Reviews of Lake Shore Pet Hospital (Veterinarian)

GARY SIMMONT

It would be hard to find another Veterinarian practice as good as Lake Shore Pet Hospital.Dr Ashley has always taken whatever time was needed to treat my dogs thoroughly , and he also has a talent for explaining the what, why, and how much any treatment may cost-in a way any laymen can understand. With four German Shepherds, one who was in kidney failure, I have spent a fair amount of time at Lake Shore Pet Hospital. I have always been treated with kindness & respect by everyone there.Most of all, I trust Dr. Ashley. Never have I felt that I was overcharged, or that unnecessary treatment was added to increase the price-unlike other Vets that I have used. My dogs are my family, & I am very happy taking them to such a great practice. Gary Simmont

L P

I switched to this office after seeing how great they were with taking care of my brother's dog in an emergency. Such a wonderful staff who show that they truly care for your pet, as opposed to just your payment.

William Norman

I have two new kittens and signed up both of them up with their basic wellness plan. It's a great deal, especially if you're trying to be a responsible pet owner. Staff is awesome from the techs to the vets. They're great with my cats, they answer all your questions/concerns, get you in and out smoothly as they can, and it's conveniently located with convenient hours. After each appointment they call the next day to make sure the cats are ok. Thank you!

Kimmy Saunders

Today was my first visit at LSPH and I’m so glad I decided to follow through with the referral I was given. I brought King, my new 7 week old puppy there for his first check up and vaccinations. Everyone was so accommodating from the moment I walked in! I liked that their vet room had a couch in it, because it feel more like a home than a scary vet office. Small details like that make such a big difference. The receptionists were all welcoming , Katie the vet tech was quick and super nice and the veterinarian I saw, Cheryl Stiehl was really down to earth and very knowledgeable. I have definitely found my new vet and I’ll be switching my other dog Luna from Banfield to Lake Shore! Thank you guys for a wonderful visit!

Fran Hulcher

I recently transitioned my dog and cat to Lake Shore Animal Hospital from another local vet hospital. I am very pleased with the care Dr. Ashley and his staff have provided. The wait time is very short, the hours are extremely convenient and the wellness plan is an outstanding value. I am very glad I made the switch and wish I had made it sooner!

mark tuttle

Thank you so much for helping me 10 great years with my beautiful golden retriever I am so sad lost and confused Rip Harley see you in next life will never forget about you I love you so much god be with you #1 PET HOSPITAL IN MARYLAND LAKE SHORE GREAT STAFF AND THE BEST DOCTORS IN MARYLAND RIP HARLEY THANK YOU FOR THE GREAT LOVE YOU GAVE US YOU WILL NEVER BE FORGOTTEN

Nancy Ayles

Went as an emergency, they were wonderful.

Darlene Pearce

They care about your fur babies and I never have trouble getting an appointment! Their hours are great for working people!

Luis Cruz

These guys go above and beyond to take care of pets and also the owners :) Transferring my dogs over here from our previous vet was the best decision. They have wonderful and affordable wellness plans and Dr. Ashley and his staff are amazing. Highly recommended.

C D

Can't say enough kind things about the staff here. We have worked with all of the doctors and they're all amazing. My one dog used to get very scared going to our old vet. I found this place and decided to give it a try. He shows very little anxiety when we are there, it's just incredible how his attitude changed. They're all great with him and it's way easier for us knowing he's going to have a good experience. We recently had to put our other dog down, and it was a heartbreaking thing to do. Everyone was very supportive and kind to us that day. It's not an experience you want to say was a good one, but they really were there for us and I can't thank them enough for being the kind big-hearted people that they are. It really shows. If it wasn't clear before that day, it certainly is clear now. I can't imagine having a better team of people helping us looking after our pets. Thank you all for all that you do :)

KATIE H

We have been coming here for over a year. We adopted our dog and brought him in to Lake Shore Pet Hospital for his initial evaluation, vaccinations, and started a wellness plan. We have seen all the vets and techs here, and they are all so caring and always explain all treatments so you understand and feel confident in your dogs wellness plan. I am so glad we found them, and also that we started the wellness plan. Even if you just use it for vaccines, it pays for itself, but in the unfortunate event that you need more visits, it saves you money every time you walk in the door. I should add that making appointments are very easy. I never have to wait, and I know they will take you immediately if needed, like today when our dog ate shoelaces. I called them up and they explained the medical concerns with letting him pass it, gave me advice and options, and so I asked if I could come in now, and they were able to take him as soon as I brought him in to induce vomiting. He threw the laces up, and the vet told me what to look out for in the next day in case we missed anything. So thankful that I had a place to go with confidence.

