I would like to say a personal thank you to Mark Branon (Dean of Calhoun HSV), Dr. Karen Bright (Professor of Mathematics), and Janet Burch (Mathematics Secretary). I commend these three hero’s for actually caring about what is right for the student and following up on the issue I had with the bookstore until resolution. FYI to all fellow students and whom it may apply, if you are taking a class and it uses the same book as a previous semester the access code is indefinitely good, only when the book changes will you need a new access code. If you don’t believe me just contact Pearson yourself. The bookstore representatives conned me into believing I would need a new access code even though the class I was inquiring about used the same book. Upon trying to return the access code, unopened and with receipt, I was told they couldn’t because it was past the return date. It was less than 7 days after I purchased the code that I tried to return it. I spoke with the manager of the bookstore Josh Freeman and explained to him how his staff had incorrectly informed me that I needed this and he did not care at all. He showed no empathy for the poor customer service that had been given and even more so he ultimately robbed me for $136. It is illegal in the state of Alabama to falsely advertise a product and sell it to a consumer (ADTPA, which can be found at Ala. Code Title 8, Section 19). After the authorities were involved I was finally credited my money back for the access code. Josh would not even come out of his office to apologize to me for the trouble I went through. However, I’m so thankful this happened to me instead of another student, because I imagine many students would have given up on trying to resolve the issue. How many other countless students have been robbed by the same erroneous misrepresentation of information? Overall, I recommend only buying the books/supplies that are only available at this bookstore here and finding all of you’re other supplies on amazon or elsewhere, you will find them cheaper and you will receive much better customer service.
PS: To the best of my knowledge this bookstore company will be leaving in July and will be replaced by another third party, hopefully the new company will have higher standards.