Reviews of Penfield Veterinary Hospital (Veterinarian)

Liz Dollinger

If I could give 10 stars I would. The staff is amazing, they are friendly and they actually LISTEN to the pet owners. We took our beloved dog here for 10 years until we made the tough decision to say goodbye. I can’t recommend it enough.

Debbie Demar

Extremely friendly and informative great customer service

J Stubbings

They are fantastic to my cat blueberry

Shari Studley

We are new clients - Took our puppy Maizey in to have her first shots and exam by Dr. Braaten. Very clean waiting room and exam rooms, staff is very pleasant and accommodating, short wait time. Dr Braaten was very good with our puppy, played with her, he allowed a full face and neck tongue bath...was very pleased that the tongue worked well :-) He handled her with care and patience. Answered all of our questions and offered in-site to social training classes. Very pleased with our visit and we are looking forward to future encounters. Thank you Penfield Veterinary Hospital for making Maizey's and our visit very pleasant!!

Elizabeth Bastian

Great place! Vet was very through! Bill was reasonable! Close to home!

Diana Degen Adams

I have been taking my cat, Java, to Dr Mueller for three years. She has been fantastic with Java and "me". I was new to sharing my home with Java and Dr Mueller provided great advice and insight. She is gentle, kind and very knowledgeable and although Java is shy, she loves her dr. I enjoy being welcomed by a warm, friendly staff and appointments are always on time! If you're looking for a dr for your pet(s), I would strongly encourage you to check out Penfield. You and your pets will love it!

Patty C-Y

Longtime customer, very pleased with their service

Diane N.

Always accomadating and warm. Vets spend a lot of time and have great bedside manner. Pets are safe here and staff very friendly. Set up a memorial to my dogs when they passed in a donation form to lo al shelter.

Kathleen Chiang

Prompt, courteous and knowledgeable service.

Margie Waldbillig

Thoughtful and caring staff. Excellent vets and staff. Good at giving information by phone.

Jennifer Macking

One of my favorite MVA hospitals. Amazing staff helpful compassionate. All doctors my pets have seen have been wonderful. One of my dogs was tragically attacked and they were great with me and him!

Eliza Barnes

Best veterinarians in Rochester!

Lois Cariola

Always friendly and courteous staff. Definitely show concern for animal being brought in.

Katherine Compton

Very professional and caring! Would highly recommend.

Amy Stanton

Patient, kind, fair pricing!

Robert Koschnick

Great place very friendly. Glad they renovated. Much needed.

Adam Uzelac

Everyone is so helpful and kind. Though my dog shivers in fear every time we visit, it's not from the staff. They do everything in their power to make her visit comfortable. That makes all the difference.

McKenzie Newman

The staff and doctors are always kind and helpful. It is a great environment- unlike many vets we have been to, they seem like they really care about our fur babies.

David Peet

Very good care for my animals. Never a long wait!

Cody Laraby

Dr. Ragone is the best! Our dog is a bit hyper and she is able to work with him and does so with a smile. Not something many others vets we have gone to are able to do. The staff there is always helpful in filling prescriptions over the phone. They always allow us to check out in the exam room and have even at times put us in a room that we can head right outside from so we don't have to deal with our dog getting too amped up by other animals. We really appreciate this place!

Ted Forsyth

We and our fur family love Dr. Mueller! Her bedside manner and care for our pets is amazing! She is the most compassionate Veternarian I have ever met. We wouldn't go anywhere else.

Lindsey Keck

I have always had a great experience at Penfield Veterinary Hospital. From the enthusiastic greeting my dog gets when we walk in the door to the fast service, I continue to be impressed. Just last week I called early evening for an emergency visit for my little guy, and despite not having any openings, the doctor got me right in. Our regular veterinarian Dr. Mueller is the perfect fit for our family and we continue to be very pleased with her care!

Shaun Wright

Very good

Brian Valder

Very friendly staff and the vet that saw our dog did a great job of diagnosing the problem and getting the right medication so Zoey got better and is 100% again thank you Penfield vet

Holly Stahl

Incompetent attention to prior pet history caused premature death of dog. Owners trust that vets and staff are concerned about the pets best interest. Maybe not! Take your treasured fur babies elsewhere.

Beth Giambrone

I take my dogs and cats here and Dr. Mueller is great. She explains everything and gives us options. She did my Goldens surgery and she is healing so well and even called to check up on her. I recommend them to everyone!

John Kelly

Our go-to place for our kids

Brian Swereda

Penfield Veterinary Hospital is wonderful. We have taken our pets there for years. Staff and doctors are polite, sincere, and knowledgeable. We love Dr. Mueller! I highly recommend this vet for anyone with pets.

Diane Wallman

They are wonderful. The front desk staff, techs and vets are all reliable, effective and have a real love of animals. I was only in the area for a brief time, and Dr. Mueller was excellent. The whole staff treated me and my dog with professionalism and care every visit. I can also say from having been to vets in 4 states now, that their waiting times and prices are highly competitive.

Bradford Gorea

We've been using Penfield Veterinary Hospital for our cats and are very pleased so far. The staff has been very courteous and welcoming, and I really appreciate that our pets' doctor takes the time to explain what they are doing and why. We really like the great service and atmosphere. Thank you for helping us keep our fuzzy friends healthy! Keep up the good work!

Cyndi Mauro

I really liked the staff there and Dr. Herrema was very nice. Me and my pup were very comfortable with all of them. The place is spotless too.

