I am a relatively new client at Burl-Moor-Driben, but I just can't say enough good things about them. I had been going to another facility for close to 30 years but they recently sold the practice and I was very unsatisified with the new changes. Long story short, I had an emergency situation with one of my dogs, picked up the phone and started making calls. BMD was the only place that would take me right away even though they were booked. All the other vets I called couldn't take us for a few days....even though I explained the dire emergency. I am SO glad they all turned me away and I ended up at BMD. They literally saved my little dogs life. She was suffering from Kidney failure, dehydration, anemia (all because of Aspirin I thought was safe to give her for a "torn ligament" I was told she had by the other vets office that she, in fact, did not have - but that's another story). My little girl stayed overnight 2 nights and I cannot stress the incredible care and attention she was given. Dr. Carpenter and her staff are top notch. They are professional, yet compassionate. Dr. Carpenter was on it, like a dog on a bone. She was not going to give up and left no stone un-turned. All along she was completely straight forward with me and I knew where we stood at all times. I really can't articulate the medical attention, the knowledge, the care with which it was explained to me and lastly, but most importantly, the incredible love shown to my little girl. I was made to feel welcomed when I showed up crying for visits and even on Dr. Carpenter's day off she was on the phone with me first thing in the morning to update me on things. If anyone is concerned about changing to a new vet, please do NOT hesitate to go to BMD. I promise, your only regret will be that you didn't find them sooner.