Reviews of Gray Line Montreal (Travel Agency)

Yunnie Kim

Courteous service and friendly staffs. highly recommend.

J Schroeder

Great way to get a view of Montreal and decide where you want to spend more time. 'Hop on, hop off' makes it easy to see that places you like.

Mark K

To be honest this is not a cost effective way to see Montreal , which is such a wonderful place. . The commentary was inaudible (no ear phones) and when you could make out what was being said was of no historical interest at all. Our tour turned into a private tour for a hen party that sat downstairs , much to the delight of the guide!!! Rubbish. Don't waste your money. Mark. Ireland.

Peggy Culpepper

We were so looking forward to this experience but turned out to be a miserable experience. Have been on many hop on and hop off bus tours in many other cities and never had a bad experience. This one was the worst. We got a two day pass to see Montreal but after about 1 1/2 hours we just got off. The bus driver was the worst, kept running over the security lane dividers and laughing about it. I really thought we were going to have a collision with other vehicles. The bus kept lurching forward and back the entire trip. Not sure if that was the bus or the driver. By the time we got off the bus my back was killing me from that back and forth jerking motion. We could not hear the commentary of the tour. The speakers were cracking and not loud enough to hear over the road noises. We went back to were we purchased the tickets to tell them of the issues and that we would not be returning for day two of our ticket. We were offered no apologies or any compensation on our ticket. All that was said was we will look into it. We did not go back and I would no recommend Garyline tour in Montreal to anyone.

Heather Bink

On a recent trip to Montreal we took a Hop on Hop off Grayline tour. The tour is a bit expensive. But it was a good way to get any overview of the city, which we were able to further explore on foot. The tour guide was really informative and helpful. I'd do this again. Although next time I will take advantage of the Hop on Hop off feature. Be aware that the tours stop rather early in the afternoon. If you are not careful, you may find yourself at the main terminal on Pearle Street rather than your point of origin. We experienced this, but enjoyed a nice walk back to the other side of town.

Heloisa Coe

(Translated by Google) Muito ruim. Comprei uma excursão para as montanhas Laurentides, escolhi um ponto de pick up e no vaucher estava escrito horário 8h. Cheguei 15 minutos ante e esperei até 8:15. Telefonei para saber o est esta acontecendo e disseram that tinham passado at 7:30 th não devolveram meu dinheiro. Gray line nunca but! Very bad. Very bad. I bought a trip to the Laurentians via the internet. I bought a tower to Laurentides by internet. On my vaucher the marked schedule was 8am and I arrived early. On my voucher was 8h and I arrived 15 minutes before. They did not pick me up and when I telephoned they said they went at 7:30. They did not pick me when I was there. And they did not refund me, I lost 100 cad.And they did not refund me. I lost 100 cad. Gray line never again! Gray line never more! (Original) Muito ruim. Comprei uma excursão para as montanhas Laurentides, escolhi um ponto de pick up e no vaucher estava escrito horário 8h. Cheguei 15 minutos antes e esperei até 8:15. Telefonei para saber o que estava acontecendo e disseram que tinham passado às 7:30 e não devolveram meu dinheiro. Gray line nunca mais! Trės mauvais. Very bad. J'ai acheté une excursion pour les Laurentides par internet. I bought a tour to Laurentides by internet. Sur mon vaucher l'horaire marqué etait 8h et je suis arrivé en avance. On my voucher pick time was 8h and I arrived 15 minutes before. Ils ne sont pas passés me chercher et quand j'ai telephoné ils ont Dit qu'ils sont passés à 7:30. They didn't pick me updates and when I call they sad my schedule was 7:30. Et ils ne m'ont pas remboursé, j'ai perdu 100 cad.And they didn't rembourse me. I lost 100 cad. Gray line plus jamais! Gray line never more!

eric givern

(Translated by Google) Value for money for francophones is not great and I'm nice. (Original) Rapport qualité prix pour les francophones c'est pas terrible et encore je suis gentil.

Nasser M

Good way to tour and learn about Montreal, specially if it's your first time to visit.

Pat Sawatzky

Knowledgeable guide and a skilled bus driver made for an excellent experience!

Brian Bigda

If you're lazy and/or lame, then these bus tours are perfect for you. Here's a tip ... if you're traveling, get out and walk. Experience the city upfront and personal, not from peering out the side of a tour bus. I thought the staff was very nice, but the experience of sitting on a bus, horrible... not the way I'd recommend visiting a destination.

Dean T.

Very friendly and informative staff. You can catch a bus every 15 minutes.

Dustin Dunbar

We love the tour itself but either the busses are overbooked or the drivers are unprepared. We took the tour from the start and got off at kondiaronk at 330 and watched for more than an hour as the busses did not stop. This is more of a hop off stay off tour ...

Baptiste Bidois

(Translated by Google) Very expensive for the interest of the visit with only comments in English ... (Original) Très cher pour l'intérêt de la visite avec que des commentaires en anglais...

