Here you will be able to see the opinions of people like you who are purchasing the products of Petco (Veterinarian) in the state of Utah.
At present this firm has a score of 3.9 over 5 and this score has been based on 406 reviews.
As you can see the average of ratings is quite positive, and it is based on a very large number of reviews, so we can be quite sure that the rating is very faithful. If there are many people who bothered to evaluate when they've done well, is that it works.
You know that we do not usually bother to write feddbacks when they are positive and we usually do it only if we have had a problem or incidence...
This Veterinarian belongs to the category of Veterinarian.
It's a clean store, some of the employees are great... but it's a gamble, unfortunately. We depend on the stock of crickets and worms for our bearded dragon and more often times than not - they are out of stock or their selection is dead. I'm sadly having to look elsewhere for a more dependable stock. Customer service, again - depends on who you get. Lots of turnover and not enough training.
I go here every 4 or 5 days for crickets and food for my Bearded Dragon. The staff is amazing and I wouldn't go anywhere else!
Helped me find food for my picky pet
Great service, quality products. More expensive than I'd like to pay, but you get wonderful assistance. Employees love animals as much as you do.
It is so nice to have a Petco much closer to home. They will have most everything that you need. I don't think I've ever seen a Petco care more for their animals than this location. Every time I have visited, there is always at least one employee cleaning a pet enclosure, showing that they care.
We got an adorable hamster here and he has quickly become part of the family!! The staff is super friendly and they're ready to answer any questions you might have!! The store is super clean and they have everything that you might need to have the happiest pets in the whole wide world!!!
Love having them close but they need more staff.
Clean new store. The staff was friendly and helpful. There is a small adoption center that had cats (no dogs).
So that my experience have been good overall. Granted it was on my second round.
This place is clean and easy to find but I've been there 4 times and literally every single time, they don't have what I'm looking for. It might be because they are a little smaller. For example, I went looking for a heat pad that is temperature controlled for my pets to lay on and they didn't have it. I also went in looking for ghost shrimp, and they didn't have those either. So overall, it's a nice new place but if you want something specific, they probably don't have it.
Seems to have everything you could want. I was just there to to look at adorable animals
Cats were nt niceeee but, the girls were niceee
For pet stores the place was clean, but lacking in veriety in a few areas..(dog tags, branding, display pets for sale 'there were a few' customer representatives) I do feel Petco his reputable brand, but like most large brand chains it needs to keep improving.
Have my pup in an obedience class, so far it is great. The instructor is very knowledgeable and patient.
The best customer support I've had from a Petco. Always go to this store now!
Pretty good organization making things easier to navigate
I went to buy gold fish for my daughter and was told I couldn’t buy them unless I told him how big my tank was. I told him I didn’t know and when I asked him again for the fish he told me I couldn’t buy them since I didn’t know how big it was and he needed to make sure they went to a good home. I didn’t know I had to have a background check to buy fish! Plus, the tank at the store isn’t huge!
Has pretty much everything you need for basic pet care. They have a good selection of animals, but the supplies is where they really shine. Staff was helpful, wasn't too busy.
I would put 0 stars for this place, but it won’t let me. I asked them to groom my dog, but not cut her hair too short because it’s bad for her fur, and they cut it too short because they thought it’d look cute
The selection isn’t good but it’s a chain dog store in a small store and it normally has the necessities and it’s the closest one to Payson.
They did a great job with the first shots.
We tend to find a better selection when we go to Petsmart, but Petco works fine in a bind.
Never answer the phone
Very clean and easy to find all your pets needs.
Made a dog tag here. Lots of options and super easy.
We will never go in this store again! 3 times now we have had horrible customer service. They act like customers are not important. I will drive to Orem to go to pet smart from now on!
Good location!
Smart mouthed clerk and terrible customer service! I won’t go in again!
Very new store. Good customer service. Smaller than some of the other ones but it still carries alot of items.
