Reviews of Hillsboro Animal Hospital (Veterinarian)

Mary Stockard

I have used Hillsboro Animal Hospital for more than 30 years. Dr. Steve Ladd has been the vet for all of our cats and dogs and most recently for our now deceased dog for 14 years. Dr. Ladd and all the staff have always cared for our beloved pets with professionalism and great kindness. Our pets could not have had better care.

Ana Pennel

Felt like a burden to the entire establishment. I have never felt like such an outsider because of my ethnicity until I went here.

Sarah Robson

I have been bringing my cats here ever since I moved to Nashville! The first time I arrived, one of my cats had puked all in her carrier and on herself (she hates being in cars).. I felt so horrible when I arrived because I didn’t have anything to clean her up with before I went inside. They sweetly took her from me and gave her a bath AND cleaned my carrier! They made me and my cat feel so much better. :D They have great employees with superb customer service, who also have a passion for what they do! 10/10 would recommend.

Cassie Goetzke

I would highly recommend Dr. Chad Given. I am entirely satisfied with his care for my two Netherland Dwarf rabbits, Blitz and Einstein. I am so happy that I chose him as their vet. I was a bit of a sensitive case since my cat, Tiger, had died after getting neutered by a different vet several years back. This other vet gave me no explanation and still demanded all the payment. This experience with this other vet was so horrible and I was left to deal with the trauma alone. Naturally, I was fearful when it came time to neuter my new pet rabbits. I did a week of research (phone calls and online reviews) to find a reliable, experienced vet (for “exotic pets”) that I could afford as well. When I talked to the receptionist at Hillsboro Animal Hospital about my past experience with Tiger, she offered to have Dr. Chad call me. So, Dr. Chad called me the next day and spent a half hour on the phone with me to answer all my questions. This helped me feel comfortable; so, I decided to make the appointment. On the day of the appointment, everything was handled so well. Dr. Chad was gentle and kind with my rabbits and took time to answer any questions I had. All of the staff was kind. I never felt rushed. The after-care information including giving meds was explained carefully to make sure that I would understand what to do on my own. I was just pleased with the whole experience. The procedure was a success as it has now been 2 weeks since, and Blitz and Einstein are binking about happily. In conclusion, I would highly recommend Dr. Chad Given along with the staff at Hillsboro Animal Hospital since they provided excellent care at a very affordable price.

Savannah Young

I stopped into Hillsboro animal hospital today because my dog had a worm in his stool and my original vet was not getting back to me. The staff at Hillsboro animal hospital were so helpful and got my puppy in right away to see the vet! They fully checked him and made sure that he was healthy and gave the proper medication. I will never take my puppy anywhere else!!

Christopher Jones

Great service. Great availability. The staff and the docs are spectacular. I would recommend to anyone.

Hailee Goode

Hillsboro Animal Hospital is, in a word, incredible. I was given a stray and I wasn't sure what I was getting into or even how old she was. They took my young kitten in and addressed all of my concerns immediately. The staff there is warm and inviting. They are extremely knowledgeable and treated my little Luci as if she were their own. The facility is immaculate and modern, stocked with free coffee and comfy furnishings. They even took me on a tour of their back office, pharmacy, surgery and kennel areas. All of which were pristine, filled with friendly smiles and skilled staff. The transparency there really sets them above any other veterinary service I've used. In short, I will never take my little ones anywhere else. How could you when you've already been to the best?

Candace Rivers

My dog has chronic eye ulcers and being new to nashville I wasnt sure where to take him. I called at 7am and they took. him at 9am and I was in and out of there in under an hour without breaking the bank...actually the prices were wildly reasonable, I was surprised when I checked out how little it was going to cost me. They took great care of my senior pet and offered up a ton of options and things to look into for boarding since he has specific needs around feeding time.

Sneakyowl

The staff at this place really love animals. They are professional and always on time. The Drs take their time with us and make sure we understand how best to care for our cat Dusty!

Bradley Gowder

ABSOLUTELY AMAZING!!! Called at 4:00pm on a Monday and they saw me 30 min later! (I was actually ten min late, but the very nice ladies at the desk didn't yell at me!) The entire visit was a five star experience. They had my info and I was in the room, getting the dog examined within ten min of walking in. 15 min after that, I was speaking to the Dr. about the issues with my dog. He got my pup feeling better without breaking my wallet. Totally pleased with the whole visit. Got my baby out of pain quickly and cheaply with the best customer service I've ever had at the vet! Will absolutely go back and recommend to friends!!!! THANK YOU DR. LADD!!!!!!!!

Market Survey

I chose to go to Hillsboro Animal Hospital for the first time a few weeks ago based on the reviews because I was really looking for a genuine vet that would be honest. I met with Dr. Chip Rogers and I could not have been anymore thrilled with my choice. I had a 12 year old dog that was struggling in her old age with some major issues and just needed to know what the right choice was for her future. Dr. Rogers laid all the options out for me and gave me his honest opinion and I couldn't be more thankful. Dr. Rogers was the sweetest this past week as my Maggie went to doggie heaven. I will hands down recommend this vet to anyone as I have seen about 5 over the last 2 years and never went back to any of those. If I ever get another pet, I will only take them to Hillsboro!

Emily Propst

My husband and I absolutely LOVE Hillsboro Animal Hospital. All of the staff are very nice and they always take great care of our dog. Everything is always explained in a calm and detailed way, they don't mind taking extra time to answer questions and they never make us feel pressured about getting certain products or procedures for our dog. I cannot say enough great things about them.

Kevin Michael

All the vets here are fantastic - our primary vet is Dr. Wall, and given how accident prone our pups are we've seen Dr. Given a lot as well. Pretty simple - I could not trust them more with our dogs.