Rami Tissawak

Great

Alex Schoedel

Hop on hop off bus tour. Pretty good route and mostly friendly staff. Explanations on the way are in French and English, which is a bit confusing sometimes. Unfortunately, the buses were pretty old and not really comfortable. There are seats outside on the top (I would recommend going up there) and inside the bus (no air conditioning). I definitely recommend taking the night tour as well. It is a different route and pretty amazing.

christopher leerssen

Good way to see the city I suppose. But way over prIced. Tour guide was crass and made numerous off-color comments. Busses were kinda cool but a little rickety. Driver made a pretty dangerous move driving in the wrong lane into oncoming traffic--made sense in a sedan but not a bus filled with 100 passengers. I would have done it all day long but not in his shoes.

Jose Pelaez

Nice place to visit

Sharon Roberts

Montreal is beautiful. Got this tour just as it switched to the low season schedule but there were still plenty of tourists. Multiple people complained but no buses were added. If you got off you had to expect an hour wait before there would be enough room on another bus. We were told to get on the bus in front of us to continue the tour, but that bus pulled out just as we were pulling in leaving us to stand around for 30 minutes. No chance of this being a good hop on hop off experience.

MAX Property Mgnt

Wasting money.

WB Jr

Great experience, hop on hop off tour bus really is the way to go. We've taken a few of those and have yet to be disappointed. The tickets vary in price depending upon what you want to see, what kind of package you purchase. The tour guides are always friendly and knowledgeable about their cities and the special landmarks of them. Highly recommend a Hop on - Hop off tour bus. There is more than one company to keep prices competitive.

Julian Thorpe

Double decker London style open topped bus . We ambled along trying to absorb all the information from the guide on board. Information overload but gets you orientated at the beginning of your visit .you can hop on and off over two days with this tour which is good value .We had a variety of guides over the two days Cindy was a cut above

vinayak sharma

Not value for money and a bit boring too..its better to plan by own vehicle or city transit.

Ian Black

Good tour.

Marcel Patoulatchi

(Translated by Google) Very pleasant visit. We did the whole tour at the opening which gives us a general idea of the city, to select what we want to visit and to organize with stops. Our guide Robert was perfect, very interesting and available for information. The course although long (2 hours) does not cover the whole city. No passage to the Olympic Stadium for example. That's to know. We recommend this visit to discover Montreal. (Original) Visite très agréable. Nous avons fait le tour en entier à l'ouverture ce qui permet d'avoir une idée générale de la ville, de sélectionner ce qu'on veut visiter et de s'organiser avec les arrêts. Notre guide Robert était parfait, très intéressant et disponible pour des renseignements. Le parcours bien que long (2 heures environ) ne couvre pas toute la ville. Pas de passage vers le stade olympique par exemple. C'est à savoir. Nous conseillons cette visite pour découvrir Montréal.

kerry fletcher

Our first time here and I have to say I was very disappointed with our tour guide Akiva. He seemed like either he didn't know anything, or just didn't care. There was no humour. Landmarks were pointed out just as we drove past. We got off. Our next tour was much better with a patter and humour to fill the gaps between landmarks. I think all guides should know it all, by heart. There should always be a running commentary in English and French. Bussed need servicing.

MU GÜ

(Translated by Google) Tour was as usual for Hop on Hop off. Buses came regularly, but the stops are difficult to find. (Original) Tour war wie gewohnt für Hop on Hop off. Busse kamen regelmässig, jedoch sind die Stops schwierig zu finden.

Maria Archer

The hop on hop off tour is great

Eric Favre

(Translated by Google) Good visit pity that what is said in English does not correspond to what is said in French. It is not easy to translate entirely but for the price .... (Original) Bonne visite dommage que ce qui est dit en anglais ne correspond pas à ce qui se dit en français . C est pas évident de traduire entièrement mais pour le prix....

TOM HOLUB

I know Gray Line has hot and cold ratings but consider mine hot! We only ever met kind, friendly and knowledgeable staff members both on and off the buses. The tours were very interesting and our guides gave us personal recommendations for restaurants and sites. Great job!

Lisa Patzelt

We did the Citytour and were very disappointed! The Guide had such a strong french accent, we could hardly understand a word he was saying. Therefore the tour wasn't informative for us. The view from Mont Royal wasn't good, because the bus stopped at the wrong side of the mountain, so instead of looking on Downtown Montreal we saw residential areas. It was a waste of time and money (about 50 CAD).

aaron bensimon

Bus tour guide was a HUGE separatist. He made it very clear when all he kept talking about was how great of a man Reve Levesque was, and talked about upcoming Saint John Baptiste Day, and neglected to mention that Canada Day was only two days away. Also pointed out the Quebec flag with great enthusiasm and went mono tone (made it very obvious) as he mentioned that next to it, was the Canadian flag. I'm a local and was disgusted with him. So were a few tourists from Ontario.

Eivind Raknes

A great way of seeing the sights of Montreal

Lisa Sissons

Had an incredibly rude guide on the open top tour bus who kicked everyone off the bus and asked for tips. I hadn't ridden the full way around yet so asked if I could stay on to my stop and he rudely told me to get off and get on the next bus. I genuinely have been confused by this entire experience as the stops are not clearly marked or obvious, so it took me awhile to get on the bus in the first place. I genuinely was asking if I could keep riding and the response made me not want to tip. When I got off the bus the guide said "good riddance" to me and made some snarky response about generosity to the women in front of me when they didn't tip. Sadly this ruined the experience for me and I wouldn't recommend this to anyone who wants a nice tour experience.