I always find the items i needed for my furbabies Great customer service
We got there right at 9 and there was a line but it moved really fast. They have a good system. Got my cat's rabies done and my puppy's 12 week shots. If you haven't been before they will txt you a link to fill out info while you wait for your appt. It was fairly painless. A week later I needed the vaccination records I lost and I called the Vetco customer service line and they emailed me the records immediately. Really impressed.
Good stuff there but the lines were too long. I wasn't able to get what I came for because I couldn't wait 40 minutes in line
Friendly staff! The pet salon it awesome
The very was very informative and did a great job with my pet. Was very gentle and kind.
It is very nice the kittens there are very cute I like that they have little pet cat costumes they also have little callers and I like the scratching posts there for the cats also by the way as you can tell I am a cat but also kinda a dog person a little bit but yeah it's nice love it there!❤️
Clean store, lots of variety of animals and supplies, great bath for my dog.
They never answer the phone, website doesn’t work And when I took my dog, into the store for his grooming they told me it would be three weeks for next appointment. What a joke.
My kids love coming here to check out the animals. The staff is always friendly and available to show them to them.
Petco Grooming is awesome but only gets three stars because they doubled their pricing from one visit to the next
A little smaller than others but they had everything I needed. Employees were super helpful and friendly.
The staff was very helpful, the store is clean, I found exactly what I was looking for
Their grooming is horrible. They kept changing the cost to get our dogs hair cut each time we would go even though we'd ask for the same thing. We would make an appointment every time and they would take walk ins before getting to our dog. Our dog would be there for 7 hours before they even got to cutting his hair. Would not recommend to anyone and will never go back
Very peaceful...nice break from shopping or sit and sip on your Starbucks.
I keep trying to go here because it's the closest pet store to my house and every single time my experience is horrible. Under-staffed, pallets in the isles making it impossible for me to get to product, unhelpful/unfriendly staff, no toilet paper or even paper towel in the large single-stall restroom (that one was quiet a fiasco). It's simply not worth it.
It's pretty good with a decent variety of products for most animals. The help are not professionals. Review not including vets since we didnt use that service.
Do NOT use their groomers! Took our shorkie in for a trim and said not to go to short, came back and got her and she was shaved as short as you can go, with some areas to the skin. I could have done that myself and saved $50! Will never go back!
Good location location. Great organization and cleanliness. Not a huge selection. They do t have any dogs for sale.
We tried to buy a 20 cent goldfish and were told that our 3-gallon filtered tank was not large enough and they refused to sell us a fish. It’s a goldfish for crying out loud! The staff was condescending and arrogant rather than helpful, like we were asking them to compromise their morals by selling us a 20 cent fish without photo identification and a thorough background check with proof of tank worthiness. Give me a break.
The vet refused to see my dog during normal vet hours. I will NEVER go back.
Great place.
Easy to get in and out. Really friendly and helpful associates. We have four dogs, five cats, a fish, and a gecko; and we can find everything we need here (including lots of grain free options for my cats need special dietary needs).
Great!
Quick Check up and immunizations.
Helpful friendly staff. Good selection.
It's a big store there in Spanish Fork. They could be better priced, but pet smart is about the same on a lot of the pricing. I wish they would get more options on Avi-cakes bird food. They just have the one parrot size. PetSmart has just the smaller bird parrot size. They both work for my Conure.. So that's good. I just wish both stores had both sizes. And it would be great if they where not over 2 times the price you can get online.
I love the groomers. They are kind and caring towards my dogs. I'm so happy they are in Spanish fork. The store has always been clean.
They never have crickets or meal mealworms. The only thing they do have is staff who hate their jobs. Went in tonight and easily waited over 10 minutes to get crickets. Probably longer. I was gone an hour from Springville and just waited and waited. Eventually I just left. Like usual, this place has the crappiest service. I will start going to Pet Smart who has a better rewards program or Animal Ark and both are further but I will get what I want. Avoid this hole in the wall.
Always great service at this location, dude with longer, curly hair has extensive knowledge and is extremely helpful everytime I go in there!!
Prices are higher than I'm willing to pay
Friendly, but no one seemed to know what they were doing.
