I have 2 dogs & 2 cats that have been going to Riverside vet for over 3 years. I also take my mother's dog there. I have never had a problem with anyone not answering the phone when I call to make an appointment. The receptionist, Lynn, has always been very nice & sympathetic to my animals needs because most have been problem visits. If I call at 9am, I usually get in that day or the next depending on the severity. Last year, my dogs were playing & one accidentally cut the lower lid of his eye. I called & was told to immediately bring him in. All was ok & visit was priced reasonably around $75. That included the exam, cornea abrasion test, eye antibiotic & a collar so he wouldn't itch or re-open the cut. Also was not charged for the follow up visit in 10 days. Hernia repair from being spayed too early from a shelter cost my mom $350? But that also included overnight stay, collar, antibiotics & pain meds for 10 days. I thought that was a little expensive but she was well taken care of & surgery was a success. My 19 y/o cat was seen immediately last week for weakness. Multiple labs drawn & visit cost $135 but had to return yesterday because he became worse. Fluids given IV, exam, medication given for pain/inflammation all cost $75. Unfortunately, I had to return but it was worth it! Dr. Cline was very concerned even tho my cat is 19. His Labs were great for his age but she had to send me for a consult in Pittsburgh because his tumor requires a specialist. I have always been received well there & have no complaints. I feel they are professional & trustworthy with my pets. They have to be up front with their policies, procedures & mostly cost of the visit. I have noticed that some people are irritated by this but it's the same way if you were a patient in the hospital or Dr. Office. Humans are lucky to have health insurance but the pet insurance can have high monthly premiums but most don't cover exams, dental cleanings ($300 & up), vaccination cost or wellness visits (I think). Just cover the big stuff like cancer, hip surgery & etc. Sometimes only at 80-90% with a limit capped at $10,000 depending on your pet insurance plan. Believe me, I have priced them. Wish they had a family plan instead of individual monthly premiums. With this said, I feel that Riverside Veterinary clinic is good & I will continue to go there. Plus they offer low cost vaccination clinics in the surrounding communities like on May 1, 2016 @ Rostraver Central firehall from 12-4pm. Rabies cost $12 & combo 5 in 1 vaccinations(not sure if that's what they give or the price but it's close) for dogs & cats are like $38 or something like that. I think Lyme & bordetella are additional. Hell of a lot cheaper then at the vet & there it's very popular so bring a chair. They also offer drive by service. You must fill out papers & pay 1st but they will come to your car & do it. Awesome when you have cats!