Lin P

Very nice, caring staff and doctors.

Kathy Thompson

I recently got a Jack Russell puppy and I took her to Lake Shore. Dr Anderson and Ashley took care of Dottie like she was their baby. They answered all my questions especially since I haven't had a puppy in over 10 yrs. I would recommend them to everyone. The Wellness Program is a great deal.

Allison Fix

The team at Lake Shore Pet Hospital is compassionate and caring and my dog loves them for it. Dr. Ashley is a skilled and knowledgeable vet and takes time to not only get to know me and my pet, but also educates me as he's providing treatment. The little touches that Lake Shore provides (the soothing environment, comfortable exam rooms and online pharmacy) make this practice stand out. The personal service they provide make my dog comfortable at the vet's office--something I never imagined was possible. They're even open on Sunday's, which is very helpful. As a longtime client (10+ years) I highly recommend Dr. Ashley and his practice.

Donna Herring

We absolutely love Lake Shore Per Hospital. When our lab was 6 minths old he had a few white bumps on his tongue and PetSmart told us it could be cancer and to get a biopsy. We chose to leave because that sounded ridiculous (and it was, he was fine). We tried another practice in the area but didn’t love our experience so we were on the lookout again. Lake Shore was an amazing find. Somehow they’re always able to get us in timely manner but still provide a personal experience. The facility itself is beautiful and clean and we have received excellent care here. Our dog loves both the doctors and they show him a ton of affection during the appointments. They also explain everything in layman terms to tell you exactly what they’re doing, without being condescending. We have had many wonderful experiences here and highly recommend them to anyone in the area looking for a quality vet.

Rhonda Garrison

Our two shihtzus, just now a year old, have been seeing Dr. Ashley at Lake Shore Pet Hospital.We use care plans for both pups - it is a great value! The entire staff is a pleasure to interact with and truly seem to care about the well being of your pets.

Christina Luce

They are great. They have a wonderful staff and an affordable, worthwhile, wellness plan.

Wendy Kowal

Receptionists are always caring and kind on the phone, not to mention helpful! Love Dr. Stiehl and so do my pets. Dr. Stiehl is very thorough yet conscious of costs which is much appreciated.

Sig

Made an appointment through the website and was contacted within the hour to confirm. I was able to get in on short notice to get a second opinion on my cat. Staff was friendly and professional. I was taken back minutes after showing up. Dr. Ashley explained everything, did a great job making sure I understood what he thought was going on, and the proceedures they were going to do to confirm or rule out issues. Highly recommend

Unknown Unknown

Veterinarians are great, receptionists always have an attitude on the phone.

Jim Snodgrass

Doctor Ashley and his staff went above and beyond with helping provide care for our family's cat. He has very realistic suggestions and tips and helps keep costs to a minimum. Doc even followed up the reason for the services with a call two days later just to check in to see how 'Bella' was responding to the treatment. We recommend Lake Shore and Doc Ashley to anyone with pets. Thank you again, Doc!

Michael Tapp

Dr. Ashley and the entire staff are simply the BEST. Thanks for taking care of Bubba!

Nancy Ashley

My pets all love Dr Ashley and his staff at Lake Shore Pet Hospital! Dr Ashley takes time to answer my questions and advise me with preventative measures to avoid serious health issues as they age. Each visit, I learn how to provide my pets with the best possible care, and am grateful for the 14 years I've shared with my dog (Daisy) and 10 years with my two kitties (Clancy & Cleo) as a direct result of that care.

