Reviews of Veterinary Angels Medical Center (Veterinarian)

Cheryl Pavell

Caring loving staff for any pet you have!

Dennis Stevens

Thank you Darlene and VAMC for the outstanding customer service. Are pug Chewy couldn't have been happier during his recent check up. The staff was very friendly and professional during our visit to the clinic. Have and will continue to highly recommend VAMC to all our friends and family. Chewy can't wait to go see Santa this Sunday!!!

Victor Cross

Pre-ordered and gave pickup time. Pizzas ready 40 minutes after agreed time.

Shawn Riddle

I saw candy on the news and thought how great you folks are to care for the badly burned puppy. Thank you so much for caring so deeply for these small bundles of joy. I will be donating soon.

Benay K

Absolutely one of the best vet clinics around. The staff is friendly, the vets are wonderful and caring. You cannot ask for much more from someone who will be in charge of taking care of your pet family. I truly love them

Crotchety Comics

It pains me to tell this story, but it must be told in hopes that other parrot owners might be educated: My African Grey parrot died after receiving treatment from Veterinary Angels in Agoura Hills. To make a long story short: ‘Gumbo’ had been harmlessly plucking his feathers for many years, as African Greys sometimes do, but 7 months ago I discovered that he had taken his plucking to a new level by severely damaging the skin under both wings. The skin had become so irritated that he was not able to flap his wings anymore. Not long after discovering this, I took him to Veterinary Angels and his treatment began for the next 6 months. All that was fine. But as part of his wing healing I was told that the wings must be stretched as part of the therapy, so that they would not atrophy. Again, that made sense. But that’s when things went terribly wrong: During one of the visits (I was taking Gumbo twice a week) the owner and another vet stretched his right wing beyond its limit, breaking his wing artery and damaging the ligament. It must have been terribly painful for him. He almost bled to death right then, but they managed to suture the artery, before it was too late. They charged me $95 for ‘emergency care’ to correct a problem that they caused. I took Gumbo home with a fully bandaged wing, just happy that he was still alive. After a few days, the bandage was removed. However, his right wing hung down and out, awkwardly. He could no longer retract it. I was told that it was just because the wing had been bandaged up, but something did not seem right with that answer. After a few visits his wing was still hanging the same way, which they seemed to be ignoring unless I asked about it. Upon my concerned questions I was told that it was just because the wing ‘hurts him still’, that’s why he cant retract it. At that point I began to feel that it was more serious than that. Eventually I was told that part of the artery sutures were removed, and I believe eventually all the sutures were taken out because I found no trace of them after my bird had died. When his artery broke during their wing stretching, I felt that they had created a ticking time bomb. The vet had fitted Gumbo with a foam tube collar to prevent him from getting to his underwings. It worked well, but unfortunately it affected his balance, making him very clumsy. He would fall often, therefore I would not allow him up any higher than his cage. On Monday, August 8th, during the night, he evidently fell on that wing and broke the artery open again. In the morning I found the most horrifying site; my dead parrot in a very large pool of his blood. I called Veterinary Angels that morning. I told them that Gumbo had died, because the artery had opened again. The receptionist took my number saying that the owner will want to talk to me. From that Monday until the following Friday I heard NOTHING from Veterinary Angels. I then emailed them, explaining what happened to Gumbo. I also wrote that I felt it was callous that I had not heard from them (I had been taking Gumbo to them, twice a week for many months). Only then did the owner call me and leave a message. In her message she said that ‘we usually give pet owners a week to grieve before contacting them about their loss’. Really? She also said that she hoped I had received the card of condolence they sent me right after they heard. To this day, I have received no such card. Either somebody dropped the ball or they were just too busy to contact me. I’ll never know. Needless to say, Gumbo’s death was devastating to me. He was a gentle bird and had a huge vocabulary. He enjoyed being around people. But no more. My friend of 29 years is now gone. All I can say in closing is, be EXTRA careful when choosing an avian vet.