Nana-Marie Thomas

I enjoyed every moment of the tour...would hope for less of an accent on English tours, however, it was very difficult to understand the guide. Love Montreal and Gray Line is a good company here.

Raquel Gomez

Very bad service! Very overpriced: 55$ and only english and french audioguide. In Ottawa and Quebec you pay 32-35$ and get 10 languages available. When I asked the lady in the front desk why don't they offer other languages she said "you have to learn english if you come to Canada". Something quite rude to hear, given that Canada is supposed to be a multicultural place!

Julieta A

This is the best way to see Montreal. I recommend getting the 2 days pass so you have enough time to hop on and off everywhere.

E C

-$56 for a 2 day pass is a little pricey. Compared to a similar tour in Toronto, a much bigger city, which is $44 and has twice as many stops. -The stops really aren't that interesting. We only wanted to get off at 3 different stops, and one of those was because it was near our hotel. -There is no actual Gray Line signage at each stop. You're guessing where to stand and if you get disoriented exploring near a stop, or try to find a different stop then good luck with that. -If you buy your ticket beforehand at a hotel, for example, and the buses turn out to be crowded, you could be waiting a while for another bus. -Your experience on the bus will vary greatly depending on which guide you get.

Sebastian Pachl

(Translated by Google) Way too expensive. 55 candollar is the cheapest fare because there is no one-day ticket. Even Rome, London and Paris cost THE HALF! (Original) Viel zu teuer. 55 candollar ist der günstigste Tarif, denn es gibt kein Ein-Tagesticket. Selbst Rom, London und Paris kosten DIE HÄLFTE!

Leon Sharpe

Over priced with no communication that the buses on the timetable other than the red bus were extra cost. They were very fast to take my $165 for a rattley old London bus that kept rolling backwards. Go to the information desk, they are a lot more helpful and you can get everywhere this bus takes you via the public transport system for a fraction of the cost.

Hanna Samia

Very bad experience, not recommend!!!

TripleTransAm .

Very mixed results... the evening tour was excellent, with guide Ronnie (?) being on top of his game and just constantly animating the tour with facts. This saved the day because the day tours were marred with headaches from the very start. Paid full price without any notice on the website of about half of the itinerary being unreachable and therefore cancelled due to a gay pride parade and some small cycling event. Now the gay pride parade has been a thing for many years and shouldn't have been a surprise to a tour company (it was to me because I don't follow such things). Lady at the counter immediately tried to shift the blame to me for not having done my due diligence which infuriated me to a point I never ever get to. After things calmed down with a promise of working something out at a later date, we hit the first bus with a somewhat funny tour guide who basically gave zero information. After the abbreviated tour (during which there was some arguing between the tour guide and the driver over how to get back to the modified start point, over the loudspeakers no less) we were dropped off a block away and told no more tours for the day. Went back to the counter to find tickets were still being sold... went back out and hopped on another bus to redo the loop. Second guide had more info and we were able to get some more coverage than before. Asked if the night tour was still on and if so, from where... she absolutely wouldn't commit. It's as if the company picks up random people here and there as guides. Decided to stick around for the night tour and THIS was a proper professional tour. Ronnie and driver were the only reason for this two star rating, otherwise I would have to try to somehow give them a zero rating for running a clown show. Ronnie needs to get with a proper company because his skills deserve to be properly showcased.

Edwin Beerentemfel

Nice tour through Montreal, but the quality is very depending on the guide. We had a very funny and good one and had some nice small talk. Change bus if the guide is not good, their are many more.

Ramón Vega

Unfortunately the tour is only for English and French speakers. It’s incredible that they have such old buses without more languages. They should understand there are other languages in the world. I’ve taken this system in many places in the world. This one was the weakest one without a doubt, in spite of the guides’ good will, who try as hard as they can to fill the technical gaps of this company. In our case, the bus was so filthy someone had to stop to clean their seat.

Francis Moynihan

I was not impressed with the way we were left at the end. We had not been told that we would have to find our own way back to where we started with the tour. Quite informative but a way overpriced! I belive they should be taken to task over their "Gouging".

Shirley Whatman

Staff was friendly and tours were fun and informative.

Charlie Mac

Overall okay. Montréal city tour. Two things that I didn’t like: 1. Late start and the time wasn’t made up. 2. Told that they would drop us off at our hotel after the tour and no they made us walk 20 minutes and my step mother can’t walk.

Cathy Clough

What tour? We confirmed our hotel & pick up time the day before. When we arrived in Montreal we realized the bus wouldn't be able to get to our hotel because of a weekend triathalon. After many attempts to reach the tour company we finally got through & agreed to walk a few blocks & meet them. We confirmed the spot & waited (standing the entire time) for 1 1/2 hrs. The general manager of our hotel called them several times & was told they were on their way. Eventually they said they stopped & we weren't there....we never left!! So..no tour & we prepayed . They have not offered a refund as if yet. Do not book this tour.

chris choi

Recommend it to get a physical map in your head. Covers almost all the main attractions of Montreal.

Skinder Kaur

I had a great time. I took the full tour without getting off the bus first... then i had 2 whole days to hop on and off where ever i wanted. An awesome way to tour around if you’re a solo traveler but it can get pricey if you have a family of 5 or 6. Still, its worth it! Great views from the back of the bus at the top deck!