Oooouch. My dog hates shots.
Awesome selection of dog food, I do wish they had a best selection of dog toys.
I had my 6 month old puppy groomed here and they were amazing!! They got me in last minute and my sweet puppy looks adorable.
Fun store to buy your pet supplies. Beats the heck out of Walmart for selection. However, it's a little expensive. They do price matching with thier online store which is nice.
Limited choices, but i shop here because it's closer
Huge store and it's new so the employees are not yet up to speed on where things are. I wandered around for a while before anyone asked if I needed help and even then we had difficulty locating what I needed.
Very good with animals. Answers any and all questions you may have and doesn’t treat you less superior if you don’t understand.
Clean, well stocked. Do yourself a favor and look up the prices on things in the store on their website, they tend to price everything a little high, but will price match to what the website shows.
I always go to Petco to get crickets for my bearded dragons. Not easy to get someone to help you get them, so we just get the carry out ones and make sure theyre all lively.
Good selection of pet supplies. A little on the pricey side though.
Take care of your pets at Petco
I love new stores, they are soo clean. Came here with my kids and brought the pug along. The staff kept trying to give it treats, but my dog hates cookie treats, so it would catch them and spit them out. However it was fun to watch them try. The place has a great selection of many animals, and everything you need to take care of them. When I asked a few questions of the staff they seemed knowledgable, that was nice. It seems like too often staff go glossy eyed at some stores. They never had a pet, it is just a job. Pros: Staff, clean, animal friendly. Cons: Nothing much.
It is better than pick up pet supplies at the grocery store
Hannah was so kind and friendly! She took care of my little Flurry doggy. Grooming was very good quality.
Great customer service and fun employee
On behalf of my
We love Petco!
Awesome staff. For some reason our account wasn’t pulling up, Julieana was extremely helpful and got it all fixed! She made sure it wouldn’t happen again, we’re grateful for her help and her patience!
Took my lizard here for a hair cut and when i got back to pick him up, he was missing a tail. I can't believe the service then they tried to get my to buy some turtles and now i own 17 turtles, 3 birds, 37 goodfish, 11 hamsters and 8 snakes and a lizard without a tail. But his haircut looks great. Give the barber a raise
My dog loves coming here after playing at the park for a treat. Staff is super nice. The price for mice is pretty high and they've given me small, scabbed and hurt mice a few times now.
They did such a great job with getting my puppy vaccinated, both times I've been!
Always has what I need for my cat!
Great customer service.
Not bad. Overpriced for toys and equipment considering Amazon is more convenient and cheaper.
Good prices & selection
Had a terrible experience the last two times I’ve been here for their grooming. The first time we waited for our appointment way too long because there were walk-ins that came in before us but only one stylist working. We had to end up leaving and not getting our services done that time. The second time I come in as a walk in to get my dogs nails trimmed, there was no sign or anyone on staff willing to let me know that they had closed for the day. We sat there waiting for someone to help us while many workers looked at us from afar not willing to let us know that they didn’t have anyone. We waited a good thirty minutes before I was able to FIND a worker to help and to find out they were closed. You shouldn’t say you allow walk-ins at all hours on your website if you don’t actually have someone available. You could have also left a sign out letting people know you were closed. Very disappointed and will be taking the time to go elsewhere.
I walked into the Spanish Fork store today and was instantly greeted by several workers. One helped me find what I needed, described how to use it, and gave a few other recommendations. Then at the cash register I asked if they had coupons for anything I was purchasing since I was spending more then I had planned. The girl spent the time looking online and gave me the online deals. I ended up saving over half on my purchase. After today, I’m sold on petco!!!! Love them!!!
The first time I had my dog groomed they didnt do anything but bath her and comb her hair but she had matting everywhere they didn't do what I asked. It costed 35 bucks. The second time they shaved her an was told before hand not to and it costed me 50 bucks, not happy. she's a very little dog to.
Saddest aquarium section I have ever seen. Aiptasia outbreaks and nudibranchs infesting the salt water tanks. Ick, dead, and lethargic fish in the freshwater. They had several sumps not working. Don't waste your time here, you'll only introduce diseases/pests into your tank.
