Wow where to start with this place:
Our 8 year old cat ingested thread and was diagnosed (after thousands of dollars of vet fees elsewhere) with a bowel obstruction. The other vet hospital in Stamford, although very nice and professional, wanted an insane amount for surgery. I loved my cat but there was no way we could swing that and I told them the same. After about 20 minutes, they referred us Rippowam, whom agreed to do the surgery for 1/5th of the amount the original quote, and to see her right away. Keep in mind we were not VIPs or existing clients of any kind. When we brought our kitty to them, they could not have been nicer, more reassuring and concerned about us and equally for our cat. We left her for surgery. We got a call that afternoon that the internal damage was much worse than suspected and that the most humane thing would be not to wake our kitty up from surgery. The doctor first called my wife who said she would call me, but the doctor insisted on calling me directly instead, obviously recognizing how upset my wife was, which was so above and beyond.
When my wife came the next day to pick up our cat-carrier, the entire staff expressed genuine sadness at the outcome of the surgery. They took care of the cremation without a mention of any fee, gave us paw print impressions of our kitty that they had taken (which I'm sure is normally an up-sell product) and the truly unbelievable conclusion: refunded 1/4th of our fee, recognizing the financial hardship we were facing on top of the emotional distress. If you remember back to the beginning of this story, the clinic was obviously performing this surgery at cost (and possibly at a loss) to begin with.
I can't begin to express how grateful we are for this clinic, the staff and the doctors. If you are reading reviews because you are even remotely hesitant about using their services, stop now and give them a call, trust me.