Leo Bjergo

I have several Cavies (Guinea Pigs). One of them became seriously ill. I thought it was just a skin infection until her cheeks puffed up, making her look like a Chipmunk. It became so serious that she couldn't eat pelleted food. carrots, or any other hard foods. I called my vet and found that she would be gone for two weeks. I made an appt. for the soonest possible date, but when my baby girl started losing weight, I took her to a 24 Hr. Emergency Clinic They gave me some medication and said, "If she gets worse, I recommend Dr. Latos, at Veterinary Angels Medical Center. He is the FINEST Guinea Specialist I know of. It appears she may need surgery. This could cost about $ 500.00.) When my baby started losing 1.5 Oz. PER DAY, I made an emergency appt. I'M VERY GLAD I DID. Dr Latos did a VERY thorough exam, and told me she had a parasitic infection. He even invited me to look through his microscope to see what the "Bug" looked like! He was going to keep my "Little Angel" overnight for observation. But there was a problem with my credit card. (My bank had just renovated their computer system, and it seems that it created problems for ALL of their credit card users!) When my credit card wouldn't clear, they gave me a list of organizations that assist people with paying their vet bills! (Since I didn't have internet access at their office they worked with me to save my Little Angels life! I had to take her home, since I couldn't pay for the boarding and care in advance.) During the trip home, I noticed a marked change in Little Angels behavior. She was NO LONGER lethargic, but actually wheeking for attention/food! Her appetite had returned! I stopped at a market and bought the ONLY thing I thought she might be able to chew with her mouth in such terrible condition, a banana. I gave her a small slice, and she IMMEDIATELY tore into it and began wheeking for more! Dr Latos's treatment had helped her! Even though treatment is not yet complete, I do believe he has saved her life! Up until then, I had lost ALL hope. I was SURE she was going to die. But Dr Latos and the fantastic staff have given me back my hope! They REALLY ARE Veterinary Angels! I Totally agree with Dr Abalos, Dr Latos IS one of the finest Guinea Specialists! (Little Angel IS NOT just an animal or a pet! She is one of my Therapy Animals, and part of my FAMILY. (I am incapable of having children. My Cavies are my sons and daughters.) THANK YOU, Veterinary Angels Medical Center!

Gerald F Clement Jr

These people are great.

Mary McVicker

Friendly helpful staff. Great community helpers.

Jeff Gomez

What a great place the staff the doctor they've made me feel great about my dog and took good care of her Lola highly recommend them

leilanipop1 .

I brought my brand new hamster here for a check up, just to make sure she was healthy. The location was a bit hard to find, due to construction, but that's not their fault. When I walked in, there was no one at the desk, and I waited about 5 minutes. Considering they had just opened, I didn't think too much of it. Their waiting room was nice and tidy, which was nice. Misty, the office manager with the colorful hair, was kind, caring and I really trusted her. She was patient with my hamster, who was scared to come out of the cage due to being in a new environment. Misty checked her weight and told me to wait for the doctor when she was done. Here comes the bad part: I waited. And waited. And waited. They did not have any other patients besides me, so I am not sure what took him so long. Chatting up his female co workers I guess. When the doctor finally came in, my hamster was freaked out beyond belief. The doctor reached over and practically snatched my hamster out of my hands, and then dropped her on the floor!!!!!!! He then grabbed her by the neck. She looked so uncomfortable. I wanted to scream. And then, to top it off, he LAUGHED about it. He didn't even tell me any useful information that I didn't already know. And then he walked out of the room. Misty heard what happened, and gave me 50% off my copay. She is the only one saving this from a one star. While I appreciate Misty and her kindness, I do not believe I will come back to this location, due to the lack of professionalism and care of the vet. STAY AWAY IF POSSIBLE.

Elyse Bleuel

I love the staff & vets here! They are incredible w/my small & nippy dog! Every visit has been helpful & a pleasure!

Jeni Partee

Wish they were closer, I would come here for all my pet needs. Love the staff. Always friendly and helpful. Place is super clean. I do transport for the rescue, so I'm here often and have never witnessed anything negative

shelley family

Couldn’t have asked for better care in a tough family pet situation! Dr. Archie was thorough, honest, caring and warm. Thank you!! Flash, our tortoise is thriving and healing in a reptile rescue facility! ❤️

RS Digiwerks

These guys rock. My parrot was seriously ill and needed to see a Vet right away. Called a few places closer to me but they were either fully booked or wanted to charge “emergency” fees. Vet Angeles said they would squeeze us in and no “emergency” shakedown fees. We walked in and saw a huge Macaw living in the lobby so I knew we were in the right place. The doctor had extensive experience with exotic birds and knew what to do. The place is a real menagerie. I heard a chicken in the exam room next door and a pig squealing down the hall. Bird is doing much better and on it’s way to recovery. Not to much damage to the checkbook. They even gave us a 50% discount for the visit as new clients.

Susan Hammer

I can't describe how happy I was with the service provided by Veterinary Angels. My dog was vomiting and not only did I get one, but two doctors right to my house! They came to me, and had everything they needed to help my pet. Dr. Milliken and Dr. Hengst were extremely professional and friendly and I could tell they really cared about my dog. I would refer Vet Angels to anyone.

