We had a rough experience with this provider. Our regular vet was closed on a Saturday morning due to a conference, and they referred us to this provider to care for our dog for urgent care services. We called prior to arriving and were informed that it would not be a problem for them to work us in the schedule. After waiting well beyond an hour, another client of our vet arrived at this location, and the receptionist inquired as to why our vet was not open. When she was informed that they were closed due to the conference, she stepped in the back to speak with someone. At this time, we heard another employee loudly ranting about our vet not informing them of the closure and stating that they should not have to see our animals because it was not yet 12 PM. She continued to tantrum loudly for several minutes. We continued waiting, despite being quite unsettled by the lack of professionalism and obvious desire of this person not to have to treat our dog. After over two hours of waiting, we were then told by the receptionist that Dilworth Hospital had urgent clients of their own and that these clients as well as scheduled clients would be seen ahead of our dog despite when they arrived at the clinic. She then stated that we would be better off being seen by another clinic and referred us to the Animal Care Center. While we understand the frustration of not being informed of the closure, we did not feel the public reaction was appropriate, nor do we feel our dog's treatment should have been delayed or denied (especially when we called ahead to make sure it would not be a problem for him to be seen). We certainly got the impression that going home on time was more important than making sure the animals received the treatment they needed-at least from what we couldn't help but overhear. I hope this is not regular practice by this provider, but we certainly will not return based upon our first impression.