I have been coming here for over 6 years.
I called on a Wed morning because my elderly dog was having some health issues and I wanted a vet to take a look to see what was happening.
I was told they were only doing surgeries that day and I could drop the dog off if I wanted but they had no openings. The receptionist had very poor customer service skills and no empathy.
I said I would see how the dog did that day and hung up.
The next morning he was having the same issues and I called to make an appointment only to here a message that they did not open until 11am.
I called Animal Medical Professionals in Ooltewah where I had taken my dog in the past.
I explained who I was and what was happening. They were empathetic and professional, telling me to come in as soon as possible. I was there in 30 minutes, greeted and taken to a room where we were seen, almost immediately, by a Dr. who, after checking the dog gave me some options of care. After a scan they discovered a tumor. I made the decision to put my dog to sleep. The Dr was so kind and caring. We scheduled the procedure for later in the day, giving me time to say good- bye.
I returned at the appointed time and was greeted by the staff, who were so kind.
The procedure was explained and they walked me through it.
I was given time to say my final good bye and he was put to sleep.
I say all this in hopes it will help Animal Care Center to re-evaluate their customer care service and people skills!