Lawrence Komen

Hard to understand narration due to French accent. Most of the places on the tour were of little interest to us.

dale mcconnell

Great

Emma Tibbo

Not accurate with reepect to historical content

Robin Riddel

The downtown night tour was nothing like is posted on their website.

J Quinn

Had a great tour with Swan and Richard... the A-team. Very knowledgeable.

Francisco Aranda

Muy puntales y buenos servicios

Alex Dabbah

Worse city tour I've done in more than 20 cities. Not worthy. Very expensive.

Jason Sexton

We did the Montreal Sightseeing 3.5hr Bus Tour. We got to see all the main points. Tour guide was engaging and friendly. Bus comfortable. Plenty of stops although short. Good tour to see key places.

Kathleen Gibson

We toured on sept 14th 2019 with Grayline Tours. I really enjoyed the trip to see the Laurentian mountains and MontTremblant. Our guide, Norman, was fantastic ! He was extremely knowledgeable, kind , humorous and could not have been surpassed. At the end of the day Norman took us to a taxi stand in Montreal, as we needed to get to the car rental agency at the airport. He had one more stop to make and we thought, incorrectly, that we had said our goodbyes. Ten minutes later we were still standing, four of us with 8 pieces of luggage, none of us were able to make a call to get a van to take us to the airport. Norman came back to our rescue ! He said he wanted to make sure we were ok, when we told him of our problem he hopped back in the bus and made the van arrangement for us ! Even after that he stayed until he had seen us safely escorted away in a van to the airport, he would NOT accept an additional tip either ! We are so grateful that Norman was our guide for the day, he truly was a lifesaver ! The Gibson and Frodey families, New York

Viola Poletes

Wonderful way to sightsee. The driver was awesome!

john van Barneveld

Over the top bureacracy.

Rafael de Negreiros Botan

Guides are rude and itinerary is poor. Buses are really old. Just get a bike rental or, if you are in group, book a customized tour.

Stephanie Pateman

Don’t waste your money. I read all of the other 1-star comments which prepared me for this tour to be sub-par but it was more terrible than expected. Do NOT purchase your ticket at the 174 Notre-Dame St. East Visitors Information kiosk as you WILL NOT find the bus stop #1 because it is many blocks away and NONE of the hop-on-hop-off stops are labelled with signs anywhere in the entire city. I NEVER got off in worry of missing (or never finding) the next bus. If you do decide to go, purchase your ticket at 1225 Peel St. Visitors Information kiosk, at least the bus stop is right outside and you can (hopefully) find it. Sit on the left side of the bus or else you will get hit in the face with tree branches, the man next to me was hit in the face pretty bad, and the guide just pretended to give the bus driver heck. Tour operators are friendly but as soon as they are done for the day they were very condescending as I was stranded far from my parking spot as the tour stops at 4:00pm, and doesn’t necessarily terminate where it starts. Very disappointed as I had such a fantastic Red-bus Tour in Quebec City (different company).

Neil Halpin

Very poor and costly tour of Montreal. The guide constantly flipped mid-sentence between French and English, making sense only to himself. Sound quality was extremely bad, unless one sits right by a speaker, and while it was nice to sit on a London Routemaster from 1967, the suspension was questionable, so after a two hour trip, we were glad to alight. The price point of CA$55 was absurdly high, though. Grab a map from the tourist office and invest in a CA$10 metro pass for the day instead.

rebecca de leon

(Translated by Google) Horrible. With tickets in hand the driver of bus 392, started without letting us in, although there was space and there was a lot of traffic that kept him stopped for more than 10 minutes in front of the exit. Then the guide (Lavoie) that was barely heard by the noise of the bus engine, was not cooperative either. We managed to get in thanks to the intercession of the young woman from the company that was in front of the information center in Rue Peel, which was the same person who guided us to buy the tickets. Once inside the bus, when complaining to the driver about his attitude, he was rude, spoiled and in a disrespectful tone reproached us that if we were in an airport they would not wait for us. In short, it was a very unpleasant and embarrassing experience that I hope not the other tourist who only wants to enjoy the attractions of a city and have a pleasant vacation. (Original) Horrible. Estando con boletos en mano el chofer de la bus 392, arrancó sin dejarnos entrar, a pesar de que habia espacio y de que había muchisimo trafico que lo mantuvo detenido por mas de 10 minutos frente a la salida. Luego la guia ( Lavoie) que apenas se escuchaba por el ruido del motor de la bus, tampoco fue cooperadora. Logramos entrar gracias a la intercesion de la joven de la empresa que estaba frente al centro de informacion en la Rue Peel, que fue la misma persona que nos orientó para comprar los boletos. Una vez dentro del bus, al reclamarle al chofer por su actitud, fue rudo , malcriado y en tono irrespetuoso nos reprochó que si estuvieramos en un aeropuerto no nos esperarian. En definitiva, fue una experiencia muy desagradable y bochornosa que espero no la viva otra turista que solo quiere disfrutar de las atracciones de una ciudad y tener unas vacaciones placenteras.

willycmv .

The tour guide was making comments saying not give homeless people money because they are all drunks and drug addicted (maybe he should get educated before he speaks) and then has gull to beg for change from everyone getting off the bus. What a joke.

