Reviews of Cruise & Travel Masters (Travel Agency)

Leslie George

I have had several great family trips using Cruise & Travel Masters. They are the best!

Anne Bailey

We have trusted all our travel adventures to Mateja Harrington and Cruise & Travel since 2005. She always is able to find anything we are trying to do with the best rates, attention to details, keeping us on track as we arrive at the date of departure. When a trip had to be canceled due to a serious injury she walked us through the steps with the great travel insurance she had recommended, to have a complete & timely refund. She has helped us for last minute choices, helped with a group trip and is knowledgeable and just a delightful person. Always accessible and positive a true proffessional in the field of travel. We feel confident and continue to use her services even though we've moved out of state. Mateja reflects the ethical an efficient best in travel using Cruise & Travel!

Richard Baringer

Toby It looks like the only way i can submit a review is to log in to facebook where I don’t have an account and don’t want one. I hope you know that we value your help greatly, especially when it comes to making reservations for us in the far corners of the world, including recently the Gobi desert, Italy, and upcoming Africa. You have saved us tons of money on several occasions. We have referred you to several others, including my son Bill (to Russia) and travel companions from Philadelphia and Maine, all of whom have been pleased with your efforts. Your help has been greatly appreciated because of our frequent travels to various places in the world. Many thanks for your prompt and professional assistance. Dick Baringer and Jeannette Townsend.

Jan Boyer

We worked with a very professional and knowledgeable travel agent. All of our trip documents were delivered ahead of time along with key information that helped make our trip pleasurable.

Ryan Sevcik

Cindy planned an epic honeymoon for my wife and I (Napa > Maui > Kauai; 14 days). Cindy was extremely knowledgeable about EVERY place we considered and went! She better half a dozen potential destinations giving us pros and cons, then booked us amazing hotels in the perfect locations, car rentals, inter-island flights - all cheaper than I could've found them. She was extremely organized, diligent, flexible and accommodating. It was such a relief having everything packaged so nicely for us to not have to worry! I've typically booked trips myself historically, but the difference I can attest to firsthand - was in talking to people at or who have gone to these destinations - who realized they missed out on opportunities due to not knowing/researching places, or staying in a less than desirable location, or eating at mediocre (tourist trap) restaurants due not now knowing better. That was never us - All of Cindy's recommendations were spot on! (And we're not the easiest to please). Highly highly recommend!

Lance Mudrow

Gosh this will be hard to explain, but I truly love how they helped me explore different areas with my fiancé. I am so grateful for them treating me like family and making sure it fits my budget as well. So glad I made a great choice to work with my previous travels and future ones to come. I know most people say I highly recommend it, but this is highly-highly recommended. Thank you so much for helping me live more in life and experience great things. Thanks for not using me. Thanks for letting me experience the travel we deserve in a agency.

troy johansen

They handled everything on our recent trip to Jamaica! Thanks!

Kate Murphy Clark

Holly Janney booked a great trip to London for me and my sister for 8 days in early May. We live in different cities and Holly booked flights to have us travel together "across the pond" so we could visit and catch up. She booked transportation from the airport to hotel and return, no hitches. She booked a great little hotel in Victoria, amazing staff, with a choice of 2 underground stops and a great bus line. She answered endless questions, was patient and kind with all my pre trip nerviousness. Everything we asked her to do she delivered, and at a price we retirees were able to afford. Thanks, Holly. We had a great time!

Val Evans

Cindy is amazing! She had helped me with 3 trips now! She is great to work with, and I really appreciate the little details she let's me know of.

Mary Owen

This was my first experience with a travel agent and it was so easy and personal. Majata Harrington was just so fun and knowledgeable and helped me find the perfect vacation cruise for me. I can recommend her without any reservations (that may be a pun). The whole office is professional and I would never go anywhere else. I'm 100% satisfied.

greg larsen

Another great trip to Playa del Carmen. Holly Janny seems to always surprises us with upgrades Galore. This is our third year to the same Resort the Rio Palace car transportation with Lomas was perfect and flawless. She also surprised us with upgraded rooms Oceanfront sweets Superior rooms. It was nice of our group of 6 to all sit together on the plane going and coming home. Thank you Holly for another flawless enjoyable trip. You are the best. Greg and Sandra Larsen

Russell Ward

Sooo pleased with the quality service and expertise! My wife and I wanted help planning our honeymoon to London. We asked Zion for suggestions and ideas where to stay and what to do. He did not disappoint! He booked a 4 star hotel and a couple of day trips outside London (Stonehenge and Paris). He was very patient with us as we changed our vision for our trip multiple times. I don't feel we would have been able to nail down the perfect options if it wasn't for his expertise. Highly recommend and will use their service in the future.

