Reviews of Shelby Street Animal Clinic (Veterinarian)

Kiki Dee

We take all our animals to Shelby Street. Dr. Borst and Dr. Wilson have always been kind and helpful. The office staff and assistants are super friendly and manage high volume moments well. I recommend this office to all my neighbors.

bev Gillen

I've been taking my very much loved pets here for 40 years always a good experience the girls are super sweet and Dr Borgst is great with our animals have recommended this place for years

Sarah myers

Boyd loves his vets office! They always dote on him when he's there and he just loves it. They are fairly priced, and never suggest doing unnecessary and/or costly procedures with your pet. Thank you Shelby Street!

Penni Renae

They take good care of my babies. I love my cats!

Nathaniel Asbury

This is one very professional place of business they will help you with any questions or concerns you may have about your pet care I wish I could help there more. Great customer service

Elizabeth Neal

Highly recommend!! My grandparents have always brought their pets here and now I do! Great care from the staff!! Always friendly and helpful!!

Sarah Myers

We love our vet!

laurie monaghan

They nice

Amanda Burdine

I called this place 3 times and asked how much it would be to euthanize my cat I called at different times to see if it felt right I was struggling with having to put my cat down she was 19 it was time but I was so sad, I prefer to do emotional things on my own so by myself I walked into the clinic hoping I was at the wrong one so I would take that as a sigh she wasn’t ready but it was the right place the lady at the front knew immediately who I was she greeted me with a tissue the entire staff was very nice and kind hearted . they euthanized my cat baby with such kindness and respect. She was in my life since I was 5 I was glad that they treated her like she was in theirs for that long . After I took her home and buried her , a few days later I get a card in the mail the vet send me a card of condolences with each nurse and doctors own note personally wrote for me . I’m sad I lost my cat but I’m glad I did it there at Shelby Street Animal Clinic

Scott Mitchell

Very nice people!!

Krissy Freyja

I've taken 2 of my 3 kitties here for check ups. One had the flu and the other really bad ear mites. The treatment received was top notch and they both have recovered very well. My 1st visit was with Dr. Borst and the 2nd was Dr. Wilson. Both were very knowledgeable and treated my kitties with the utmost care.

mushroom man

I think the doctor's there just guess what might be wrong! Hundreds of dollars later still guessing!

Jeff Hardesty

Wubba lubba dub dub

Adam F.

Friendly and trusting staff

Donald Webb

One of the best Vets you can find. Very reasonable on price and fantastic customer service. If your looking for a vet give them a try. Great folks.

William Atwood

Always helpful to getting in promptly, friendly, clean and better pricing than alot of places. Will always go there if I can get in.

Danielle

Very lovely staff at the front desk and very nice vet, Glad to find a good vet for my baby's

Marcus Fehman

Dr. Borst is the best! Great vet and better yet, great person. Very economical for great care.

Jaime Allison

They were professional, helpful and exhibited true concern for the animals in their care. They gave a follow up call to check on the furry family and I appreciated that.

Hi I'm Dad

Everyone there is so nice and it really feels like a homey place. The love for animals is so amazing and just what I hoped it would be.

Gene Parsley Becky Parsley

Had some surgery performed on our dog and they were great. They were reasonable on their price too. Thanks for caring enough to call and check up on her after we took her home.

Adam Welsh

Fantastic vet!

Brooksie Cherry

Wonderful

Ashley Derloshon

BEST VET AROUND! Super Honest and knowledgeable. That's a hard combo to find nowadays with the vets. JS

Joy Steeb

Always good

Mary Tepp

Short wait. Dr and staff answered all my questions and you could tell they genuinely cared about the animals they treat.

Charles Foster

they care

sara caitlin

this place is heaven sent from above i brought my golden retriever in yesterday and turns out for two years she has been misdiagnosed with bone cancer in her back leg turns out it isn’t it’s either a infection or tumor they gave me medicines and my dog is feeling amazing this morning putting down her bad leg which she hasn’t done in months I am so thankful for this place would recommend to anybody !!!

