My vet recommended that I board my puppy at All Creatures Animal Care Center in Madison for the weekend while I was out of town. This was my first mistake. During the time my puppy was boarded at All Creatures, she hurt/cut her front paws and developed a bacterial infection (most likely because she was left in her own feces). I noticed when I picked her up that she was limping. I washed her paws since they were clearly hurt and smelled like dog urine/poop. I contacted All Creatures as soon as they opened and sent them pictures of her front paws. They said they had to see her again in order to recommend treatment. I also contacted my vet at Gluckstadt Animal Hospital. He made a few suggestions of things I could do at home to give her some comfort and help her paws. My vet thought from the pictures that they were infected and suggested that I either bring her to him or take her back to All Creatures since she was injured under their care. In an effort to let All Creatures "make things right," I took her back to their clinic. I told them that I did not think I should have to pay for this since it happened under their care and that I wanted to give them the opportunity to do the right thing and help my puppy. The technician weighed my dog and told me she was going to take her temperature and she would be right back. She did not return for at least 15-20 minutes. When the tech came back in the room, I asked what they had done and she told me the doctor would be in to tell me. The vet came in with several prescriptions and told me she had run a test and the paws were infected and it was a bacterial infection. I thought they were going to take her temperature. No one ever told me that a test would be run nor discussed with me treatment options. They escorted me out and then asked me for $104. I told them that I shouldn't have to pay because this happened under their care. They said they wouldn't charge me for the visit but that I had to pay for the medicine which was $104. They never offered to refund my boarding fee. I am furious with the lack of professionalism and the fact that I was robbed. The pediatrician doesn't take your child out of the room and run test without asking nor do they hand you a ton of medicine without discussing treatment options. The vet's lack of communication was very unprofessional. No test should have been run on my animal without first discussing it with me. Further, medication should not have been prescribed without discussing it with me. I highly recommend that you consider using another clinic to board and/or treat your animal based on my experience.