Muni Raju

Good service

Cécile Bayard

(Translated by Google) The fare is very high ($ 56) and the tour is not very interesting. Buses are either coaches without any aerial view, or red buses that are small and in which it is difficult to find room on the upper floor. In these red buses, there is no visibility on the outside on the lower floor. Another point: the map provided is not precise enough to be able to find the stops and mentions only "places" partners rather than to indicate the interesting monuments (the unavoidable) of the city of Montreal. And the best ...: there is an extra $ 10 for the. Night tour which is neither mentioned on the map provided by the company nor by the seller when buying tickets. I do not recommend if you care about your money! Only positive point: the duo Maxwell and Cécile who have presented well the course and this, with humor. (Original) Le tarif est très élevé (56$) et le tour n'est pas très intéressant. Les bus sont soit des cars de tourisme donc sans vue aérienne, soit des bus rouges qui sont petits et dans lesquels il est difficile de trouver de la place à l'étage supérieur. Dans ces bus rouges, il n'y a aucune visibilité sur l'extérieur à l'étage inférieur. Autre point : la carte fournie n'est pas suffisamment précise pour pouvoir trouver les arrêts et ne mentionne que des "lieux" partenaires plutôt que d'indiquer les monuments intéressants (les incontournables) de la ville de Montréal. Et le meilleur... : il y a un supplément de 10$ pour le. Tour de nuit qui n'est ni mentionné sur la carte fournie par la société ni par le vendeur lors de l'achat des tickets. Je déconseille si vous tenez à votre argent ! Seul point positif : le duo Maxwell et Cécile qui ont bien présenté le parcours et ce, avec humour.

Ouissal Ichou

(Translated by Google) I did not go by bus, but I just wanted to give my opinion about the reception which was very mediocre. The receptionist did not welcome us well, it did not make us want to go around. (Original) J'ai pas fait le tour en bus, mais je voulais juste donner mon avis a propos de l'accueil qui était très médiocre. La réceptionniste ne nous a pas bien accueili, ça nous a pas donné envie de faire le tour .

Juliana Isaza

Terrible service, bus is old and it's always, always delayed. It's not a 30 minutes wait like they promise between buses at each stop, it's an hour wait to hop on and it's not at the time it says in the schedule. Be ready to be stood up and waste precious time on your trip. I must add that this has only happened to us in the Montreal Gray Line.

Tony Scott

Good tour

Terry Longo

Apart from providing comfortable, enjoyable and informative tours, I’d like to commend the Montreal Gray Line staff for their exemplary performance in recovering my lost cell phone. Less than 30 minutes after reporting my loss, a driver phoned in stating he had located the device. Such honesty and responsiveness is rare these days. Thanks Montreal Gray Line.

Deveret Malcolm

Very good

Sagar Satpute

Our night tour guide Rene was super friendly, energetic and knowledge. He kept the whole tour going so lively from start to finish. Memorable experience. Thank you Rene.

hania tabassum

Love it

Jacob Flichtman

Good tour, some guides need a volume check

Owen Mathias

Awesome tour. They were very accommodating to us and our travel schedule.

Karlo Magno Guadalupe

The tour was great but didnt like the tipping afterwards (almost forced). We come from a place where there is no tipping.

Vivien Artaud

(Translated by Google) Much too expensive for the little interest. The buses are too small (not always upstairs and from below you can not see anything). In addition the evening tour is extra (Not specified for purchase) (Original) Beaucoup trop cher pour le peu d'intérêt. Les bus sont trop petit (pas toujours de la place à l'étage et d'en bas on ne vois rien). De plus le tour du soir est en supplément (Non précisé à l'achat)

Patti Laliberte

The trip was good. The driver navigated through traffic, construction, and all manner of other obstructions with apparent ease. The guide was entertaining and knowledgeable of the city and sites. The stops (as everyone else seems to know) are very difficult for the customer to find. Lost a star for that frustration

jean porter

Good tour. Thank you

Bohdan Т

воспользовался предложением этой компании посетить Квебек из Монреаля. в целом считаю поездку удачной. из достоинств отмечу: - пунктуальность; - продуманная логистика; - хорошую коммуникацию с клиентами; - достойный выбор гида. серьезными недостатками являются: - неполное выполнение условий договора. компания не забрала из одного из центральных отелей Монреаля, как обещала; - вымогание чаевых с уточнением их сумм. чаевые бы и так дали, но неприятный осадок остался

AL

This is a trolley that you should get on for touring the City of Montreal.

Juan Guerra

I took the 9 am tour, ladies at the front desk were rude...need to learn to say please and thanks! They made me feel they were doing me a favor...wow, talking about customer service. Driver was OK, jokes not that great, couple of times we applied brakes hard...What didn't disappoint was the city...Montreal is truly a world class destination!

Kathy Gerdts Norman

One Goode was wonderful...jP or Paul. The woman was awful. We got off the bus because of her. She was hostile and irritating. The nice thing is you can get off and get a better guide. Paul was amazing.

Andrew Phillips

Excellent tours

ashley Portillo

The tour was nice, except i found the guide focused too much on the condominium that other more interesting fact!

Mônica Klein

If you get a chance, ask for a trip where Swan (I'm not sure how to spell his name) is the guide. He is very knowledgeable and fun.

