I gave this vet's office a second chance after my first time was not the greatest...
The first go around I was told my dog needed some shampoo in addition to the meds. I told them I could afford the meds that were a must have at the time of the visit but was going to need to come back for any of the meds that could wait along with the shampoo. They said they understood and that was okay, I could do that. I was checking out and paying when they told me my total and advised me that EVERYTHING was filled and EVERYTHING needed to be paid for that day. I reexplained everything and they started to get attitudes with me and question my ability to take care of my dog. Finally they agreed I could make a payment that Friday and I did.
The second go around was good until I needed to rehome my dogs. I called to ask what their procedure was for that. They informed me there was no paperwork needing to be filled out but if I request they call me when someone else was re registering my dog under a different name, they could give me a courtesy call to make sure that was the correct person and I gave my permission to allow it. All my dogs are microchipped to my name so when they came in to be seen. they would know it was my dog. I had a friend watching one of my dogs and they did not get her treatment in time and it caused her to become ill and she passed away without my knowledge. The vet never called to inform me that my dog was being seen, nor did they call to ask if I gave my permission for her to be put down. When I called to question this, they just said she was in bad shape and needed it. I said I get that and I didn't want her suffering if that was truly the case, but I still should have been called. I also verified that the rest of my dogs were still in my name and they told me no, the other dog that was in the same foster home had been switched to another name WITHOUT MY PERMISSION!!
I asked if they scan dogs that come in with new owners for microchips or lost dogs. The lady on the phone said yes. I asked why they didn't scan my other dog knowing that he had been seen there before? She didn't have an answer. I asked if this case was an different from a lost pet that someone brings in claiming they found them and haven't found the owners? They would scan the dog and then contact or at least try to contact the person on the microchip correct? She said yes. I said then it should have been no different with my dog. And my other dog should have NEVER been put down without my permission.
I pray and no one in the area loses their pets, because if they are brought to this vet, I'm sure they won't let you know and I'm sure they won't take the time to scan your dog for a microchip.
I would NEVER recommend this vet's office to anyone!