Reviews of VCA Cromwell Animal Hospital (Veterinarian)

Dung Tran

I haven't been to other Vets so I can't compare but from my experience this place took care of my fur-baby every time I go there.

Rhea Highsmith

We love our Vet Dr. Spagnoli!!!

Colleen Swiridowsky

Had to put my cat down and it was expensive

B C

Started going here when my puppy was growing up, staff were great however prices seemed to just skyrocket for the simplest things. Stopped going here, typical vet.

Patty Lutz

The people here were great

Ericka Behling

I honestly can't imagine taking my kitten Eiroa to a better animal hospital. The entire staff goes above and beyond. If you're looking for a staff to love and care for your fur baby as much as you do... Look no further!

Frank Liptak

The staff has always been excellent. Cooper can't wait to get in the door when he is kenneled or for day-care. Also the staff always has a smile to share with all of their charges. Great place!

Mirta Minetto

Mi perro es feliz cuando visitar a su Doctora, ella lo cuida y atiende de maravillas

Taylor Kieslich

Hands down, the VCA family is absolutely WONDERFUL. Dr. Frattini and the entire staff are amazing at what they do. On top of feeling 110% confident that my furry kid is in the best hands possible, I'm even more blown away with how caring, compassionate, and personally invested the staff are here. I'm so happy to have found VCA and would recommend to anyone and everyone I can.

liza alcala

We urgently had to bring our geriatric cat Zoey to this animal hospital just recently. We were new to this area and this was the only place still open that we could find. We were so lucky to have this staff handle Zoey as we had to unfortunately put her down. The staff was respectful, spent time with us and did all they could to help us through this difficult choice and time. Highly recommend Dr. Dabrowski and his entire staff, they even followed up with a sympathy card which speaks to the quality and character at this vet. Thank you VCA

Lindsey LeConche

My husband and I brought our 7 month old puppy to VCA after an accident while playing with our other dog in the backyard. Prior to going to VCA, we had a diagnosis from the Animal Hospital of Rocky Hill for a broken canine tooth. We were able to get an appointment at VCA the following day. The vet at VCA looked inside our puppy's mouth and confirmed the canine was broken. It had to be extracted. So, we made an appointment for surgery with Dr. Efron the following week for the tune of an 806$ estimate. A week goes by and we arrive at VCA for surgery day. About two hours later, we get a phone call from VCA telling us our dog has a fractured jaw. ****So, AT THIS POINT, our dog has been walking around and playing with a FRACTURED JAW for 12 days since we FIRST walked into VCA to see a resident vet there***** WHAT!?!?!? When we pick up our puppy, we speak to Dr. Efron about the bad news. He shows us the x-ray and tells we will be in for a 2500-3500$ surgery. We get to the counter and the receptionist says to us "That'll be 866$." FOR WHAT?!?! ****How could the bill for a XRAYS and NO SURGERY be more than the estimate we had for an entire extraction surgery slated for 1-2.5 hours!?***** MAKES NO SENSE! *****COME TO FIND OUT --- VCA had tried to charge us 300$ for a radiography that they never asked us permission to do****** After speaking to Dr. Efron about the bill, his response was "You're right. I should've told you." SO WHAT??? if I didn't say anything or ask to look at the bill, you would've scammed us 300$ for something we didn't even know about?!?! That's like dropping your car off for an oil change and the mechanic puts new breaks on and expects you to pay for them... NO!!! A second opinion was warranted and thank God we did that the NEXT DAY. WITHIN MINUTES OF VIEWING THE X-RAYS we are informed that the canine tooth was NEVER broken. It is completely intact - Root, pulp and all!.... It had jammed into the jaw and as a result, he lost THREE teeth behind the canine (HOW DID THREE VETS MISS THAT WITH AN EXPENSIVE 300$ RADIOGRAPH AND 2 ADDITIONAL DENTAL X-RAYS?) Yes, the jaw IS fractured but it is aligned and healing great. The ONLY concern is if the canine tooth might hit his upper pallet. So, we monitor it. We go back in 7 weeks and another x-ray. THANK GOD, there are some vets out there that aren't scam artists and play on young people's emotions. BEWARE of this office. WHAT A NIGHTMARE to be totally misled and taken advantage of.

Michael Kalasardo

Caring staff and great doctors.

Douglas Smith

Quick, professional, and friendly. Priced reasonably, and they don't try to play on your emotions.

Mark B

The staff and doctors are great i recommend

MARIA OQUENDO

Love Dr. Dabroski.

Danielle Sansone

All Vets and the Boarding Staff at VCA have treated me ~who can be quite anxiously annoying~and my senior rescue dog ~who has fear aggression~with compassion and respect. I just wish some of the reception staff would follow suit. A smile goes a long way and pray certain staff don’t answer when making an appointment.

Joe Coppola

We love and trust Dr Hurley with our Goldendoodle! The staff, especially Patty is always so friendly and inviting. Facility is clean.