Matthew Likens

Think this is one of the worst places to take your pet. If you have a emergency they always say they don't have any appointments maybe in a few days even with their pet plan. My mother tried using them and had nothing but issues getting a appointment or a emergency visit. While she was in there they turned a emergency away and told them to go across the street or go to Annopolis. She also heard them on the phone deny a emergency. She cancelled her plan and found a new office. The only upside to the place it was open on Saturdays but u feel they are all about the Money!!! After her issues I took my new puppy across the street to Calvert Vet and that place is awesome with the animals and my pet insurance worked out great there.

Jessica Miller

Lake Shore Animal hospital is a great place and I'm happy to have Dr.Ashley and his staff there. The waiting rooms are always clean and smell great. They have a small water bowl for any pup who may need to wet their whistle. :) The reception staff greets you quickly and there is a dry erase board that welcomes that day's appointments with the pets name. Cute touch. The exam rooms are beautiful and comfortable. The aesthetic, which includes cool tones within the flooring and the decor, makes your visit relaxing. The cat room has toys so the cats can free roam and explore (which mine love!!) On each of my visits, the rooms have been hair-free and odor-free. You can tell they make great efforts to clean and maintain the room. The wait times are short. Despite it being a smaller practice, they are able to accommodate appointments and emergencies with no problem. It is a courtesy that is not extended at every clinic.They are open 7 days a week, so having flexible hours is very appreciated. The staff is kind, caring, and very intelligent. They explain everything as the appointment goes along and the doctors are very good about going over bloodwork results and really making sure you know what the values are, what possible concerns there may be, and how we can go forward to fix them. They are so loving with our furbabies. My favorite part of Lake Shore Animal Hospital? They have Pet Wellness Plans!!!! Over the last 3 weeks alone, with having 3 separate appointments for 3 pets (2 medical issues, and 1 routine vaccines), I have literally saved over $1000 by having the wellness plan. I have 2 dogs and 4 cats so anyway to save some $$$ is a dream come true! Thanks from the Buss family!

Trevor Ashley

I am very humbled by the amazing amount of support and enthusiasm we have received from the people of Pasadena. To have the opportunity to open my own practice and to serve the pets and their families in the community I live in is a dream come true. I am extremely proud of my new hospital team as we have gotten to know each other and have worked together to try to provide the best possible care to our patients and service to our clients right from the start. We look forward to meeting you and your pets soon!

Michael Martin

We met Dr. Ashley ~13 years ago when he saved Marley with a complicated diagnosis and extraordinary management of his and Riley's health. Marley exceeded everyone's expectations and stayed with us for nearly 15 years and Riley for 16. Now Joey & Zoey visit Dr. A. whenever we can, we truly enjoy our visits... This is the 3rd time we have followed him to a new practice. I couldn't imagine taking our pets to any other DVM!

Sumner Keith

I will start with the positive. My dog received quality services by a caring staff. My issue is with the management of the practice. I recently had to make some financial decisions for my dogs healthcare due to a change in Lake Shore's financial policy. I usually use Care Credit to pay for the wellness plan and any other services, to make it more affordable with promotional financing. Recently they have stopped accepting care credit for the wellness plan due to what it costs the practice between the fees they pay to the wellness plan administrators and to Care Credit (not sure why they couldn't have their own wellness plan) . My dog needs to be neutered, my puppy plan had expired before I was able to get it done. I was informed that if it wasn't done in the time frame then it was lost and there is nothing they could do. Accepting personal responsibility I understood that, even though I do feel they should have worked something out with me just to provide good customer care and service. I discussed at some length with the staff how much I would have to pay for the neuter out of pocket so that I could see if it would make sense to pay for this service and then decide how I would pay for the wellness plan(since they no longer let you pay with Care Credit) I specifically asked how much it would cost. I was told $200-300, and that I would have to pay for pain medication and the collar separately. It was obvious that I was trying to be sure of the cost to evaluate the options. I decided to schedule and pay out of pocket and wait till my pet was due for the next vaccinations to reassess the wellness plan. I was called a day before the appointment and given a cost that was twice the amount I was told by multiple people in the office. I explained the situation and my frustration with the whole process. Accountability was lacking on the end of the staff, knowing I was upset they never tried to reach out and make it right. I ended up cancelling the appointment.