Black Mamba

I took my Fiona in for spaying, was very scared of having someone cut into the little thing at first. They really took care of her, I can tell. The surgery went well, no complications at all. They even did a follow up on her without any extra charge. They even called the day after the surgery to make sure she was doing fine. I had researched a few other vets in the area before deciding on them. They definitely charge less than the others. And they had the best ratings too (now I know why!) I would highly recommend them to everyone.

Pat Dorsett

My long time vet retired in March of 2017. I decided to try Shelby Street Animal Clinic as it had a 4+ star rating online. Here is but a summary of my experiences: 1. Reasonable prices 2. Dr. Wilson seems kind 3. Both Dr. Wilson and Dr. Borst are slow to make referrals to specialists when needed and this may have been a critical error for my dog. I asked for a scan of my dog to look for cancer after she had been sickly for a month or so and neither of them wanted to do it; they misdiagnosed her and when a scan was finally done more than two months after my first request for it, she was found to have advanced cancer. How contained might her cancer have been if caught two months sooner when I first asked for a scan? 4. The front office is chaotic during busy times and makes errors even during slow times. Twice my dog’s medicine was labeled with the wrong dosing information and I had to go back and question Julie the receptionist who admitted her error and fixed the dosing labels. 5. Another error came up with my dog’s pain medicine. I was told to give 0.1ml by mouth (the staff prefilled the syringes). However, some syringes had only 0.05ml in them so I asked why some had only half what I was told to give. They said either 0.05ml or 0.1 ml was within the therapeutic dosing range but they would make sure going forward the syringes all had 0.1 ml in them. The next refill, they gave me syringes filled with 0.125 ml…and no reason for the increase in dose. I would think getting a medication dose correct might be important (especially for pain medication) and also, was I paying for 0.05ml or 0.1 ml when some syringes had only 0.05ml? Why after I complained did they increase the amount in the syringe over the maximum I was told to give without saying a word? 6. When Dr. Wilson is away, the clinic does not hire a “relief” vet to help provide coverage/see clients nor will Dr. Borst come in 5 minutes early or stay 5 minutes late to accommodate a sick pet when he is the only vet working. That is to the detriment of the patient and sends a message that Dr. Borst has lost whatever passion or commitment he may once have had to this profession. He should retire if the best he can do is the bare minimum. 7. Things were “OK” until my dog became chronically ill (later diagnosed with cancer) and needed frequent care. The staff seemed annoyed by our visits; I had to really push to get her seen and when I called on 6/1/18 because she stopped eating, Julie the receptionist told me Dr. Wilson was too busy and was out the entire next week. She said she talked to him and he said just to give my dog pain medicine and anti-nausea pills. When I called again on 6/6/18 because she was still not eating, Julie said Dr. Borst was too busy and I should go elsewhere and I said if that is what you want then you should have just told me to go elsewhere from the start. Julie then back tracked and said that isn’t what she meant and she would work my dog in even though Dr. Borst wouldn’t be happy about it. My dog only saw the vet tech for fluids and a shot for nausea that morning. 8. Later in the day on 6/6/18, I had to take my dog to the emergency clinic and again on 6/9/18 I had to take her to the emergency clinic. The emergency clinic sent records of these two visits to Shelby Street Animal Clinic and nobody has called me to acknowledge these visits. 9. The staff complains and gossips about customers, and talks on personal calls at the front desk rather than paying attention to their jobs. My dog deserved better. I am sure if you are reading this, yours does too.

Debbie Watson

The ladies were very helpful. The Dr was very kind, and answered my questions and fears. Very clean and easy to find. I am leaving the area, but would recommend them as a very good place to go.

Mark Weilhammer

Its a great place to take your pets on the south side of town.. Dr Borsth is a great guy and is really friendly and good with the dogs... I would highly recommend this place to everybody

elainexe

This place is great. The people are always friendly and caring. They took great care of my cat in his last year. When my cat was very sick they were able to make time to see him even when they didn't have any appointments available. They were very sensitive to my and my friend's feelings when it was my cat's last visit. I would definitely recommend them.

nancy sommers

Staff was very friendly! Confident that pets get good care!

Andrew Bernard

The staff here is amazing, they all go out of their way to make my puppy feel welcomed and safe every visit. Dr. Wilson is a phenomenal vet who takes time to answer all the questions I can think of and his passion for animals is evident.

