets and was caustic and rude, as if I was lying about it--- (her previous vet used to muzzle her and have multiple techs restrain her!) ... I cant BELIEVE how nasty, dismissive, rude and unprofessional I was just treated, when I was just trying to problem solve this upcoming visit, to make sure this upcoming appt was actually efficient/useful and worth the the cost. I feel REALLY shocked and hurt. When I tried to explain my thought process and previous experiences the vet basically told me to take my business elsewhere. Why? Why be so hostile? It was really out of left field and WEIRD. they obviously dont care about customer care, dont care about the animals whole wellbeing, AND hoenstly, on top of it all they are totally over priced. SEEK VET CARE ELSEWHERE. be positive andl and proactive, unlike me, dont settle- ook for a vet that has honest prices, works with you and cares for your pet and your business. I have never been treated so roughly and rudely before at so little provocation. what an awful experience!!! UPDATE: went to a different vet- Old North End Vet, who is amazing. They took so muh care, time and consideration with my dog. We tried on visit #1 to see her- She was waaay too scared and unpredictable, so they sent us home with trazadone to try the second visit- It was still a process, but they did a full exam and work up and were amazing! she ended up diagnosed with Lymes. She was likely symptomatic a long while ago and at the time i had brought her to **Orchard Vet- they couldnt examine her and dismissed limping symptoms as "probably arthritis" and didnt even check for lymes! Anyway....

Loreen Benner

These guys are great. We trust them with all our pets.

Michael Z Rork

Doctor John is amazing with our dog who normally dislikes people. John understands dogs and my dog loves him now. He's gentle and compassionate.

May May

Sadly my girlfriend had to put her dog, Orlando, down yesterday. He was brought from a veterinary hospital to her house to spend few hours with his family before his appointment at the Orchard hospital for his injection. Orlando had an IV catheter already in place from the other hospital. When this tall, skinny, older veterinarian at Orchard injected the lethal fluid to Ollie, the catheter was place incorrectly, so Ollie jumped, and screamed of pain till his very last second. Ollies' mom, sister and I also did. I have no words to describe how terrified, scared, sad, overwhelmed we were and still are to see Ollie leaving us so painfully. THE VETERINARIAN @ ORCHARD NEVER CHECKED THE CATHETER B4 INJECTING OLLIE. IT WAS HIS "PROFESSIONAL -as a doctor- RESPONSIBILITY" TO CHECK THE CATHETER, AND HE DIDN'T. My heart is broken and I am sad. Ollies' eyes, screams and movements were full of terror and pain.

Shana Adise

I was very satisfied with my visit for my cat. We saw Dr. Knox and her vet tech Rachel. They were both professional, very knowledgable and kind. I am excited to have formed a relationship with them for my cat. It is hard to find a good vet.

Bobby Labonte

Very good with our dogs recommend anyone to go there

Green Mountain Steve

John is the best vet in the world. Truthful, knowledgable and direct. He doesn't cut corners or try and sell you on things just to make a buck. Orchard Veterinary are more than just a vet to me and my animals, they are friends.

Jack Comer

Well; you won't get pictures of you dog on your bill but you won't have to pay ridiculous prices. Just the best care for your pet. I recommend Orchard to all my friends.

Karen Morse

I have been taking my dog to Orchard for a few years and am sadly leaving because I have moved out of state. Mia is an older dog and has some health issues. The vets at Orchard have always been helpful when these problems arise. The staff is always courteous and always listens to my concerns. I am never rushed through an appointment. My experience with Orchard has been A++

Sean Joyce

We have brought all of our animals to John at Orchard for the past few years and have been very happy with everything. John and his staff have always been great with us but this past week when we put down our 13 year old German Shepard his team went beyond what I would expect from another vet. They took the time to creat a wonderful card with our good friends paw print stamped on it and heartfelt messages from his staff. Thank you Orchard.

Carlynn Farr

I have been using Orchard Veterinary Hospital since I got my dog nearly five years ago as a frisky puppy. I can only say that I am so pleased that I decided to change my veterinarian to Dr. John Eustis and his delightful staff. All are truly dedicated to making my dog relaxed, welcomed, and cared for. Dr.John is extremely knowledgeable, listens to what you have to say and proceeds as is necessary. It shows that he loves what he does. His staff always greet you with a smile and are so friendly and kind to your animal. I highly recommend Orchard Veterinary Hospital to anyone who wants the best for their animals.