We are new to Cassville and needed a quick treatment for our Chihuahua. We had not used any vets here yet, and took a chance that Dr. Herrin could take care of her. The treatment is something that takes less than 10 minutes and is usually performed by vet techs. Even groomers do it. We had her at the clinic at 8:00 am and no other clients were waiting. They had my husband fill out a bunch of paperwork and said they needed to get my dog’s records from her current vet. We’ve taken her to several vet clinics when we traveled to have this done, and that’s the 1st time we’ve heard that. Anyway, the ladies in the office were nice and explained that the doctor had surgery to perform, and we could bring her back at noon. The doctor was standing close by and saw my husband (a new client), but did not say a word to him. Later we got a call from the vet’s office saying the surgery was going to take longer and the records from the other vet weren’t in yet so we needed to reschedule for the following day. Well, what we needed done was not an emergency, but we weren’t impressed by the lack of interest from the vet so we decided to travel the hour needed to take her back to the vet that had been treating her.
Granted, our two dogs are near death, and he probably wouldn’t have made much money off these two, but we’ll get others when these are gone. We’ve probably spent $20,000 or more on our pets through the years so some other vet will probably have a potentially profitable client.