Brenda Worden

They take very good care of your animals there and don't just say it they do

Susan Gotch

Very nice staff, great doctors.

Pamela Ford

The most caring and loving group of people. Have been going there for many years.

lowkey ganondorf

Dr. Wilson is a very awesome, professional, and patient doctor. My dogs tend to be on the aggressive side but he always takes his time with them to ensure their health and safety!

Mr. 2

Amazingly nice staff, Dr. Wilson is one of the nicest people I've met and very caring.

Sarah Hibbert

Really great place for your animal care needs. I've been taking my cats and dogs there for about 5 years now. The front staff is very friendly and they truly care about your pet. I would recommend this place to anybody!!

Steve Wicker

Thank you so much to Dr Wilson and his staff for getting Apollo all fixed up. You guys are awesome.

Matthew James Davis

Excellent animal clinic. They always helped me with my Dog Brandy until it was time to put her down at 15+years old. Phenomenal team here! Loving and Compassionate!

Cissy Shambaugh

Fast service,caring people

Caleb Loveman

This place is amazing. Best vet I have ever been to.

Kurt Melville

SSAC is one of the best veterinarian's office I've been to with my kitty. Dr. Randy is knowledgeable and puts me at ease, and he seems to genuinely like my little dude. Prices are affordable, and their availability is insane; I'm used to waiting weeks for appointments at other places, but I frequently get a next day appointment at SSAC.

Ashley Niemeier

We love Shelby Street Animal Clinic. The vets and techs are kind, knowledgeable and friendly. Our pup Charlie is always very excited when we go. We are new customers as of 2017 but will definitely be back for years to come! Thank you Shelby Street for taking care of the family fur baby :)

Michael Boyd

Everyone is so nice and professional!

Robin

Awesome service and reasonable prices!

Maureen Calderon

Clean, frienfly and knowledgeable staff dreat with my cat's

Daniel Mcgraw

My dog is nervous around new people and The vet was kind and gentle. I'll be going back.

Robert Houpt

Awesome

Netherlord Johanstor

Great Place, loving and friendly staff. No long wait times. Definitely going to take my animals here in the future.

Judy Cottrell

Everyone super friendly and the vet and staff are very caring and compassionate to your pets. Treat them as what they are----- members of your family.

Sheila Rose

They are great!

BunnyLynn B

The most amazing team of people here! Dr. Wilson is absolutely wonderful! Love Dr. Borst too but Wilson is our preference. Excellent prices. They listen and genuinely care. You feel welcome. It's not all about the money, for sure. I can't say enough good about all of them there. Even in the toughest of times they do their best at easing the bad in the situation. We've never had a less than great experience and I will always take my pups there! Highly recommended!

Jody Richie

Close and convenient!

Tara Earle

I took in 2 kittens from outside. The clinic is awesome! I all ready have 1 dog & cat. The total is 3 cats & 1 dog now!!! The feral cats had worms & they were all treated & cured. Very friendly atmosphere! Would recommend to others.

Jesse Fisher

The staff was very friendly. The veterinarian was very good with my dog and as well as my kid. He included my daughter in the exam and let her participate in carrying for her dog. The pricing was fair and honest. They have earned a repeat customer with me. I felt like the service had a personal touch instead of being treated like another customer as most businesses do in today's world.

Chase P

They do excellent work here.

Henry Collins

After recently moving into the area my Boxer became ill. I had no clue which local vet to visit as there are many to choose from. Upon researching several web sites and reading hundreds of reviews, I decided to check out the Shelby Street Animal Clinic because I saw ZERO negative reviews and I'm glad that I did. I am VERY pleased with the veterinarian and staff at the Shelby Street Animal Clinic. They are extremely courteous, thorough and very reasonably priced. I intend to continue to use their services because my dog is not just a pet, he's a member of my family and I won't settle for second best for any member of my family. I highly recommend this animal clinic to anyone that loves their pet and doesn't want to spend a fortune for their veterinary care.