Samantha Brandt

Horrible experience from the start. I told her I would order our own airlines tickets and we purchased airline tickets and she had somehow already included them. When I asked her to cancel them she said it was not possible to cancel them and that we would need to cancel the ones we bought. Southwest refused to cancel our tickets and now we have $800 dollars in credits that expire by April! I called American airlines and they were willing to cancel the tickets and our travel agent just didn't want to because she was making a commision on the $5000 dollars we paid .Then we get to the airport to come home and American Airlines had changed our flight and said they notified our Travel Agent and we never heard a word from her about it. We sat at the airport for 6 1/2 hours! It was just an unpleasant experience with alot of run arounds. Will never use them again.

Daniel Martins

This was my first experience of a cruise. The arrangements made by Cruise & Travel Masters, and the way they communicated those arrangements to me, give me confidence that all would go smoothly--and it did.

Donnetta Mitchell

Great, personalized, friendly service. Provides expert advice and guidance resulting in money saved and no surprises. Toby Nash and her team are also fun to work with!

Dennis Landis

Extensive knowledge, excellent judgement in selection of flights and transfers, anticipates and solves potential problems, responds rapidly to deal with surprises during travel

Stacy McNeill

Amy took great care of our entire group vacation to Mexico. We had a fantastic time and everything went perfectly. Will definitely use Amy and the team again. Thanks so much!!

Bonnie Nell

Holly is amnazing

Mandi Henriod

I don't think we will plan another trip without Mateja & Natalie! Not only did they put together a picture perfect Hawaii getaway earlier this year...they just saved us money and booked us great flights to the outer banks. After hours spent trying to line up flights that didn't have crazy times like 3am departures, we gave up and reached out to Mateja. She booked us flights with a great schedule and saved our family $800 after adding car rental into the mix. Love this team!

Kathy VanOrden

Toby and Sasha are the best! If you need a travel agent give them a call!

Sheena McFarland

Cruise & Travel Masters has been wonderful in everything from helping me to navigate travel to difficult locations throughout Africa to booking excellent accommodations in Europe. I highly recommend Toby Nash and her wonderful service!

Adam Campbell

Very friendly staff. No problem answering all my questions. Made my vacation planning stress free.

Orion Nash

Excellent prices and customer service

Yaz Keith

They don't have an agent to speak in spanish, and they let me in hold on the phone. Thank you for your non service

Alec Stephenson

Unbelievable, from beginning to end. There was this delightful woman who herself had had a lot of cruise experience. She took my wife and I under her wing. My wife and I have never been on a cruise before. She was patient with us, and totally helpful. There was even a time when we made a bad mistake. We signed up prematurely, and paid for the entire cruise. That same day, I had to call her back… She completely took care of everything! Since we got a full refund, from our mistake, not hers… We were able to make other arrangements, for another cruise in October, and we are totally, totally happy! Thank you, Mary Ann, from the bottom of our hearts! I hope we get to use cruise and travel masters a can and they can! We would never, I repeat never, go anywhere else!

Jeff Draper

Our Princess Cruise to the Southern Caribbean was FABULOUS! Cruise and Travel Masters and the staff there have served our travel needs perfectly. Beth Draper

Johnny Worthen

Great travel agency. Solved problems before we knew they were even potential problems. Also - always get travel insurance. Getting sick on a cruise ship is pricey without it.

Sam Strack

Not only do they live up to their names, they won't treat you like another number.

Paul Gull

Great experience working with Jacquie Lybbert. She was able to get the room we wanted on our cruise even when the cruise company couldn't! We loved our cruise on the Oasis of the seas and can't wait to go on another. I'll be working with them on all our upcoming vacations. Thanks!

Charles Acklin

Non-could be better.

Shawn Mills

They are the best travel agency I have ever worked with. Thank you!!!

Julie Strah

We had the time of our lives! Cruise line was awesome, the workers inside are the best! Thanks!

Jake Strack

I love this place. Nice friendly helpful peeps

John Hunter

They always book is a fabulous trip!

Aaron Small

I will be using them again for my next vacation. Great customer service.

Karen B

Great service, great deals on airfare and car rental package! Highly recommend! Will totally use these again next time I travel.

jack ngo

Amazing customer services, top of line agency, I personally love the business and services. I would definitely reccomend them to everyone!