S Cabral

Service is not like it use to be. Cost of service and medications have increased substantially since VCA took over. It's now about the money.

Shaina DeVeau

Great staff and doctors!

Barbara Toce

Nicest, friendliest, most accommodating.

Celeste Prou

I have been a loyal customer practically from the start of the clinic. There's good vets and not so good. Always ask for an estimate for any services! I believe pets are taken in back for procedures that require additional personnel, some of which I could hold my cat for rather than being charged an exorbitant amount for my cat's ears to be wiped out! Unacceptable! Pay attention to the how the doctor is examining your pet. It may not be complete or include checking eyes, mouth, ears or even checking the body thoroughly!

Angel Vazquez

The people here were fantastic to my baby.

Amanda Leitzman

I've never had a bad experience here, and I feel like all of the doctors and staff genuinely care about our pets.

Jose {jquil23}

I took my friends 1 year old cat that had a dead kitten inside her and they did everything in their power for surgery to be 100%. They are wonderful people and they are trully animal lovers it was great i choose them

Matt Kozakewicz

Turned my dog into frankenstein's monster to remove a small pea sized mass. Will not trust this vet again after being loyal customers for 7 years. Ps my dog weighs 60lbs and this is a four inch incision with 14 staples.

Nancy Rebstock

Have been bringing my pets here for about 20+ years and have loved the service they have giving to me and my pets.

Vik Lockyer

It was one of the hardest times of my life but they made me feel supported and okay. They treated my poor Papa with patience, love and understanding. Doctor Cara S. You truly touched our hearts, you were so kind and truly blew me away. Thank you for vring his ashes home to us. The card, the urn, the pamphlets, everything meant so much. Everything from the start to finish, you guys were amazing. Thank you truly for your kindness and support!

Peter Zaniewski

Dr Dombrowski is caring, honest, and kind. He guides you thru your pet care decsions with honesty.

Katherine Palmese

Dr Hurley and staff are amazing every single time. I recommend VCA to everyone I know. Thanks for always making my pet and I feel comfortable!

Mike Reid

Good service, providing care to our dogs for over 20 years.

Valerie Rosica

Always been good to our Kitty.

Dawn M

I would recommend VCA Cromwell to anyone. I have a kitty who went thru I-131 treatment for hyperthyroid, and ended up hypothyroid. I did a lot of research of the latest information on dealing with post I-131 hypothyroid, and Dr Frattini listened to my concerns and questions, and even went the extra step to talk to an animal endocronologist so that he and I were on the same page when it came to Harmony's care. He understands that I am going to do my part to be a well-informed cat owner as well as advocate, and I know he is the one who went to medical school and has the education. Together, we have made a great health care team for Harmony's well-being. The entire staff has been very helpful and friendly. I recommend them in a heart beat, especially if you have a pet with some special needs.

Crystal Acevedo

Great care for my little kitty

Dee Roberts

Caring staff and doctors. Easy to get an appointment. Wonderful practice.

Virginia Gazzale

We always have a wonderful experience when we bring our dogs to VCA Cromwell. Helpful and friendly staff every time!

Caitlin Ciarcia

I have been going to this vet for 15 years with one dog and recently started with another puppy. I have had a few issues in the past with tests being done without permission, paying for bloodwork that was never sent out and then being left a voicemail threatening to charge me to have to pay additional costs to re draw blood. Overall a lot of miscommunication.I always gave them the benefit of the doubt that things happen and people make mistakes. Recently their prices have been going up. Since the new puppy they now have all these new requirements to board your animal. More shots, more preventative medicine, etc. more $ I recently made an appointment for the new puppy to be neutered. Played phone tag for days with the one person who scheduled these surgeries and finally made the appointment. 300$ of bloodwork needed to be done. Ok. Had that done. Then a women calls to confirm his appt. I received the voicemail just stating the day and time scheduled ( which I already knew) and was busy at the time and didn’t think anything of it to call them back. Received another voicemail the next day threatening to give away my appointment if I didn’t call back to confirm. Called them back right away and apologized and said I didn’t think I needed to return the call and that it was just a courtesy confirmation. In the upcoming week I received over a dozen reminder calls texts and voicemails left reminding me of my appointment and pre-surgery instructions. (My dog was currently boarding with them so they knew I was on vacation.) Received a call the night before the surgery. And a text. 8 AM -the morning of the surgery I arrive with my dog unfed for 14 hours to the hospital. They sign us in and tell me the neuter will be 500$-700$!!!!! My dog is a male 7 lb Maltese puppy. 7 months old. I told them that was outrageous and that I have had 4 other dogs neutered for 100-150$. Additionally they never once went over price with me, or sent me any paperwork to review like they were supposed to. I won’t be going back to them. I have called many other clinics and vets in the last few days all ranging from 45$- 215$ for their neutering services that include being monitored after with pain meds with a nurse, and all the other things this vet claimed to have. same surgery just 500$ cheaper. If this was just for the doctors they all get 5 stars. I love them all. Their problem here is miscommunication between staff and their prices are definitely too high.

chris thaxton

They are great .. always treat us very well

Anna Livingston Adams

This was our first visit. They were very nice and took good care of our boxer, who was over-excited in the presence of other dogs.