Erin Kimble

Today I rescued a kitten from Madison Ave. I called because I wanted to bring it in and have it checked out. They were very kind and helpful and even gave him a free flea treatment. Staff was very caring and I would definitely recommend them

Kurtis Graybill

Friendly staff. We have taken our dog (Nadia) since she was 2 pounds. She's now 12 pounds!

Mathew Colburn

Love Dr. Wilson and Dr. Borst. They're always so kind and informative. The front desk staff is very welcoming. Wouldn't take my pets anywhere else.

Stacie Kirby

We recently made the incredibly difficult decision of letting our senior dog go. We were met with compassionate and accommodating staff. We received a clay paw print to take with us. They let us spend a few minutes with her after the procedure was through. As much as I did not want to do this, I could have not asked for better care in her final moments. Dr. Wilson was wonderful. Thank you all for making this tough time easier by extending compassion and understanding.

Stephanie English

Caring, efficient, staff and doctors. They are great with our pets and the prices are very competitive.

Ricky White

Great friendly ppl

Jacqueline Michael

I usually don't write reviews (which is odd because I always read reviews). Anyway, I saw that this vet office had all 5/5 reviews and figured I would give them a try. I am so glad I did! I am so impressed by this vet office and Dr. Wilson! He was so caring toward my sick dog and didn't make a fuss toward her shots not being up to date or her teeth decaying (she's an old dog). He was straight to the point and didn't try to get me to pay for extra expenses I cannot afford. His prices are reasonable, and he even called to check on my dog a few days later...not the office staff but himself. It's nice to know he's so caring. The office staff was very nice as well. I will definitely be taking my dog only here from now on!

Audra U

Dr. Wilson is the best, he is the sweetest vet I have ever met. My dog is not friendly and is a stereotypical aloof shepherd but he always has worked with her and made her comfortable. I won't go to anyone else for her general care.

Ai-Le Nguyen

I've been going to Shelby St Animal clinic for about a year now, and today I felt compel enough to write this first review ever in my life. Truly amazing staff and my favorite vet Dr. Borst. My 3rd furbabe was injured with a neck wound and the staff + doctor helped her and....me (lol..I was going insane with worries and guilt).... I can only summon two words for the clinic.....THEY CARE....

Pam Moore

They're the best vet around

Maranda Mills

This place is awesome!!! My Gemma approves!!!

Tricia Hardin

I really love Dr Randy Wilson, he is gentle, thorough, smart and absolutely the best vet I've ever used. Thanks for giving me an additional 5 yrs with Phoebe!

Ashley Robinson

This place is wonderful. Friendly and fast service with great pricing. The doctor was very gentle and animal oriented. Most definitely coming back.

Peggy Jones

My mom had taken every dog that she has owned since we moved here to Indpls and has always been pleased with Dr Boris and his staff. Now I'm taking my cats there. The staff is amazing.

BRYAN TRUEX

Everyone is very nice and the fees seemed reasonable.

Kara Johnson

Brought my geriatric dog in for a wellness visit. Dr Wilson was great with my dog and son. Thorough exam, discussed different options with us, and less expensive than I anticipated.

Amanda Eastham

Love it here so far..cost of visits and services not too bad

Brenda Kelley

Dr Wilson is a very caring doctor.

Olivia Wood

Absolutely amazing place! Super friendly staff, Dr Bolst was very nice and friendly, I was a new patient doing a check up and booster shots and the entire trip took only 30 minutes! They are very affordable too, which is awesome. This will be my new permanent vet place!

Alisha Ferguson

I researched vets around the Beech Grove area and stumbled upon this one. I called to make an appointment for my dog. We had just spent the evening in a pet emergency room and I was needing a follow up appointment. As the day progressed, I knew what this appointment was becoming. The day came and I drug my feet. I didn’t want to do this. I walked in and was immediately met with a warm smile and kind words. The staff was the most comforting and compassionate I’ve ever experienced in a vet. The clay paw print we received helped things a little bit more. The vet explained everything step by step. They never rushed me with this decision or the time spent afterwards. They are what I needed on this day.

Richard Shonkwiler

Dr Wilson is awesome. He saved my dogs life.

Eduardo Carlos

My Poodle was very welcomed here l love the staff

Beckie Margedant

Dr Wilson is a saint. Our dogs love him, and forgive him pretty quickly after he has to do horrible things to them.