Great customer service and selection. They let me bring back my picky dog's food and exchange it.
Great customer service.
Seems a little sparse on supplies. A really big store was not a ton of things in it. Service is always friendly though, and it's fun to walk around and look at the different animals they have. I watched their obedience training for a while, by the time I was done watching I wasn't sure who was training who. There just wasn't anything that made me say wow in the store. Certainly nothing wrong with it either.
This place always has great coupons. Something I need I can get here.
Great store.
Hooked up Merlin for his first b-day with chew toys n cookies so what if hes 88 lbs lol at 1
Awesome people working there they helped us with everything we e needed
I was pleasantly surprised when this Petco opened in Spanish Fork. The product selection is good. Employees appear to care about the animals. Aquariums are stocked with fish at reasonable populations. Betta fish are separated by opaque barriers, albeit still in cups. I look forward to shopping here in the future.
Everything is priced a little high but you can find all your pets needs in one place.
I loved the variety and they have low cost grooming! The cashier was very knowledgeable and was very kind. Thank you!
Staff is very friendly and helpful. Prices are somewhat high.
Every clean and animals seemed to be treated every well. Just the lack of puppy's was a disappointment.
Has some unique items for pets that may be difficult to locate offline, but prices are not good.
The staff here is always very friendly and helpful! This store has improved quite a bit since it's opening!
The employees here are very kind and helpful. The store is clean and well stocked. Prices here are better than the other chain pet stores. I really enjoy that they always have rescue cats available for adoption.
We went into the store trying to find puppy food. There wasn't a very wide variety of dog food brands. We ended up buying a small bag of puppy food. We didn't get a receipt. An hour later, we came back to return said bag of dog food, as we found the brand we were originally looking for at a different store. The cashier told us that we couldn't get a refund without the receipt. We could only get store credit. It was the same cashier that checked us out. I told her that we weren't given or told that we would need the receipt for a refund. The cashier stopped talking at that point, and handed me the gift card.
We go in to look at the animals. My grandson just bought two ferrets. They are doing great.
Its good to have a nice pet store close. But this store is smaller than most.
February 4, 2018 I went the Spanish Fork Petco with my wife. First off, the smell was foul, like an animal had an accident or something and they just didn't care about cleaning it up. It seemed to be coming from the grooming area, and it permeated into the entire store. In the Koi tank they had a fish that was floating on its side, my wife asked me if it was dead. And it was probably heading that way. The staff were rude and acted like they were doing me and some other customers a favor by letting us in 5 minutes early. Online this location says its open at 0900 but the sign at the location for Sunday says it opens at 1000 which is a big deal when you're standing out in the cold. Eventually because of the smell, we just couldn't take it any longer and had to make a hasty exit. I have shopped at many Petco's. But don't recall ever being inside one that stunk that bad. If you like fresh clean air - visit at your own risk!
Local, very nice people. We go every month to groom our dog, and I can't think of anything I was ever unhappy about. Good price, and he's so fun to pet when he comes back.
Seriously this store needs customer service training! There is never anyone willing to help you.
Clean. New. Smaller than most of the large chain pets stores usually are. Prices surprisingly not bad at all. Actually either cheaper than Walmart or comparable, but with much better selection for pet supplies.
The wait time to get in is terrible but if you schedule out a bit you can easily get in when you need to. The staff is great and the prices are too compared to smaller groomers in the area. It's been a good experience for us.
Have just about everything you need.
My 2 year old loves this place! And it helps mom and dad not to need a pet right now!
Friendly, helpful staff. Clean store and easy to navigate.
Always have what I'm looking for
Good selection of goods and staff were knowledgeable on the animals.
I bought a ferret here and when I got him home we noticed that he was limping. Took him back and hot a refund but 3 days later he died.
