EDIT: I was contacted shortly after my review with an express apology for the mix-up with the mistaken reminder mail. They said it was a problem that came up with some administration changes, I think, and they have fixed it. They have expressed their wish to be better with email/communications and I appreciate them reaching out to me. I know he was an old dog, but it still hurts to dwell on, so I didn't update my review until now. [/EDIT]
The vets themselves are very good. Especially Dr. Mike, but they were all kind, patient with questions, and they took good care with my boy when he was in his last days. I think I've met all the vets there by now.
However, whoever is responsible for the clinic's emails does a poor job. During the couple weeks when my dog was very sick, my emails were never replied to except the first one at all. After spending over a thousand dollars within the week on care there, a reply to a few email questions would have been appreciated, but I guess you can't charge for an email reply. I guess I'm a bit bitter about it. They also sent a condolence card for my dog after he passed, but a few weeks later we got a letter from them saying his rabies renewal should be soon. Please take pets off those kinds of mailing lists after you know they've passed.
I've been a client for the clinic for some years for a couple pets, including rodents. The care and advice is good so I can't call it a bad choice for a pet. Call, don't email, if you'd like answers to any questions however.