The staff here is excellent! Overall they run on time, and when you arrive they take you to an exam room even to fill out papers, so you don't have to hold your dog still every time the front door opens.
The doctors and staff explain things in person very well, but they also provide you with detailed information sheets about everything they did and/or recommend.
My dog needed cataract surgery on both eyes. They gave me all the information about the surgery, the risks, and the post-op things I have to do for the dog, and even the estimated percentage for my dog regaining full vision.
My dog had some higher risks of complications because of his poodle breed and being a puppy/juvenile. But the estimated success was still 85%
They talked to me about what to expect long-term if we were unable to do the surgery for any reason.
They understand that many people can't afford an expensive surgery, so they give you any alternative options possible.
They are very honest and upfront about the prices for everything! Even when we scheduled the first appointment for evaluation, They told us exactly what the exam cost was. For the surgery estimate they include absolutely everything normally needed, and they even show you estimated total cost from the first exam for evaluation to the last following appointment. That was really helpful to understand be absolute total cost, from start to finish. And they Tell you about the possible cost of the most common complications.
I was lucky to have pet insurance that would cover the cataract surgery. Dr Best performed the operation yesterday, June 27th 2019. For the next month there are a lot of eye drops to give at home, and 4 follow up appointments. So far the staff and doctors have been excellent and we've had no major problems.