Nikki Bown

Cindy is the best travel agent we have ever worked with. Her years of experience really help!

Jennifer Gomm

I was traveling to Europe for the first time and was extremely nervous. Emily planned everything from car rentals, to quaint places to stay to some recommended hikes. All in all the trip was fantastic! I highly recommend Emily!

Danielle Turner

Toby has been our travel agent for many years and I trust her and the team there to provide us with the best prices on our vacations. I look to many more years as a customer!

Ashley Kirkham

Toby has always done a great job booking my very important trips... Both to Hawaii, for my beautiful wedding and to visit my grandfather before his passing... Also, we are thinking about a family summer trip and she was very helpful worth ideas... I would recommend her/them to anyone... Thank you for helping me with memories I have already made and the ones that are yet to come... :)

Steve Norr

They helped us to get everything perfect!

Caroline

Emily was wonderful to work with. She helped us plan the trip of a lifetime to the national parks out west. She was prompt, detail oriented and always looking out for our best interests!

Anna Madsen

I was very impressed with how organized Sasha was with our Mexico booking! She made booking with a large group (3 families) a breeze! Travel Masters has the best deals and are very responsive.

Natalie Joan

Mateja is amazing she's my go to for Europe destinations. I even go to dinner with her sometimes because she is so fun! Love CTM

David B

I have used Cruise and Travel Masters for a long time. Doug Anderson has always been my agent and has always done a fantastic job. Trips always go off with out problems or unexpected hiccups. Highly recommend Doug Anderson from Cruise and Travel Masters.

Ashley Tueller

So easy!! Loved everything about my experience.

Amy Babcock

Cruise & Travel Masters are just that masters! They are very thorough. Ever last detail is taken care of so one can truly be on holiday

Ben Strootman

Cindy is super helpful and she always beats whatever price we have come up with in our research.

Nikki Dial

Holly is the Travel MASTER!!!! Easy and fun to work with. If you are going to travel call her first, last or whatever just make sure you call her!

Mike Caldwell

Arrangements worked out great, thanks! Greece 2017

Judd Mackintosh

We had 3 couples on a Hawaiian cruise that was FANTASTIC. Only had rain 1 day. (It was intense...In Hilo the old record was 4.6" and it was crushed with a new record 8.4" in 24 hrs.) We went zip lining and the rain slowed down for the 1st 8 zips and rained hard on the 9th zip. All in all it was a heaven sent for it to slow down, but also made the waterfalls that we were zipping over, like a torrent of chocolate milk crashing down..Was beautiful!!! We went snorkeling at Captain Cook Bay, saw a beautiful but cold sunrise @ 10,000 ft. on Maui, with a 28 mile bike ride down the mountain from 6800 ft to the ocean. Very little peddling the whole way. What a kick!!! We enjoyed a few short hikes on Kauai and the immense beauty of the mountains and scenery!!! The ship, Pride of America of Norwegian Cruiseline was wonderful and the crew helped out anyway they could. My wife, and our friend are both gluten intolerant and the servers and the Maitre d' bent over backwards to make sure they were served "clean" food and not contaminated. The food for the rest of us was as expected...cruise worthy!!! The shows performed at night were jaw dropping...the magician, the comedian, the tribute to the Eagles Band, the tribute to the Four Seasons, and the Vegas Shows of singing and dancing . Great vacation. We didn't have time to do a 14 day cruise from the main land, so it is really nice to show up and enjoy the islands of Hawaii. It was soooooo helpful to have Cruise & Travel Masters sent us a link of wonderful excursions and let us know what would work and what wouldn't work as far as time allotments would allow. (on our own we would have over booked and not had time to do what we thought we could squeeze in) From the time we left SLC until we returned, everything was taken care of for us and a ULTIMATE trip is now a great memory!!! Judd and Deb Mackintosh SLC

Ann Wright

Exciting, diverse, full of surprises. Beautiful animals, great people, great food.

Candace Karpakis

Jenny West is amazing. She makes great suggestions and helps us every step of the way! Love her!

James Langford

Had a wonderful hands free vacation experience thanks to our agent Holly. Already planning our next one. Thanks.

Barb Turpin

It's always great to work with Joanne at Cruise & Travel Masters... especially for any transportation contacts or local connections...takes all the worry out of your trip.

C Asb

Cruise & Travel Masters is terrific. Gets us where we're going and back using best possible options, and trouble-shoots whenever necessary.

Victoria Brown

I was excited to work with them after I met them at a bridal convention, but once I emailed, messaged and a left message for more information with no response or answer, I was highly disappointed. Wish I could give more than 2 stars.