My husband and I were excited to become first time pet owners. When we asked for an employees help to purchase some fish, the employee was extremely rude and consecsending. Told us we needed to buy an expensive tank with filtration and heating for a ¢19 fish. She refused to sell us any fish and we left the store heartbroken and empty handed. We are on our way to PetSmart now! Thanks and bye.
Overpriced products. We ended up finding a larger and cheaper variety of pet medications at Wal-Mart.
We went in here to find a dandruff shampoo for my cat cause she'd been having bad dandruff lately. We found several shampoos that would work but decided to go with a vitamin instead which has noticeably helping. Her fur and attitude towards us has improved drastically. She didn't like the taste but we've started mixing it with a wet food to help. The vitamins were affordable, only about 10 dollars for 30 days. We'll probably get the shampoo as well later on. But she doesn't like water at all so we're thinking about a dry shampoo. I'm not sure how well it would work for dandruff though, so if anyone has any suggestions for cats with dandruff I'd appreciate it immensely. :) oh and the fish and little critters they have there are really cute. They had older cats for adoption which I liked a lot.
Great place to get low priced pet shots.
I took my dog to get groomed, a few days later she had sores all over her body. My vet said she had a bacterial infection likely from unsanitized equipment that broke my dogs skin from being too aggressive with the grooming. I know other places can be booked out longer and more expensive but its worth it to go to a better groomer.
Every oscar fish ive bought has died maybe the tanks should be checked for something I dont know. But they have good customer service so thats a plus
Grooming Services were unprofessional. I took my Great Dane puppy in to get her nails trimmed and to get a bath. I called ahead to see what I would need and how long they would be open. They told me they would be open until 6 P.M., I arrived at 5 P.M. and they had already closed and left for the day. I went the next day when they asked if I had her rabies paper, I did not have a paper but I did have her rabies tag on her collar. They were going to deny my service because I did not have her paper. They also said they could not give her a bath however, there were at least five employees standing there with nothing to do. When they took my puppy back to get heir nails trimmed they put her on a table that was full of other dogs hair that had just been cut. She was covered in another dogs hair, and her nails were not cut the right way. They were sharper than when we came in, I had to take her home and fix her nails. I WOULD NOT take your dog to the groomers in Spanish Fork.
Took my dog to Petco to get groomed because our original groomer had a scheduling conflict and our dog was getting to furry and hot for the summer. First off, they took 4 hours, when I had scheduled an appointment in advance. Then, they called after he had been there for 3 hours to tell me that my dog had "bugs" and in fact he did not have bugs. She said he would need a mandatory $15 extra "treatment". What a freaking money pit. I'm furious! I will never ever have my dog groomed at this overpriced place again!
They had hornworms today so excited to try these for my dragon
The item selection is pretty good, but the fact that they price match their online prices is fantastic. Also, the training services they offer for dogs are excellent. The trainer I worked with, Kaitlin, was extremely knowledgeable and had a lot of experience.
I'm assuming he's the night time manager, but he was so rude and you could tell he was trying to get us out of there. It was 8:50, and they dont close till 9. We weren't going to stay passed 9 anyways, because all we were doing was exchanging something quick. I had both my dogs with me, one that's 3lbs and the other that's 20lbs. He looked at me and rudely said, "your dog has to be 8lbs". Just assuming it was for my smaller dog(who actually doesn't bark much). When he took me over to the training collars, he talked to me like I was stupid and asking how I was training my dog. Trust me, this collar is a last resort for me and my dog. We have tried EVERYTHING and been consistent. He also wasn't willing to price match with THEIR OWN prices online! As we were walking up to the counter to get our money back for the citronella collar that didn't work, he started shutting off the lights. So rude and very dissatisfied in the way we were treated. Thank goodness there are other places to buy pet supplies.
Petco is as Petco does. Or whatever. Smelled like pets for some reason? (sarcasm) Bathroom was dirty though. Otherwise plenty of parking, and dead fish in the tanks.
The employees go out of their way to avoid selling goldfish. Very rude.
My husband took my 7 yr old to buy a gold fish. The employee said he wouldn't help my husband because my husband had told him earlier they were just looking around. When they were ready to buy a fish, the employee refused to sell one because we do not have a filter for our tank. My 7 yr old has been working for months to earn a gold fish and left in tears. We won't be going back.
