Very unfortunate experience on our second visit. We saw Kristen Caslowe in the office for a small lump on our dog's skin we were concerned about. She said we needed to do an excisional biopsy, and she wanted to use general anesthetic. When I asked Dr. Caslowe if she would do an aspiration first since it's less invasive and would give us a better indication of whether the mass was malignant (cancer) or benign (not cancer) she refused.
We went somewhere else for a second opinion by an experienced vet who offered an antibiotic cream in case it is simply an infected cyst, an aspiration for non-invasive diagnosis, or an excisional biopsy but with a local anesthetic as there is no need for general sedation. The second vet took the time to explain every option and possible outcome.
This experience makes me think that the staff at McCormick Vet Clinic is more concerned with monetary profit than the real needs and health of their patients. In addition, Dr. Caslowe insisted on an ear cleaning (even though I said I could do it at home) and charged me an extra $22 for it without informing me of that first.
Lastly, it was clear that Dr. Caslowe didn't review my dog's file before coming in the room. She noted the crepitus in our dog's knee, which indicates arthritis, and was very accusatory towards me about it. Had she read the file she would've seen that our dog is a rescue puppy who was abused by her previous owner and the arthritis is a result of that abuse.
I left McCormick feeling like I still didn't know what was wrong with the mass on our dog's skin - just that it was "concerning", and feeling like the worst pet parent ever.