Reviews of AAA Cruise & Travel - Bellevue (Travel Agency)

Samay Sengamphan

1 hour wait can sometimes turn into 1.5 or 2 hours or more. It happened to me twice. This is not very reliable sercice, especially when you are in hurry. It cost more when you cannot go to your work because ypu have to wait until the truck arrives to get your vebicle. I will not renew my membership this time.

Teresa Lindsey

Trinity was fabulous. Our trip is planned. Best experience.

Hilton Locke

Very bright, open concept store. All kinds of AAA services under one roof

Zach Forrest

Jude Carlson is an amazing travel agent @ the Bellevue AAA store. She has arranged a cruise, trip to Israel, and most recently a trip to France. Jude is a great problem solver and suggests travel options that I didn't even know existed (for instance flying out of Vancouver, Canada for a cheaper flight). She has amazing attention to detail and all our trips have gone smoothly!!!

Connie

Friendly, professional, helpful! I was purchasing foreign currency for an upcoming European trip. I had two visits to AAA, ordering the money, and collecting the money. Everyone I encountered was first-class helpful. I've been a member of AAA for decades--and will continue to be a member.

John Frog

I needed some paper maps to plan our trip with, and the staff helped me out with way more than I thought might be available. Very helpful, and gave me some info on another facet of carrying foreign currency by card that I wasn't familiar with. Thanks.

Kimberly Johnson

I attended the Bagallini Trunk show. very informative and loved the discount.

J DO

Very polite and helpful. Made getting my international liscence a breeze.

Pat Davis

Michelle Thurston provided excellent and immediate service to us when we had to change our flight reservations and our reservation for a car. She persisted in finding the best arrangements given that reservations were somewhat scarce when we had to make changes. Thank you again for your timely assistance. Pat and John Davis

Greg Schuler

We were shopping for traveling aids. We found a few things but not exactly what we were looking for; we ended up finishing our search on Amazon. The payment process was awkward because the checker had to take our credit card across the office to run it; and while she was over there with our credit card, she got interrupted by another employee looking for information. She complained about being short handed.

Joy Pocasangre

The experience was a little slow, but fine. Guess we weren't prepared to have to buy Woodalls when we used to get this from AAA. In Oregon at the moment and a listed AAA place called Three Rivers RV Park outside of Roseburg said they listed with AAA, but only give a Good Sam discount. [no senior discount either] Disappointing. Lovely setting, but no attendant to give change for laundry or soap until 10am! Dogs groomed on picnic tables, child yelled at and slapped--really offsetting.

Kim Grummel

Helpful and fast customer service!

Rebecca Brown

The agent was very nice and helped me book hotels for a three day drive from Bellevue to the Palm Springs area. The maps are also helpful when my GPS is having a bad day. Hotels were needed at specific locations because I only wanted to drive 6-7 hours per day. I didn't realize that by using AAA my hotel choices would be very limited. She put me in a dive at a truck stop. It was not a good experience for a woman travelling alone. There were so many other options, but they didn't show up on the AAA map, and the truck stop showed up as a small town. I like AAA, but won't use this service again. I need a decent hotel that feels safe.

mark harrison

So friendly and helpful

Joan Knafels

We’re handling our cruise reservations long distance. We’ve never been to the Bellevue Store but our friends have used their travel expertise many times. I can tell you that we’ve been extremely happy with our agent Trish Morris. This is relatively new to us and she has made the procedure much easier than I thought it would be. We would strongly recommend her.

Kathy nakata

On a recent Monday, since we had a few open days, we decided to take a quick three day trip to Yakima and Walla Walla. We called AAA at about 10:00am for a trip tik, some maps and information of the area. AAA said they would have the packet ready by 1:00pm. Enclosed were our Trip Tik, Map of Washington showing the freeways and highways, a few interesting leaflets focused on the area, Auto Tour, Wine Tour, a couple of magazines of recommended places to visit. We had a wonderful, and educational trip. Our drive went very smoothly with the help of the Trip Tik and maps - the approximate times for the drive was very helpful.