Donna B

Good hop on hop off service though no signs at pickup points which makes it hard to find the stops. Some guides are better than others. Also sometimes they have London buses and other times it's coaches

Venita S

Thank you Dale and Cecil for a fantastic and informative tour of Montreal. Cecil is funny and has a great energetic personality- she made us laugh and provided us with great historical information. Dale our driver was very sweet and provided us with the directions to our hotel as well. It's a fun ride, especially if u are in Montreal for a day or two. It gives u an overview of Montreal. It is a bit expensive, however I think it is worth the money as you can hop on and off at any of the stops, which makes it easier to travel and see attractions on foot as well. Also, you can use the pass for two days. I would recommend this tour for all visitors.

DRD TRD

Loved it. Classy.

Mo Mo

Great tour and guides.

Jodi Wyman

We took the Montreal at Night tour and it was amazing. We're here without a vehicle so it was money well spent. In 90 minutes we saw so much. The open air double-decker bus was perfect on a warm summer night. I highly recommend this tour.

Peter Wiedemuth

(Translated by Google) no headphone, only live announcements in english and french (Original) keine kopfhöree, nur liveansagen in englisch und französisch

Jennifer Escalante Muñoz

They treat me very bad in the counter and also they didn't want to return me the money of only one person and we were 8.

Amandamae Colamussi

We had a great tour-guide, were able to sit on top, and had a nice, personal-feeling tour of the city. We learned a lot and it was a nice way to see the city and give our feet a rest. However, we had to hop onto a second bus for the 2nd part of the tour and that tour-guide was much less charismatic -- it sounded like he was reading from a script .. and a boring one at that. So, I think it's hit or miss, depending on your guide.

Margrét Andrésdóttir

The worst hop-on-hop-off I have ever been to. Buses said to arrive at 15 min intervals but we waited for more than an hour and one stop and 45 min at another! No excuses maid. No attention payed to the people who skipped the line. Over all very rude staff on buses which were old and dirty. Would never recommend, not worth a penny.

Gustavo Adolfo Viniegra Mancilla

(Translated by Google) Discover Montreal in a unique way on a London double-decker bus. This excursion bus stops is a unique and informative way to experience Montreal. (Original) Descubre Montreal de una manera única en un autobús londinense de dos pisos. Esta Excursión en autobús con paradas es una forma única e informativo a experimentar Montreal.

Lavonna Skeans

All tour guides talk way to fast. Drivers did awesome job. Would have liked more history information.

Andy Gilchrist

We did the Gray Line tour of Montreal on June 20, Bus 903 with tour guide, Jacques (?). The guide may be in need of examination for some apparent mental health issues. He obviously hates his job, customers, the Gray Line Company and even had despairingly comments about the quality of the bus. His “jokes” were old and trite and some were mean spirited towards an ethnic group on the tour. His instructions were unclear and often conflicting. He should be removed from this job immediately for the good of the passengers, the company and himself. Possibly there is another position he could fulfill where he doesn’t have to interact with people.

Eric Montgomery

Just don't do it - on it right now. It's boring, slow, and everything is in English first, then French. Everyone yawning, the driver is knowledgeable but he seems to be the only one interested in the tour. Lots of Nova Scotia jokes which were tolerable at first, now we're almost ready to get off at the next stop and catch a cab back to our car. If the weather isn't perfect there's too much fog to even see anything.

Rad Macks

What better way to see the city than on a double decker open bus. guided tour with Knowledgable friendly staff point out the sites and history of Montreal.

Ganonymous Last

I did the mont tremblant tour mid October. The bus driver was friendly; spoke both languages quite well. Was funny, used humor appropriately, even to make his points like be polite, don't talk constantly when he is, etc. They don't have control over fall colors of course, I was lucky in timing. It's one of the few that run mid week tours, might be the only one. The boat ride was decent to look around, could see why some people want to skip it. I was concerned with his one hand on the mic most of the time, they need wireless headsets because driving city or secondary roads (at speed) seems like safer with two hands. I was wondering why it was so pricy: The inter-city buses cost $67 return, plus with $3x2 local bus fare, the price difference between this is the boat at $18, plus a margin, although the bus was only a little over half full otherwise they'd need making a killing... Nice to have a few stops (washroom and hard time sitting so long for me) rather than inter city, which only had one real bus work to get there in a day and two options back. Why make a killing? There's others companies who run this tour for far less (think $36+optional boat ride, there another company too), but they only run on weekends. Many many young folks use ride share here way more than in the rest of Canada, it's pretty much a way of life. they send guests a link to rate them in trip advisor after you go, and to get your feedback if something was wrong. Staff at counter from what I recall weren't the typical friendly Canadians from my brief interaction, coming from this Canadian to another, but they weren't rude either. Glad I got to visit tremblant for the colors.

David Reed

Went on a great tour to Quebec City and both Serge the bus driver/guide and Roch the tour guide were friendly and very knowledgeable. Would definitely recommend it.

Rick Steelman

We took the Hop On Hop Off bus while we were in Montreal in June 2016. While the tour itself is interesting, the places where the stops are do not make any sense. On the bus they talk about the Olympic Stadium, places to get Montreal bagels, and Schwartz. They, however, do not go anywhere near any of these places and we had to take cabs most of the day to go to where we wanted. We do not understand why the Olympic Park is not part of the tour as there are several places to see there. We booked this as a way to learn about the city and easily get on and off as we molded our itinerary on what looked interesting. We have done this at other cities we have visited and it worked quite well. This tour, however, made it more difficult to enjoy Montreal as we really could not take advantage of the bus stops. If you want to see Montreal find another way as this bus tour makes it more difficult and expensive to enjoy the city.

