(VERY SHADY BILLING/OVERCHARGING HERE)
When it comes to billing there is a highly suspicious amount of miscommunication between the staff. The front desk lady who seems to have a permanent scowl on her face, said one amount, and the Dr. Said something different. I have had credit here due to a past voucher that I was given, when I came back to use said credit I was told that I needed to pay out of pocket for the services rendered. Which is fine, but when I went to pay my bill the front desk person took my money before I had a chance to look at any reciept, and after reviewing the bill they took my money which was NOT in fact OWED, and also charged me for a medication some months back that I never picked up! It was extremely unprofessional, of the Dr. And employee to try and justify stealing my money. They both knew that they were wrong, just based on the previous reciepts and lack therefore OF, it shows clearly that they overcharged me and instead of refunding me rightfully they sat there annoyed that I was challenging them, and fabricated some frivolous story as to why they CANNOT give me my money back. She even went as far to say "this is usually more, I gave you a deal", which tells me there is a fair amount of bending and manipulation done here. If made right then Im happy to change my outlook on this place but that would entail a refund and an apology. I'd like to urge others, if you're reading this and care for your pet, you're much better off going somewhere else! Especially if you have a voucher, they treat you horrible here.
DO NOT GO HERE! EXTREMELY UNORGANIZED BILLING, AND DECEPTIVE, RUDE BEHAVIOUR.