We are happy with the parakeet we got here, but food and supplies are too expensive.
We want to buy the bearded dragon. So am overall good experience. A bit dirty though.
Good customer service!!
Just Petco, but a brand-new building so it's still pretty nice.
Polite friendly staff . the store smells though and it’s to be expected in a pet store but it doesn’t seem like any steps are taken to prevent or minimize the smell . The selection is good , and prices seem fair for the quality of the product you receive.
Lovely staff and very friendly. Dog merch is on point!
Super convenient location. Nice clean store
Great service, Johnny spent as much time as we needed to figure out what would work best for our situation and did it all with a smile on his face. We will return here to make our pet and pet need purchase.
Their prices have gone up on most of the cat food. The floors by the fish were wet & they didn't clean it up. They just put up a wet floor sign but it looked like it's been there for a while cause it was dirty water.
We always find what we need for our little doggo at Petco for a good price. Being a member gets you great perks too.
I went in to get a freaking gold fish and kid with black long hair would not let me get a gold fish because he said he didn’t think I would be a good home he can’t do that so I left to spend my money else where because he was crazy and i definitely won’t be coming back anytime soon while that kid is there you guys ought to talk to him or fire him because he was very rude and all I wanted to buy a gold fish.... absolutely absurd
We had our 130 lb. Silver Lab in for spring cleaning. He's an indoor/outdoor dog, who prefers sleeping outdoors even on our blustery winter nights in Utah. His coat becomes ultra-thick and tough to wash and comb. Petco washed and really di-shedded his coat, trimmed his nails, and cleaned his teeth for less than $60 (including tip). They had him for 4 hours, and he came out looking brilliant, clean, and reinvigorated. Wonderful job, Petco!
Great and knowledgeable.
Great customer service. Friendly cashiers. Got some cat food and my cat likes it. :)
The staff is always great with my dog. Price is easy on the wallet.
I love shopping here. But they no longer carry the dog food we've been getting. We couldn't find anyone to help us. They seem to be way understaffed.
Bought a parakeet and have come here a few more times for my new puppy. The prices are a bit high, and selection is a bit limited. Most of the staff seems to be new so don't expect much help from them. Was able to find most of what I needed but wasnt impressed with the dog tag selection so I ended up going to Petsmart which had lots more. Will continue to come here but only because it's close.
My dog looks really great. Groomers are awesome and kind. I somehow forgot to get a call when she was ready but they are a little understaffed. They're booked a month or more out because of that. Otherwise, awesome groomers and staff!
Very helpful staff thank you so much
I have visited Petco many times for all my pet needs. Great place to shop.
They are rude and mistreat the small animals like hamsters and guinea pigs. They don’t clean the cat cages where the cats stay. They disrespect customers. When it comes to adopting any of the cats they don’t send it in right away they take their time. They don’t give full details of animal history at all. I got a cat from them with the knowledge of it NOT being declawed. When I brought it home it WAS declawed.
Only place I can find frozen rats.
I bought some cat food my cat didn't like and they let me return it, with the receipt. No hassle!
Very nice new store. Nice and clean and smells good. No vet on duty when I was there. Full supply of pet needs. They have an adoption center.
It had an odor, but thats expected for a pet store. It was pretty clean. I used the dog pendant engraver and it was really cool!
Purchased a item online for in store pick up. I arrive and the cashier goes to the back and comes back and says we have that product but it is under a bunch of boxes so I got something similar and cancels my order and says they won't charge my card and the pending charge will fall off the following day. I get to the car and realize it is not something similar. I return the product and ask how long the return takes to process and I get the same answer. It had been 4 days and I am still showing the charges on my account and my bank says there is no pending reversed charges. I call the store and basically get a I'm sorry and have a great day. I paid twice for a product that I do not have. If the cashier would have spent the couple of minutes getting the product I originally ordered I would have been happy.I shop at petco often and I will not be returning.