Tracy Goetz Dvorak-Marshall

A very busy tour company, they moved things along on schedule and we had a great city tour. I should mention that I left my cell phone on the bus, and the driver, Angelo, who is fantastic, found it. Long, ugly story short (my fault), they mailed the phone to me in Boston and I got it back a week later. Now that's customer service!

Hulet Askew

I loved it there was a lot to see, and a very knowledgeable guide

Pmm Marek

Don't waste your money

Thomas Lengerke

(Translated by Google) Totally scrapped buses with rather unfriendly guides. The city has been a single construction site for years anyway. (Original) Völlig abgewrackte Busse mit eher unfreundlichen Guides. Die Stadt ist seit Jahren sowieso eine einzige Bausatelle.

Dennis Wilding

Some guides were good but others just seemed to want to go home.

Anna Roode

Easy way to see city and very informative.

CLAUDINE BLET

(Translated by Google) Hello we are back from a trip to Montreal and as such we took the double bus from Gray Line. we were very lucky to meet the guide Robert Costa, who, every time he boarded his bus, asked for the nationality of the tourists so as not to forget anyone! it was so nice that we stayed in this bus during the whole circuit, knowing that our ticket being valid 2 days we could come back the next day and stop at the chosen tourist places. and we did well, because the next day, the English speaking guide spoke only English and we could not even smile at these stories on the circuit! then we went down quickly and waiting for the next bus (normally every 15 minutes, but in reality it's longer than that ...) rebelote with the second guide, we did not hear very well .... it still remains an interesting visit. (Original) Bonjour nous sommes de retour d'un voyage à Montréal et à ce titre nous avons emprunté le double bus de la compagnie Gray Line. nous avons eu beaucoup de chance de tomber sur le guide Robert Costa , qui à chaque montée dans son bus demandait la nationalité des touristes pour n'oublier personne ! il était tellement agréable que nous sommes restés dans ce bus pendant tout le circuit , sachant que notre billet étant valable 2 jours nous pourrions revenir le lendemain et nous arrêter aux endroits touristiques choisis. et nous avons bien fait , car le lendemain , le guide anglophone ne parlait qu'en anglais et nous ne pouvions même pas sourire à ces anecdotes sur le circuit ! puis nous sommes descendus rapidement et en attendant le prochain bus (normalement toutes les 15 minutes, mais en réalité c'est plus long que celà ...) rebelote avec le second guide , que nous n'entendions pas très bien .... celà reste quand même une visite intéressante.

Douglas Watson

We decided to take the tour around the city and are very happy we did. The driver was very professional and courteous. Our tour guide, who’s last name is Swan (very sorry we did not get his first name) was a walking encyclopedia. The history was explained with zest and excitement. He kept us very involved the entire time out. We would definitely recommend to anyone looking to see the city!

Athene van Mazijk

Terrible experience. Old buses, poor sound, no space and several stops not covered. Worst $44 spent in a long time

Dick Patten

I would like to tell you how much I enjoyed and what a help driver Serge Ray was truly wonderful. I am disabled, but he was so helpful and I mean helpful. I hope you inform him that he was truly appreciated. I hope if you could send me his address so i could send a card to him. We talked many times in English. He was such a joy. Dick Patten, Concord NH

Isaac Oben

What a Great way to get to see and enjoy the beautiful city of Montreal! The tour guides did a really good job explaining the different places and storylines. The fare is worth it for a two days touring. Of all the tour guides Rene was one of the best. He knows the area very well and spoke up to 3 different languages. I loved his interaction with the passengers to get to know where they are from and comparing that with the city of Montreal. Overall I had a great two days riding hopping on and off this bus.

Connie Curran

Hop on Hop off is really hit or miss. Some guides were just barely going through the motions while others were amazing. The wait was supposed to be 15 minutes for the next bus but we waited as long as 45.

Jackie Dobson

Awesome experience.

Sydney S

Great fun experience!

Jane Doe

The tour was 1. deceptive; 2. uncomfortable; 3. expensive. The brochure shows a tour map with visits to spots that you never get a glimpse of. You simply don't see them at all. For example, the famous Shrine and the Westmount Overlook of the city. The main sights aside from Old Montreal are big buildings that you go swiftly by: a medical complex here, an apartment building there. The bus was so jouncy that it was miserable riding. After each red light, the driver would apparently pop the clutch so that the vehicle lurched repeatedly. No suspension on the bus, so all the jolts were magnified on the top deck (you couldn't see anything from inside the bus--windows tiny, with screens as well as glass). The announcer's voice over his microphone was so loud it hurt your ears.

