Surprisingly disappointing experience after attempting to make a switch to SAH. Staff were friendly and accommodating with making a same day appointment and obtaining records from my dogs former vet in preparation for my visit, but that's where it ended. I arrived 10 minutes early as requested to complete paperwork. I was called into a room shortly after and approached by...A tech? The doctor? No introduction, asked many questions, typed more than talked to me, and replied a little too quickly with no eye contact, "ya...ya...yup." A little rough with my dog who cried from her ministrations to get a sample from her ear. Proceeded to quote me costs that were considerably higher than my former vet. Left the room to "get the doctor", (so I guess she was a tech after all) and that's when I waited...20, 25, 30...31...32 minutes. That's it. Went to the desk and said I'm leaving. Never in the 8 years of pet ownership have I waited that long. I reentered the "empty" waiting room and offered to pay for the ear sample taken, but nothing else. The office manager offered an apology, which wasn't her fault. Offered a complimentary physical at a later date and said they were running behind. I turned and looked at the empty waiting room, which she then noticed, and made a different excuse for the doctors absence. They pardoned my visit without a charge at that point which was kind.
The only credit I can give this establishment is for its cleanliness and friendly service by the receptionists and business manager. Shame on the Vet...they lost my business of 3 dogs and any referrals made to friends and family. Sorry but I cannot recommend this establishment.