Kathleen Crowe

Wonderful service!! Jeanine was so fantastic, knowlegable and such great help planning my trip to Lake Tahoe!!!

Robin Crew

Edit: Susan contacted me and renewed my AAA membership as an apology for the events previous. It was really lovely working with her and she was very kind through the process and she reassured me they were working towards improving that aspect of the service. I feel comfortable with changing the rating and returning in the future after my talk with her. Old: I tried to get help with reserving a hotel room for the last 2 months for a business trip in the summer. The agent I was working with was infrequent with communication then stopped responding all together. I found out later they had quit without alerting any of their clients or giving their work over to anyone else. Communication since has been unreliable and I missed out on being able to get he hotel room within my budget by the date I needed to get it by. I'm very frustrated with this service.

Steve Theodore

I had such a wonderful experience booking a trip for my 20th wedding anniversary with the help and expertise of Trinity Dawson, who was able to get me a great deal on the package I wanted, negotiated terrific rates, and helped me to keep the trip a surprise from my wife too! I highly recommend her expert services!

Amed Nazemi

It has been a good one. Ahmad Nazemi.

Janet Wright

We are about to take our 2nd trip to Europe and have booked both tours through our AAA agent, Michelle Thurston. She and everyone at the Bellevue office have been very friendly and helpful. Thanks Michelle,

Linda Olson

I had the pleasure of working with Trinity Dawson to create a package deal of flights and hotels in Stockholm and Copenhagen. I'd never been to either country so was totally overwhelmed with how to do it all. Trinity clearly knew what she was doing and helped me save a LOT of money! She was ever so patient with me and gave me all sorts of tips for learning more about the area I would be exploring. The staff at the Bellevue office is wonderful, and the facility is lovely. It's always a pleasure to visit that store and the staff!

Leon Hargreaves

Love my Agent , she has always given great service . not pleased with the cost, has rinsen a $100 in a year , whats up

Joy Orona

Such great customer service. And a sidewalk sale to boot! #ilovedealsandfreestuff

Stanley Lind

Was going to Arizona to meet with friend in Quartzite. AAA worked hard and found a nice motel to stay in nearby! Thanks AAA!

Deanna Houck

Had a great experience working with AAA's Trinity Dawson! Trafalgar Tours followed up with everything she had set up. Thank you Trinity

Rahul Frias

Efficient and helpful staff. I got a passport photo and international driver's permit here.

Betty Mastropaolo

We have used the Bellevue AAA travel department before and have been very pleased with the service and friendliness of the staff. EXCELLENT!

Nancy Parker

Our Agent, Trinity, has been great. Always responds quickly to our questions and concerns. We've used AAA before and always get top rated service.

anne regan

Very helpful, friendly people working here with lots of products to browse through too.

Elizabeth Saul

After many visits over 10 years, I am unfailingly enthusiastic about this AAA. Staff are friendly, helpful, and extremely knowledgeable. The store always has those obscure/unusual items that I need.

Felipe Ramirez

Needed International License and other travel supplies, they had everything and great service.

Don Williams

Great travel store friendly people. Cruses, international driving permits maps and travel items.

Jim Wiggins

Great fast friendly service and lots of useful travel items for sale

Ying So

The agent was very helpful and patient in answering all our questions.

Victoria Jones

I have moved to a new area and I still want to be able to look at a map!! They sent me several maps and they arrived within a day of my request!

Judy Powell

Trinity was great. We gave her a tricky itinerary and she handled it very professionally. She listened to our needs and goals, and understood exactly what we were looking for. She navigated a very tricky process for us even experienced travelers.

Kelli O'Brien

Great clothing & items for your travel needs.

Mike Johnson

Excellent location with more staff on hand than customers. In and out with international drivers license in less than 10 mins!

Jeanine Jordan

Great customer service. But I still haven't received my AAA card.