Bastian Gebauer

Wir hatten von zuhause aus bereits die 2 tägige Hop-on-hop-off Tour gebucht. Die Fahrzeiten von 10-16 Uhr müssen wir bei der Gesamtplanung irgendwie übersehen haben. Auf jeden Fall sehr kurz und nur als komplette Rundtour nutzbar. Aussteigen, was angucken und anschließend weiterfahren, ist fast nicht möglich. Also maximal 1-2 mal, sonst fährt kein Bus mehr. Wir wollten am morgen nicht an der Starthaltestelle einsteigen, sondern am Mont Royal. Allerdings gestaltete sich das Finden der Haltestelle mehr als schwierig. Keinerlei Markierung oder konkrete Angaben im Plan, machten einen kurzen Sprint unerlässlich um den Bus noch zu erreichen. Auf dem leeren Parkplatz war es offensichtlich, dass wir zu diesem Bus wollten. Dennoch wäre man fast ohne uns gefahren. Das Personal hatte offensichtlich nicht wirklich Spaß am Job. Obwohl wir unsere Tickets schon am Vortag (nachmittags) abgeholt haben, mussten wir erst nochmal zur Info um die Bändchen abzuholen. Diese wurden dann nicht bei betreten des Busses sondern erst, wenn alle drin waren kontrolliert. Das dauerte natürlich an fast jeder Station. Das erklärte dann auch die Dauer eine kompletten Rundtour mit 11 Stationen. Die abendlichen Busse konnte man nur mit einem entsprechenden Ticket nutzen, welches auch nicht günstig war. Den zweiten Tag haben wir gar nicht mehr genutzt. Fazit: Wenn man nicht fußkrank ist, kann man viele Sehenswürdigkeiten auch zu Fuß ablaufen. Die Storys der Guides gibt es auch aus dem Reiseführer. Für die etwas entfernteren Ziele (Botanischer Garten, Olympiapark, Île Sainte-Hélène, Jean Talon Marche) kann man sich sehr gut ein U-Bahn Ticket (10 CAD für ein Tagesticket) kaufen. Die U-Bahnen sind sehr sauber, sicher und auch für Metrolaien gut verständlich. Es gibt in Montreal nur 4 Linien.

Tim Hewson

The staff selling the tickets were a little short tempered, but the tour itself was great. It's a really good way to get a sense of Montreal. We had two different guides (because we hopped on and off) and both guides were excellent, funny, polite and knowledgeable. I would recommend the hop-on hop-off tour to anybody new to Montreal. Any ticket is a two day pass, so don't buy a ticket on your last day in the city.

Vaneska Rousseau

(Translated by Google) The tour is interesting, but incomplete in my opinion. The guides speak basic English and if you are lucky, sometimes translate into French. (Original) Le tour est intéressant, mais incomplet à mon avis. Les guides parlent à la base en anglais et si vous êtes chanceux, traduisent parfois en français.

Marcelo Haim

Very bad.

Gerardo Alderete

Bueno. Es necesario más tiempo en la ciudad y no en las cataratas

Luanne Monahan

Cecile was the BEST tour guide! We had her late on one afternoon. And again the next morning. Informative, entertaining, humorous, and GREAT recommendations for restaurants each day! Thank you, Cecile@

Shian Rocan

I had experienced this tour as a day tour 10years ago. It was 100% worth it. Now, they basically drive you around for a quick overview of major points of interest. Only stop for a longer period of time was at the Basilique Notre-Dame which you won’t get to see inside because this requires more than 30minutes. Overall, great if you don’t care to spend time at the sites. If you are thinking you want to spend time at any of the sites just pay to get yourself there and don’t wast your time with the drive by tour.

Richard Schagrin

Disappointed Been on the hop on hop off in many other cities around the world. This was a disappointment. Maybe because there isn't much to see.

andre saint amant

Love the new pamphlets!

D An

Super. Beautiful view and no rush. You visit all at your ritm.

Ann St Johnramsey

Very informative

Reijo Saajasto

Horrible customer service, each employee gives a different story and passes you off to someone else. Much better off to just rent a car and drive yourself instead of letting these thieves steal your money.

Peter Kleisinger

Irresponsible bus driver and tour guide. When you are sitting on the top deck of the bus be prepared to get hit by trees even when sitting down. No slowing down and no warning. The guides should know the tour and when to warn people. Had much better tours in toronto where they would warn you even if there is still 2 feet of space above your head...

karyn hall

I just got home from an awesome trip to Montreal and loved the experience. The hop on hop off bus tour with Swann was wonderful, he was full of stories and anecdotes that made the trip so interesting and fun. He is an awesome presenter and I would recommend his tour to anyone visiting Montreal. Merci beaucoup!

Pascale Cognard-Malherbe

(Translated by Google) Great to discover the city and locate the sites. (Original) Super pour découvrir la ville et repérer les sites.

Patricia Patterson

Took the 3.5 hour city tour and learned so much about Montreal. I was surprised that the driver was also the tour guide; he provided the commentary while driving, but at stoplights he would get up from his seat and continue his narration standing at the front of the bus. A passenger in the front seat volunteered to be a "co-pilot." She would let the driver know when the light changed so he could sit back down and continue driving. The tour was bilingual so there was twice as much talking for the driver and no time to ask questions.

Raphael Blouin-Durand

Très bons guides parcontre prix exorbitant

Chris Began

Save your money and walk through old town, do not use on and off bus line.price too high,buses old and seats too small. 3 up to 5 stops out of 9 not visited due to other happenings in city. Not explained before purchase. Hours of operation not explain due to city happenings. Not at all happy. Have fun any other way.