Reviews of Rupert Animal Clinic (Veterinarian)

Kristy Herbert

Very friendly staff

Kenneth Robirds

My pups are very unique in their behaviors. But the two who have been there were very at ease when I picked them up. I have no doubts about taking any of my fur family members to rupert animal clinic.

Roger Galow

I have been going to the Rupert Animal Clinic for as long as I can remember. To me they are the best. They always treat you and your animals with compassion. And they keep you updated as to when you are getting close to your pets yearly checkup. And should the time come to have to let one go. They seem to care and have a great way of making you feel better about saying goodbye to your pet. Aka family members.

Dorothy Thornton

Very good service here does a good job with my cattle will always go back

Stephanie Fukuji

Rupert animal clinic is the only place we take our fur-babies! We love the service and our veterinarian!

Jeff Glover

Very friendly staff...they treat their patients with TLC. I recommend their expertise.

Charity Rios

They didn't do well with my fur babies don't go there.

Char Shallenberger

I have taken my cats to Rupert Animal Clinic for years. I also try to help feral cats in our neighborhood. Rupert Animal Clinic has been professional, thorough, and keeps my budget in mind--all the while taking excellent care of my furry friends.

Jennifer Cook

My dog was attacked by another dog and Dr. Heins was the only vet that responded to our pleas for help. I knew that day that this would be the vet to take care of my pets.

Candace Jones

I love my veterinarian. The staff is great, and they are very loving towards my pets.

Dale Smith

Courteous staff everything was explained and all went well.

Cynthia Gerfers

They are always so helpful and they take good care of my pets

Marcy Neilson

Over 25+ years, with our many cats and 3 dogs, we have found that Dr Heinz and his dedicated staff have the skill and compassion that make this totally the BEST veterinary clinic.

James Little

the only one i will take my Babys

Heidi Lyman

We have used Rupert Animal clinic for all our animals since I was a little girl! We've taken in dogs, cats, cows, and even a duck, so that Dr. Jeff can make them "all better." Thanks!

Heather Hurless

Good at my question

Chris Hall

Jeff and his staff are second to none. Very caring and knowledgeable, I recommend them strongly.

Maureen Goodspeed

They take such wonderful care of our fur babies. Can not praise them enough.

Jaxaan Zaan

Great guys, always helpful. Pleasure doing business there.

Mike Lee

Great with all the animals we've had. Would definitely recommend

Carina Blacker

Dr. Heins and staff are awesome!!!

Amanda Barbra Thelma May Fetterly-Godfrey

Very friendly and understanding to each owners concerns about their pets health.

David Hutchings

We always get good service and decent prices on our animal health needs. Their team performs well whether they are seeing our goats, piglets, cats or dogs.

MJ Mcwaters

Very professional and. Easy to explain the problem that your beloved pet may be having

Hazel Girl

Reasons why I will not return to this clinic... 1) When I call ahead of time and I'm told "we have an emergency coming in, but we can fit your dog in later. As long as you think he can wait a bit." DO NOT turn around and bill me for Urgent Care. 2) Stitches are NOT an emergency. Especially if the dog is walking and behaving perfectly fine when coming in. 3) Don't exaggerate his condition just to justify your billing. (He was bleeding all over the place, we had to act quick!) I dropped him off an hour after the incident because as his owner, and judging by his behavior, I knew it wasn't an emergency. He was not bleeding excessively, and I was told clearly when I called that he would have to wait his turn. 4) Do not give customers an estimate for services if you have no idea what your talking about. She looked at my dog, explained how the procedure would go, and then told me that it would cost "about $200." (I was actually charged $330) 5) When a customer asks about your inaccurate statements do NOT get huffy, exaggerate an empty apology, and act as if the bill doesn't really mean what it so clearly says. 6) When a customer is asked to write down their pets name, then you need to actually pay attention to what that name is, and call their pet accordingly. (They called him by a different name while he was there and put that name on his records and meds) 7) When a customer is displeased by your staff's large underestimate and tries to explain that to you. Do NOT permit other staff members to jump into the conversation that has absolutely nothing to do with them, that they have no knowledge of, and allow them to berate the customer. ("Stop arguing! It's an estimate!") 8) They made no attempt to explain aftercare beyond, "give him these pills twice a day." They did not offer a follow up appointment, nor offer a suggestion on when he would need to get the stitches removed. $200 doesn't fall anywhere near $330.. And as a paying customer it is my right to ask questions and expect answers to those questions. Not a combative, exaggerated, or dismissive response. The treatment of my dog was perfectly fine, I can see they took great care of him. I'm just very unpleased with their staff members. A courtesy phone call about their "unexpected" billing would have gone along way! It would have taken a couple minutes of their time. Just saying..

Petra wagnon

Been brining our animals for over 25 years . That should tell you something. Even a hedgehog, Doc was great with her.

James Wallace

I love my pets, and they help me take care of them.

Niels Olsen III

Very nice staff and reasonable prices. They do a good job of handling a tough puppy as well. Reminder cards are also pretty cute.

Ken Cox

Our Welsh Corgi Sterling is fourteen years old and has received excellent treatment from the clinic staff whenever he visits for shots and a surgery. We thank you for your caring service to this member of our family!

Brad Cooper

Great people

Teresa Westmoreland

Super helpful when my dog had an allergic reaction. They listen to me and offer great advice on all of my animals.