Walter Engle

Personal attention to your pet from trained professionals. It's my vet of choice.

Charlie Merrell

I've been taking my dogs 2 Shelby Street animal for many years good doctors and good nurses

Steven Pritchard

They take good care of my doggies

Barb

Loved the vet and staff. Very friendly and nice. Answered all of my questions and still kept my cat's visit short and efficient. Might have been a bit more expensive than my last vet, but not by enough to really care about.

J Tabor

A little pricey on spay/neutering service, but great friendly service for either cats or dogs.

Chris Coates

They take care of your animal.

Jeanne Cherry

Wonderful to all my pers for many years

Margaret Hiscock

Fantastic veterinary services. They are caring for our second cat now. Very caring and capable staff.

Thomas Kilbane

The vets care

Bev Everling

Really caring doctors and staff.

Dora m

The staff were great besides the ego fed older vet. He acted as if I didnt know how to fix my dogs problem. He didnt know but i have known my dog for 5 years . He then preceded to act as if he knew my money situatipn and would not give me a quote for treatment that he thought would help. Have since found more knowledgeable and less judgemental vet clinic .

Mary Risinger

Every experience I have had here has been fantastic. The staff is caring and compassionate and I find they treat my dogs like family. Both vets have a wonderful approach and understand that veterinary care is not only expensive but overwhelming at times. I won't see any other vet and highly recommend them.

John White

Dr. Borst an Dr. Wilson have been taking care of my cats for over 7 years now! They are awesome with animals, and their service is great. The staff here is amazing, as well. I highly recommend this clinic!

Weather Man

I think the doctor was wrong in his diagnosis of my cat! He is clueless and I ended up putting him down because of their misdiagnosis! $550 because they just guess! Once again A year later a question out my dog they can't answer a simple question over the phone they said they need to do an exam it's ridiculous! I guarantee most reviews are employees or friends! Art Lindsey

shanna hobson

I moved to this side of town and started taking my dog here for shots and to get her nails trimmed. First 4 visits or so were wonderful. The last time I took my dog to get her nails trimmed, will be the last time I ever go back! The girls that work up front were nothing but kind and helpful. I was sitting in the waiting room, waiting for the vet to see us. My dog is old and as docile as they come, she has never been aggressive and was on a very short leash sitting by my side. The vet was seeing another dog, apparently this was a rescue dog who had behavior issues (according to owner and I didn't know this until later) the vet opened the door and out runs this aggressive dog towards me! She went to attack my dog, going straight for her throat, the owners or vet being no where in site, I put my foot up to block the dog from my dog and I was bitten on my leg! Finally the owner comes out and gets his dog, apologizing. The vet came and sat down next to me and briefly checked my dogs neck to be sure she was ok. I truly feel that this was both the fault of the vet and the owner for this dog with behavior issues, escaping the room when the door was opened. The dog should have been on a leash! I was there for a $15 trim, which should have been comped for that visit at the very least! I was bitten, leaving a bruise on my leg and my dog having gotten bitten as well, the stress from all this could have simply been avoided by keeping the pet on the leash!! Very unhappy

Ruth Ann Stokes

We have seen several different vets since ours retired 4 years ago and this office is by far the best we have visited. Our dogs love the staff at this animal clinic. Dr Borst has such a friendly manner and was easily able to handle our frightened 130 lb. St Bernard during his exam (this was his first vet visit after adoption). Dr Wilson has a very fun and gentle nature and our tiny 6 lb. princess just loves him. Even our cranky 13 yr old Pekingese Chihuahua seemed comfortable at his annual exam this year. Both vets are knowledgeable, capable and personable. They take the time to explain procedures and medications before prescribing and have been excellent about answering all of our questions. The vet techs and receptionist are awesome, informed, kind, and accommodating. The office has returned every phone call in a timely manner. They were able to make great referrals for both behavior issues and grooming. Every time we have visited, the office and exam rooms have been clean and tidy. Also the clinic is very affordable and prices quoted on the phone have always been accurate at the visit. I really couldn't be happier with the service and care my pets and I have received here.