Our normal vet was closed and they recommended we come here for our kitty's emergency. They took him right away and let us know the cost of the appointment was and checked with us if it was okay financially to give him pain meds. Of course. They took him back and we waited over a half hour. Our normal vet was able to tell us what was going on with our kitty over the phone and tells us it was the end of the road. Without checking financially or for his history they did over $275 in X-rays and test. Just to come to the same conclusion that our primary vet came to over the phone. We ended up with a $500 bill for our kitty to be euthanized. I have NEVER been to a vet that doesn't run all the cost by you before doing the tests, I think it's a very bad business practice. We were devastated over our loss, but then was not the time to argue over pricing so we paid and left. In addition the euthanasia didn't go over smoothly, something happened to the IV and it became blocked. They had to take the line out and put it drug directly in. It was heart breaking watching our kitty so angry and scared in his last moments with us. The staff were apologetic for the mishap, and I understand things happen, but it just made the experience that much harder and harder to come to terms with.
Don't get me wrong all the staff were very kind and caring through the whole experience, and I would trust my animals in their hand no doubt BUT not checking before running unnecessary test (costly and prolonging our kitty's pain) is just bad business. If they had asked or checked with our primary vet's records in sure they would have know right off the bat.