We have a cat with a broken jaw that requires 1) feeding him liquefied food through a nasal-gastric tube until his jaw heals and 2) using BOTH a small and medium sized cone-of-shame (the smaller fits his neck size, the medium extends further to prevent the cat from messing with his jaw sutures). When we had to leave town for a few nights, we wanted to board him with a vet because we believed that they would be familiar with proper tube-feeding procedures. Unfortunately when we picked him up, we discovered that his feeding tube was full of dried-up food (you are supposed to flush it with water after every feeding, something we explicitly discussed with them and wrote out in instructions). Additionally, the syringe used to pump food into the tube was not returned to us, so we cannot do anything at home to try to fix it. Finally, upon picking him up, his longer cone had been taken off, and we noticed that one of his sutures was completely undone, suggesting that this cone had been off for extended periods of time during boarding. All this only 3 nights later! We now have to take him back to our vet to fix put in a new feeding tube and redo the sutures, which unfortunately isn’t cheap!
We decided to give them 2 stars because they took us in last minute, and are open late on Tuesdays which was the night we needed to pick him up. Also, as far as we know they are fine vets under normal circumstances, but we cannot recommend them for boarding pets with difficult medical problems.