Omar Rosa

Dr Hurley is great and truly cares about how patients and their families

Kevin Martin

Great, caring group of people.

Fritz

Helpful and friendly staff

Mark Raymond

knowledgeable doctors

Erica T

I have always boarded my dogs here, and about 4 years ago, I transferred over to them for veterinary services as well. This was the best decision I ever made. Dr. Cara Spagnoletti is AMAZING! My dogs love her. She is extremely knowledgeable, and very compassionate. Her love for animals keeps me loyal. Even their staff is great, it always a pleasure to see Patty at the front desk. They would get 10 stars if I could give it.

Todd Nolting

They take good care if my dogs

Catherine Fudge

Very professional. Great Doctors, very caring.

Yvonne Dickerson

I had the worse experience here imaginable! I was told that my kitten didn't "have much time to live"when the whole time he had been poisoned by another vet which caused paralysis and the people here did no tests on my poor baby and sent him home to die basically. Very poor care and treatment, they tried to brush me away by sending me elsewhere smh.

Mary Ferrara

Great staff. Dr. Hurley is very pleasant and is easy to talk to.

Christopher Sammut

Been going here for years. Worked with many different vets. All have been top notch. Even my dog loves it here!

Matt Grossi

Dr. Spagnoletti is very caring

D Tidwell

Very friendly and clean.. great vet

William Klein

Everyone does a great job there.

Abigail Curtiss

Dr Frattini and his staff excel at caring for your family. We took our pugs to Dr Frattini for many years,. He is caring, takes the time needed to listen and helps us make the best decisions for our family and our animals. You can feel immediately that they really care for not only your pets but for you as well.

Becky Tuttle

They are caring and amazing. There is an amazing veterinarian that works there three days a week I think even after the first time I met him I knew I would never want to bring my animals to anyone else

Denver Lamont

The staff are friendly and sweet, and we absolutely love our doctor . Even after moving we still bring our little one to vca Cromwell we have never felt more comfortable with a practice then at vca.

Buddy Goodrich

Wonderful and knowledgable staff. They obviously all have a deep concern for the animals they treat, and they do NOT go out of their way to push unnecessary treatments or prescription foods the way some vets do. We will continue to use VCA Cromwell until we move to a different state.

Tim Kellogg

Excellent care and service! I would recommend taking pets here in a heartbeat. Great vet clinic!

Josh W

I'll start off by saying that the actual Veterinarians at VCA are some of the best I've had the pleasure of working with. I have had an appointment with only 1 vet there, when we had just got our puppy from a rescue, and he was pretty blah in general. His attitude left a lot to be desired, but he was still knowledgeable about everything we asked. That being said - the issue I have is with the administrative office staff in general. I don't think I've ever called in and not been put on hold for several minutes when calling. If demand is that high then they should hire at least another person on staff, perhaps solely to answer administrative calls and schedule appointments while other staff handle in-person transactions. This is quite annoying. As with most veterinary practices, I imagine, their prices for prescriptions are higher than you can find online. Unfortunately when you order online, the online vendors have to verify your pets prescription with their vet. This process with VCA is like pulling teeth EVERY time. An example: We ordered heartguard for our dogs online from PetCareRX (considerably cheaper than buying directly from the vet). PetCareRX faxed over the documentation but hadn't yet heard back, so they contacted us. I called the vet and they explained that since we had an upcoming appointment they were waiting until after the appointment to return the fax - which I don't understand. We have an active prescription so just fax the paperwork back! I didn't have the patience to argue with them, so I said ok. We then went to our appointment and I'd forgotten about the heartguard, so about a week later I called back to follow up. This time they said they never received a fax from PetCareRX to confirm the prescription - which was obviously a blatant lie since on the previous call they confirmed they had received it but were waiting for our upcoming appointment. Sadly this isn't a one-time occurrence, we jump through hoops for this crap EVERY. SINGLE. TIME. I would understand if VCA's services were inexpensive compared to the competition, but the fact of the matter is that, in my experience, VCA's prices are at the highest end of the spectrum when comparing to others. I go to VCA in Cromwell because we used to regularly deal with Dr. Efron - the absolute best Vet we've ever had the pleasure of dealing with. Sadly at this point his availability at the practice is something like one day a week and it's next to impossible to get an appointment with him. The other vets, as stated previously, are, for the most part, friendly and quite knowledgeable.

Patricia Lutz

Great PEOPLE

Lew Bene

Great veterinary, very caring doctors