Dave West

Great friendly staff

Toni Lynn Iachetta

All of the staff were very nice and knowledgeable. It's a very clean environment. Efficient service.

MEG FINK

Dr. Ashley and his staff have created a warm, inviting experience for me and my two dogs. Dr. Ashley works hard to keep things affordable, and takes the time to be sure you understand each step of care. Attention to detail and loving care are what keep our family coming back. Romeo and Lilly love going to see everyone there!

Shannon Greb

I just wanted to thank you all for being such an amazing Vet Office. Every time I have been there you have all been so kind, personable, and I can tell you all really care about our animals and their humans. As someone who has transported dogs to several offices through AA County, my experience with your office has definitely been the most comfortable, informative, and caring. It’s not just one specific person there, you just feel welcomed and cared for as soon as you walk in by the front desk staff, the techs, and the Veterinarians. Thank you for all that you do for all of the Furrbabies in your care. They are lucky to have you, and I am thankful to have found you.

Lauren Parmer

Always a pleasant experience here. easy to get a quick and convenient appointment. They treat my pet like their own. Reasonable prices. Great service.

brooke jolin

i wish i didn't have to give even 1 star . they killed my baby girl ( just turned one ) for the money . they didnt care abt what happened to her they wanted the money just a heads up to y'all

Amy Maurer

Dr. Ashley is incredibly knowledgeable, a fantastic doctor who loves all creatures big and small. His wellness plans make it incredibly affordable to provide the recommended care for your furry family member.

Brian Geiger

Took my dog there on a Sunday without an appointment. The Vet on duty cut his lunch short so we wouldnt be waiting. Thanks again! GoGo and pups are doing great!

Dani Benita

We had a wonderful experience here today and will ABSOLUTELY be returning in the future AND recommending to all of our friends and family. From the friendly, welcoming front desk staff to the attentive, caring and knowledgeable medical staff...we had the best experience and I felt confident that my sweet Labrador was being given the best care possible. They offer wellness plans that make veterinary care affordable and easy. LOVE THIS PLACE. CAN'T SAY IT ENOUGH!!! :)

Chandler Oboyle

They hangup on you when they put you on hold , then have an attitude

Martin Del Prince

Great care!

Christopher Buser

Dr. Ashley and his team of caring professionals have been wonderful to our dog and our family. The new clinic is so well thought out and comfortable. Thank you for taking such good care of our Sally dog.

Jesse Orem

Best vet in Pasadena and reasonably priced for dogs!

Terry Dowell

On 12/21/2018 I noticed a bloody bulb hanging from my Pomeranian during her bath around noon. I contacted Lake Shore (her vet) to see if she could be seen and she could not be seen until 6:30 pm. Which was okay with us, however during her visit both vets on duty misdiagnosed her problem and charged $50.00 for this diagnosis by Lake Shore. Then I was told by both vets on duty that her bladder was protruding from her vagina and would probably need emergency surgery. I was advised to get her to the AAVEC for confirmation ASAP. So I did. Once at AAVEC we were seen immediately by the vet on duty. To my surprise (and $180.00 more) she was diagnosed with a vaginal polyp and this was not an emergency. I am so disappointed with Lake Shore, especially since I researched and read all of the wonderful reviews when I chose this facility....sadly she will not be returning to Lake Shore. Please be aware when you chose your vet that sometimes they are not always what you read or what your expectations are for your loved one. Terry Dowell (Shasha)

Miranda Musser

I have had animals my entire life and this is by far, the best vet's office I have ever used. Dr. Ashley always makes himself available for last minute appointments and never leaves you waiting in the exam room forever. His staff is always friendly! The wellness plans are also amazing. It not only saves me money on Sam's expenses but it also helps keep me on track to make sure I get him all of his preventative care, teeth cleanings, etc.

Nancy LeMay

This practice clearly goes the extra mile to take the best care possible of their patients. I brought one of my cats in for a minor maintenance procedure in between annual exams at my regular vet and I was very impressed. They paid attention to small details to reduce anxiety in their feline patients. My cats usually go to a cat only practice, but he seemed completely at ease during his visit. The doctor was friendly, professional, and very knowledgeable. I will continue to bring my cats here as needed and will consider transferring all of them for their future care.