We have boarded our two dogs here only a few times and after this most recent time, I will never bring them there again. My wife called on a Saturday an hour before closing to say she was on her way and may be five minutes late and asked if they would wait for her. She got there THREE minutes late to see the employee's car pulling out. Along with costing us another night's stay, it cost us the time to go out there twice. I was blown away that someone would treat a client like this. That is horrible business and lazy and selfish to boot! If a place cares more about their employees getting MINUTES of overtime than they do about meeting a client's needs along with helping animals get home as soon as they can, I can't trust them with my dogs.
Along with this awful experience, one of the first times we brought them here, my husky came back with a sizable gash on his muzzle. We thought it wasn't too bad so it's not a huge deal, just played a little rough with another dog. BUT after getting him back this most recent time, we saw some dirt on his snout and lips. After seeing how his demeanor has been abnormal since getting home, I took a closer look and tried to clean what I thought was dirt off his face only to see that it was dry blood on his snout and his lips were raw. Clearly evidence of more unattended foul play with another dog. He keeps licking his mouth and pawing at his nose and wincing when I touch his face. It kills me to see him this way!
I am so beyond done with this place! The blatant lack of care for costumers, and the multiple instances with getting back an injured dog is what has caused me to write this review! I encourage anyone that has made it this far in the review to consider taking your animal to a hospital that cares, one that will keep your animals safe and cares about making their client's and clients' animals happy.