Alina Molden

We have followed Dr Ravenscroft from a previous clinic. She is a wonderful and caring Dr. She has taken care of all my 5 pets for years. This review does not include her, however, she has not returned my call nor responded to my email. So now I feel compelled to review the entire practice, as she's the Medical Director. I have a 13 yr old Boston Terrier that has had pneumonia 4 times over the years. I always know when it's about to kick in and he can collapse within hours from lack of oxygen as his passages are all blocked and he can't breathe. I was at the door 9 am last week and told the front office staff our history and to look up the last antibiotic given to him, as it's the only thing that works for him instantly. I received a call at 10 from a Dr Gretchen Becker letting me know that she has given my dog a probiotic and which vitamins she wants to recommend. I was very clear-give my dog the antibiotic in his chart (Doxycycline) ASAP!! She also mentioned they would use humidifier apparatus him if they have it. I got off the phone at 10 am knowing my dog is well cared for. NOT THE CASE!!! I did call at 1pm and they told me he is about to get this same humidifier treatment. What? At 2pm they called me and told me to come ASAP as my dog crashed twice, and tongue was purple. I drove while sobbing and ran in to be greeted by the vet. She stated that he is now better. I asked her when they gave his antibiotic and she had a blank stare...walked away and came back and said now. I asked if it's Doxycycline? Nope, she was waiting for me to go fill a prescription for that med! nd no one called me???? WTF?? It was almost 3pm!! She also got argumentative with me. Then they let me in to see my poor baby, who was soaking wet after having to be iced down as his fever spiked within minutes! Then I saw the owner Darlene and let her know how upset I was and why wasn't he taken care of early when I brought him in. She walked away and came back and said that he was given the breathing treatment in the morning, but the vet said it was just now! Then she told me I need to take him in the pouring rain to a 24 hr clinic. Which I did and it escalated into 3 nights and almost $4,000. I am so upset that he has to suffer like this!!! They neglected my dog from 9am and no one did anything until his tongue turned purple after 2:30pm! The saddest part is no one has called to see how he is doing? Pathetic. As the other one star reviews state, beware!!!!! Maybe this place used to be good but that's definitely not the case anymore?

Terese S

Would not recommend for dogs

Debra Malmazada

We rescue farm animals and were part of the Woolsey Fire. You should support Veterinary Angels Medical Center any way you can. They are truly Angels!! It's hard work and Doctors are not as good as the old school Doctors. The owner goes above and beyond, she's hands on and if we complain she takes care of it. She even got rid of a bad Dr. based on her clients. She helps save and tend to many animals without fees. The prices are not just reasonable, but far less than the crooks out there. I know all of them, based on how many years I have rescued and owned. Not only is this place 10 stars but the staff's attitude is not rude and entitled. They are kind and everyone works hard for the sake of the animals .

Jordan G

I used to be a client of All Animals Medical Center (which I loved) in Calabasas...until they abruptly shut down not letting their clients know and leaving all patients without access to their pets medical records. I actually found out they closed while visiting another vet for my boss. So when I found out they closed, I tried to locate a contact number. I found the number to Veterinary Angels Medical Center. I called and gave them my previous vets name, Dr. Miliken, my name and my dog's name and they assured me they would send me his vet records. Flash forward two weeks...I still have yet to receive them. Since waiting two weeks, I have waiting an additional week and left 3-4 voicemails, all of which have gone unanswered. At this point, I cannot get my dog in for his necessary dental work elsewhere because I've been forced to wait and he must be revaccinated since I do not have his old medical records. I wouldn't trust a vet that can't be bothered to return phone calls especially in regards to pet health and I, most certainly, wouldn't trust any company that hires or works with vets who just shut down their practice leaving all their patients without access to their pets' vet records. I feel horrible for the clients of All Animals who had to find out it was shut down under more dire circumstances. If and when I receive my pets' records, I would be more than happy to amend this review but until then, I would select another vet. Absurdly bad customer service.

Jessica Phillip

They did an exceptional job on my dogs spay and neutering. They made both my dogs feel really comfortable for their fiesty very visit. Even though i don't live close my next puppy it's getting spayed here.

marina ruggles

Wow one of the Best Vets I've ever come across so caring and helpful and knowledgeable! The Girls are so helpful as well as the Dr and his assistant. They even do House calls and care for ALL.kinds of Animals . They came to the house and took care of my Chickens too ! Just GREAT ALL AROUND

Morgan Cain

Very professional. Clean and neat.. caring staff.

Kelly Cianci

Thank you Lisa And Gary and Missy for everything you guys do for my 4 legged kids

Sam Newman

This place is fantastic. The staff is friendly and knowledgeable and know how to put scared pet parents at ease. I'm a dog trainer in the area and the one thing I know is that when my dog is in trouble Vet Angels is my first call.

Paul Geekie

Veterinary Angels and staff were absolutely amazing! When my dog, Kiya became what we thought was "blocked." Veterinary Angels Medical staff discovered that she had a large tumor growing on her liver. They performed amazing surgery removing the tumor and Kiya couldn't be happier! Kiya is a life long Veterinary Angels client and will never be seen by another practice. Highly recommend this professional and truly caring staff of Veterinary Angels Medical Center. Love you guys!

Renee Rubach

They are The Best!

Ruth Erickson

Very nice place. Great staff. My niece and nephew pups are treated so wonderfully

Jesse Berger

Entire staff is awesome and they always go above and beyond to make sure I'm getting the best care for my pups!