Barbie Pace

Staff and vet are friendly and professional. They know that they are treating our family members and show us kindness and respect when we there. Pricing is always fair.

Jean Bodily

Wouldn't go any where else

Tara Mack

Best staff around, hands down!

Kevin Sillin

The DVM saved my cat, but I thought it was kinda spendy.

Char Herd-Shallenberger

Dr. Heins and staff always take such great care of our animals! They are kind, professional, and reasonably priced.

Breyden Trujillo

They were very rude to are animals

Tina Kossakowski

Your animal and you are treated with care and concern.

Daniel Stricker

We visit my wife’s father every summer with our two cats. We’ve had sever opportunities to have our animals seen and Dr. Heinz has done a great job. Be aware city folk. This is a rural large and small animal clinic so things work a little differently, but I have no fear taking my purr babies here.

Danielle Garcia

Marie is the best! Jeff is always great with my pups. Thanks to Rachel for being kind and patient with my two little helpers !

Nikki Polson

I'm glad I found this place. They always treat my animals with kindness and love.

Jan Ames

We have been to Rupert a few times and were VERY pleased. It took us a while to situate our priorities and when one of my sweet dogs became ill, Rupert Animal Clinic was the only place to take Tucker in an emergency. We were so pleased with their help and concern - even after Tucker came home, Dr. Heins kept texting often for several days until Tucker was better -no other doctor ever gave us anyway near what we received at Rupert Animal Clinic - we are with them now, permanently now! In our opinion, they ARE the BEST and very caring!!!! Jan

Victoria Chopecox

I won't take my animals anywhere else.

Darlene Daberkow

I absolutely love this clinic and could not be happier with how they treat my pets like their own! They take the time necessary and make me feel important and that I am a priority. Dr. Heinz is incredibly knowledgeable and always goes above and beyond. If you are looking for a vet this is the your new home!

Becci O'Neil

The staff & vet are genuinely caring people. We've taken 3 dogs over the years there & never had a bad experience. Even in an emergency situation after hours he is quick to return a Call! Fantastic clinic!

James Tuma

This place is super helpful and absolutely love your pets as much as you do. Thank you guys for helping Bella. You guys are great but I hope that we don't have to see you for awhile.

Linda Randow

Dr. Jeff is so kind and has helped us so much especially during end of life stages for our beloved dogs.

SYLVIA OLSEN

Wonderful vet and staff.

Wyatt Smith

I brought my puppy in the other day and she only looked at it for a second and said it will probably die and there's nothing she can do. So I brought it to the Jerome animal clinic and they took it right in and are taking care of it. Now it's going to live! If I didn't bring it to Jerome it would have died

Clifford Holbrook

Great vet. Been taking my pets there for 25 years.

Marti Martsch

Kind, caring, and compassionate vet and staff!

Ryker Garner

Great place. They always take care of our doggies!

linda culley

There is only one thing I can say, I will always bring my beloved pets back for your care.

John McGill

My wife and I have used the Rupert Animal Clinic for 18 or more years. Dr. Heins has treated both large and small animals for us. Always professional, first class, very caring about the animals he treats. A five star Veterinarian as far as we are concerned.

Angela Achord

Love it

Mike Phillips

I have used Rupert Animal Clinic for years for cattle pigs and my hunting dogs. I had a pup that while at another vet here in town I was told the pup had to be neutered. Dr. Heinz checked the pup as a second opinion. The dog did not need surgery and is a doing his job as breeding stock. The only issue I have ever had was last year my hunting dog got injured in the field and it was a weekend evening so I was not able to get a hold of the vet. Had to use another vet to get the dog some attention. All and all I will continue to use this vet service.

Janet Sunderland

Rupert Animal Clinic provided excellent care for my furry friends. I have been taking my pets there for over 30 years and would highly recommend them to anyone needing large and small animal care.

Kimberly Mong

I've taken my pets (horses, cows, goats, cats, and dogs) to Rupert Animal Clinic. I have full confidence that they will receive the very best care. The staff and Jeff, the veterinarian, are very friendly and knowledgeable.

Megan Orton

Passionate about helping animals. I took my Denali in there for something being wrong with her foot. They fit us in on a tight schedule. Dr. Heins took great care of my baby and fixed her foot good as new. He understands that our dogs are our family members and he treats them as such. He and the staff at the Rupert Animal Clinic are amazing!

Adam Hardwicke

Great vet experience. Thank you.

Linda Barney

Dr. Jeff and staff are great!

chad anderson

This animal clinic is awesome. They do a great job of taking care of our pup. Only reason why I'm rating it a 4 star is cause they don't contact us enough. overall they are a great clinic.

Levi Smith

I don't remember her name but the tall blonde was amazing with our animals.

Kelsey Jones

I love this place. They always are very helpful with all my questions about my cats and dog. They give you options for your pets treatment and explain why it is or isn't recommended. I love how they treat my pets. They also send very cute postcards for reminders.

Jessica Ralphs

We take all our animals here. The staff is always nice and caring.

Monday Matlock

The staff is so friendly and caring. I've been taking my pets to Dr. Heins for over 20 years. From new care to end-of-life, I trust Rupert Animal Clinic implicitly.

Ed Cenk

Responsive, personable and professional. Wouldn't hesitate to recommend.

Rod Chandler

Love the people love the service

Peggy L. Rossignol

awesome caring

Peggy Hess

Has always been good with our pets.