Rhiannon Gaborski

We have 3 pets and have been taking them exclusively to Penfield Veterinary Hospital for 8 years. Scheduling is convenient with evening and weekend appointments available and our animals have been well cared for by Dr. Mueller, Dr. Hawkins, and Dr. Herrema.

michael myers

Best place to take a pet there very great service

Just Me

If you value your hard-earned money, and do not want to be taken advantage of, then I highly suggest you NEVER step foot in PENFIELD VETERINARY HOSPITAL!! I went there today to have three puppies examined, vaccinated, and dewormed. Penfield Veterinary Association is part of Monroe Veterinary Association and they are the only VET that does this. They have now started charging almost $20 per puppy to administer dewormer!! Thats on top of the price you pay for the dewormer!! For three little puppies today..the dewormer was $9.54 and they charged me $56.40 for them to administer it to them!! Serioysly.. Put a little syringe and their mouth and push a plunger!! Are you freaking serious!! No other vet does this!! I have been to this vet office many times before with pups and was not charged this ridiculous fee! I am beyond livid and these vets are shady because they did not notify anyone of this! They are just about the money! This disgust me! I should have stayed away when two of their popular vets left about 2 years ago. Shame on you!

Kaeri Carroll

Outstanding practice, great docs and staff. We have five cats and one dog, and all have been going there since 2004 (it's 2015 now). The compassion and insight of the docs (and with six or seven pets at any given time, we've seen all four docs at one time or another) is exceptional. There's little turn-over in the staff, which speaks well of the practice as well. In terms of the staff quality, they're dolls, but they don't lack in professionalism. I'd be comfortable recommending Penfield Vet to anyone.

Kricket Leedy

Great staff! They helped me when I was in a pinch trying to get moved with my pups and they needed updated shots, managed to get me in last minute and get them taken care of.

Stephanie Williford

Dr. Mueller and Dr. Hawkins have been taking care of my animals for 8 years. My basset hound is 12 and has been through 3 surgeries with Dr. Mueller. Thank you for always being so kind to our family of pets. (we have 6!)

chef janet

Very nice people

Anna L

What a lovely place. Our animals have been seen by Dr Hawkins and Dr Mueller for over 10 years. Both are wonderful, caring, and answer all our questions. The vet techs are wonderful too. I still remember how kind and thoughtful the vet tech was when discharging my little cat from dental surgery. When our older cat had to be put down due to kidney failure, both doctors sent personalized sympathy cards - such a nice thing during our time of grieving. Recommend 10/10.

Megan Koch

The best staff ever!

A Jones

Have been going here for over 5 yrs when one of my two dogs had a case of diarrhea. I brought in a fecal sample as they requested and wanted to be sure my other dog wouldn't get sick so I asked the assis't a quick question. She went to the back to ask the vet who replied, if I want an answer I should bring the dog in. REALLY? After 5 yrs, 2 dogs and paying higher than normal fees, I have to make an appointment to get a answer on preventative care? No thank you. I'll take my dog where $$ aren't their driving motivation.

nathan nasello

Friendly and knowledgeable staff.

Anneliese Duncan

Everyone at Penfield Veterinary Hospital makes you and your 4-legged family member feel at home! We board our dachshund there and he's so loved and cared for. Our cats received veterinary care there, as well, and we wouldn't go anywhere else.

borra M

Updated facility. Good vets.

Matt Woodring

Love it here. Super friendly, great with the animals. They call a day ahead with appointment reminders.

Erin Tabone

We bring both our cat and our dog to Penfield. We primarily work with Dr. Hawkins, who my pets just love. However, the whole staff is wonderful. I cannot say enough about how they love my animals like their own. They have very flexible scheduling. The staff has a way of making us always feel like we are the most important clients at the practice no matter how busy they are during the day. We love Penfield Vet!

Kathleen Meyer

My experiences with PVH over the last 20 years has been nothing but positive. Very caring Dr.s, tech's, customer service reps. My pets have always enjoyed going to the vet rather than being fearful! I trust them with the care of our "kids" throughout their entire lives. Dr. Herrema is knowledgeable, loving and takes time to spend with us and our pet. Other Dr.s in the past did as well and we've never had a problem.

Cosmic Kassie Inflow

Been taking all my animals here for my whole life and my family also has been bring their animals here for longer! Great friendly staff!

Melissa Laffredo

Honestly it's overrated and over priced for not such quality service. If your animal is sick your going to spend over $300

Ross M

The staff here is awesome. From the front end staff, vet techs and doctors everyone is so caring and helpful. I have been here many times with Dr. Mueller, and each time I leave exceptionally happy. I will continue to bring all my animals here, they are the best around in my opinion.

christopher nicholas

Pup was calm and everyone was pleasant.

Kristin Cocquyt

The whole experience at Penfield Vet is very positive! From making the appointment, to your arrival, the care of the staff during the visit and the follow up. Dr. Mueller is knowledgeable and kind and quickly makes both my dog and me feel at ease in her care.

Norma Marullo

I have been going here for years. Absolutely loved it. In and out, helpful vets and staff, ahhhh was so happy. Now over the past year or so, there has been changing going on. It's still a very reliable vet to take your pet to, but when you have had something great and been spoiled, you tend to not agree with the changes. It's not like you have to go, if you and your friend are lucky, but once a year so as long as my dog is good it will be ok. If you walked in for your first time today, you will love the place, it's clean, fairly comfortable and has never been a long wait. If there is some feistiness in the waiting room, they usually have a room available that they will offer. The vets are great. So absolutely go. I have been to other vets with friends and walk out disgusted, this is not one of those places! Just remember to get your weight on the way in, or back out you go.