I have a very dear friend. ..for 12+ years she has kept me warm on cold days or nights; protected me and my home; comforted me when I felt lonely or down....making me laugh with her games of tossing a toy in the air for me to catch or encourage her to chase it (all the while she thinks she is teaching me to catch or fetch); or with her heiney up and her front body down, she wiggles her tail and barks, encouraging me to "come play". She loves me and I love her, so when she one day yelped in pain and could barely walk I did what I could to help her. It was a weekend and the vet was closed. I was referred to the OSU Vet Hospital ER. Taking her there, she received top notch care and attention. The doctors and staff rate 5 stars. But here's the problem...I knew this was going to be costly. They gave me an estimate. My options were to try to help her or put her down. How could I give up on her when she's never given up on me? Shes laid by my side when my illnesses have overtaken me. She was just playing and running through the house days before. She wasn't ready for death and I wasn't ready to lose her. So I gave the go ahead to treat her. Prayer, laser treatment, medicines and her determination have made her free of the debilitating pain. She is back to playing hide and seek...back to running circuits in the house...back to teaching me catch and fetch. I'm so thankful I didnt give up on her. But the billing department of OSU Vet Hospital and School are not willing to let me make payments of what I can afford to pay each month. I have written letters to them explaining I am on Social Security and this is my only income. They want me to make monthly payments of $500..I asked about financial assistance. There is none, I was told, unless I'm a student. I would do anything for my puppy dog but school at 70yrs old is not an option for this lady with health issues. Now they are adding on additional monthly fees which cancel out the payments I do make. I've called and told them I'm doing the best I can. I'm not trying to get out of this. I just ask for their understanding and willingness to work with me and they aren't agreeable to that. They would rather send me to collections. So my rating is for the hospitals' business practices, not for the wonderful doctors who work to help our furry cherished friends.