Mackenzie Apel

I love this vet! I called in because my cat was acting very strange. When I arrived they already had vet techs ready for me to pass my cat off to find out he had 104 temp. They take emergencies very serious. Everyone is very friendly! Highly recommend this vet!

Emily Vogler

The staff was very sweet and worked very quickly and calmly with my 2 cats. Y'all learned a new customer!

Rachel Simon

I definitely recommend this place! They will take great care of your pup and listen to what you have you to say. And they took the time to explain things in detail.

Mayra LG

Horrible customer service. The front desk ladies always appear to be busy. They have poor attitude and they are not helpful. It appears to me that the recommendations of the doctors are based on the cost of the services. The lack of care is evident. If you can go somewhere else where you can find more caring people to work with please do it.

MM MM

The front desk staff has poor manners. The doctors will change plans or medications without any discussion and then all you get is an attitude. The one doctor (Chip Rogers) has a horrible bed side manner and acts like a know-it-all. I didn't want to believe it, but seems they want the pets to get worse so they have to be seen more often!!!! sadly, it seems all about the $$$. Don't waste your time or more importantly put your pet at risk here....

Jeanne Ray

I have loved this place for forty years and more than ten animals. They have maintained the standard of excellence based animal care I would demand. The doctors and staff are compassionate and knowledgeable. I can give them the highest praise. I do not know what I would do without them. Jeanne Ray

Lori Hart

Dr. Givens is hands down the best vet I’ve ever had. Being a petcare educator & owning many rescues, I’ve met a lot of vets. He takes his time with my exotics & listens to my concerns and truly cares. I love this vet & will always bring my exotics to them.

Jim Manson

Dr Chad Given and his staff have provided care for our Sophie and Madi for years. Sophie has had bilateral ACL repairs and 2 years later she runs around like a puppy (Sophie is 12 years old) !

suzanne williams

Dr. Chip Rogers is one of the best vets I have ever worked with for my pets. He is a very smart man but also very kind and compassionate.

Ellen D.

Simply the BEST. Dr. Steven Ladd and the staff at Hillsboro Animal Hospital have cared for our dogs for over 30 years. Dr. Ladd has HEART as well as skills. He is knowledgeable, trustworthy and kind. He LOVES animals and shows genuine concern for their well-being. He understands how important our pets are to us. He is a great communicator, taking the time to explain things in laymen's terms, and he's never rushed or condescending. Dr. Ladd fully explains medical treatment options and their costs. He shares our joy when our dogs are healthy, and grieves with us when it is time to let them go. The staff is always professional and welcoming. I've just not ever had a problem here.

Kristy Haley

All three of our labs use this office. We love our Doctor!! The problem and 2 stars come in when the bill came. We got our lab fixed and when I called to get prices I spoke with someone at the front desk. She stated that the highest it would be would be $350 and the lowest would be $275. I asked what made the difference? She stated that being microchipped and the blood work is $50. I asked why blood work needed to be done and she explained. I said ok well okay we will do the blood work so the higher price will be less than $350 because we are not getting her microchipped. Got to the Counter to pick My pup up and the price was $460ish dollars. The blood work was not $50 it was $131.00. I understand that because of the dogs weight that would make the price go up. But no it was something they do every time a pup gets fixed and that's blood work and the price is the same for each patient. Not happy that this code me almost $500 when it should have been closer to $350 like I was told (more than once during our phone call).

Caroline Terranova

Always the best. A little pricey but "you get what you pay for usually".

Susan

I miss taking my dogs here; they even put my late Roxie's picture on their wall!

Nikki Glassley

Chickpea had been a patient at Hillsboro for one day before she ate something she shouldn't and had a really scary reaction. We called before 8 on a Saturday morning and were immediately told to go ahead and bring her in; that they were booked, but they'd find time to examine her. It felt like Chickpea was a priority all day. She was given amazing care and home by the same afternoon. Dr. Given, her regular vet, and Dr. Bonavita, who fit her in during our emergency, were both amazing with my very anxious girl. Everyone we interacted with was amazing and I am so grateful for their outstanding care!

Laurie Bouchard

The staff are great and so caring for the animals and their owners. They are knowledgeable and so available to whatever comes their way. It is a pleasure to go in for a visit.

Penny Styles

As a new 'patient's' mum, I was very relieved to find everyone from Reception, the Technician to the Vet, very accommodating and caring. They took their time to explain and were very clear on the course of treatment, constantly asking if I had other concerns (than the reason for the visit). I wouldn't hesitate to recommend anyone to this Animal Hospital.

Chesney Spivey

I can't say enough nice things about Hillsboro animal hospital. I've seen a variety of vets here due to many unforeseen dewclaw problems and each of them has been so incredibly kind and caring. My greyhound has had surgery here twice and both times I felt very secure that he was in great hands.

Hunter Gast

We love Hillsboro Animal Hospital! We have quite the crew at our house and have always felt supported and respected by all staff-whether it's preventative care, simple need, or complex illness or injury. We appreciate everyone's kindness and patience with our reactive guy and always feel like our questions are answered and our opinions valued.

Emily Plushnick

My husband and I started bringing our little Muffin (cat) here based off of a co-worker's referral back in 2017. We couldn't be happier with the staff and how they treat our precious little baby. They always take the time to answer our questions and always show love to Muffin. From the staff at the front to the vet, they are top notch!

Daxon Edwards

I've been coming here for about a year for my cat since I moved into the area. They really take care of us well. Very nice folks. It's a busy place but has a large staff. Met with various doctors and all have been great. When my cat had an injury they called to check in on him later. Their system provides great and persistent reminders which helps me not forget annual appointments. If your animal had an emergency and they are open they can often fit you in without much of a long wait. Obviously that's not guaranteed but it was that way for me at the time. Thankful for them.