Brenda Johnson

Great group of people to work with! Tell them what you are looking for and and amazingly it happens quickly. We will use them again and refer friends to them.

Roger Lopatriello

Our experience was great we were a little scared at one point when the reservation wasn't made but you guys made it up in full apreciate it, thank you very much 5 stars from ROGER LOPATRIELLO

Denise Chasse

Toby (and Sasha), We had the absolute BEST POSSIBLE experiences in Italy! All of our tours and accommodations were spot-on and could not have been better!!! We both ate way too much, but other than that, we're none the worse for the wear! Thank you for setting-up the itinerary after listening to just what we were hoping to experience! We will definitely contact you when planning our next trip to Italy! We think we'd like to go to Puglia, especially the Mediterranean coast there, which Marco Vignoli (I Bike Tuscany) showed us pictures of! Dave and Denise Chassé P.S. We'll send you a link to our pics online once we get them uploaded to Shutterfly or other...

Hilarie Petersen

I'm not surprised AT all that their reviews on Google are SOOO high. Amber Burt was SOOO helpful with us. We found a rental car that was cheaper than through any company, including the one she booked it with. AND EVEN Costco (gasp). I had about 5-6 people say Costco was the cheapest, but it wasn't. AND I LOVE helping smaller businesses thrive. I would whole heartedly recommend this travel company to ANYONE.

Jeremiah Nash

Best Travel Agency in the world!

Mindy Navarrete

We have worked with Cindy Swenson on 2 trips to Mexico and she is great!! Both trips were easy to book, she thought of all the details and it was so effortless. I will ALWAYS use these guys for our vacations.

Alex Nickell

Amy was incredible. I called quite a few different travel agencies here in Utah, but they found me the best ticket!! They will have my business in the future.

James B Naccarato

Great service and product knowledge. I have used Cruise and Travel for years and have never been disappointed.

Ken Shulsen

Tremendously helpful. Agent Lybbert was a pleasure to work with.

Kathryn Christensen

Joanne was wonderful and so very helpful. She got all of our details organized! So grateful!

Debbie Hawkins

Cruise and Travel Masters is the best in the business. They have fabulous agents that will take the very best care of you and make every trip a memory forever!

brian beck

Hastle free! It was a great effortless trip!

K Varanakis

We have used Mateja for several of our vacations and she has always done a fabulous job for us. Everytung is well planned out and always is to our highest expectations. We will always use her for our travels

Dorothy Jolley

The trip to China and Tibet was exactly as described in the itinerary only a lot more exciting. Of course, it was trying at times but it comes with a wonderful trip. Tibet was extraordinary and one cannot imagine it without the experience.

Teresa Jackson

Everything went very smooth.i loved the clear blue packet that you prepared for us with everything to know and board our ship with including nice luggage tags.

Emily Hadd

Joanne is the best. We have gone to her for every major vacation we have taken over the past 3 years and each time has been absolutely amazing. She always has great recommendations for us and consistently finds the best resorts, the best activities and at the best price. Joanne and the Cruise and Travel Masters team are always pleasant to work with and have been nothing but kind since our first appointment with them! Thank you for everything you do!

Mike Gibson

Toby and her team always go the extra mile.We gave her short notice but she made our trip happen,at a great price .This trip was to Hawaii but Toby also sent us on a 3 week to France/Italy for our anniversary that went off without a hitch.This company hats 5 stars from me .Mike Gibson

carol illing

I have always had great experiences with Cruise and Travelmasters. They are fast any evconomy minded as they make your reservations. They are courteous and friendly. I highly recommend them to all my friends.

Mikey Dahlstrom

I love Cruise and Travel Masters to book any of my travel! All of the agents are honest, fun and very knowledgeable in the travel industry! And when there is a delay or cancellation or problem at the airport , you just call them and they fix it. No standing in long lines. Awesome!

Karen Yates

Fantastic trip and customer service!!! Highly recommend.

Carrie Pappas

I have worked with this company on family trips for many years now. There staff is very knowledgeable and all the places recommended have been first rate. Our representative is knowledgeable, pleasant, and prompt. If you need help with travel, this is an excellent group to work with.

Cheryl Clyde

I have worked with Mateja Harrington for over 12 years and have never been disappointed in travel plans for us. Every detail is taken care of so that our trip is stress free. She has planned trips for us from all over Europe to Disney World and many cruises. She's booked corporate flights for us. She has organized group trips and everyone is happy with the trip. She has planned free traveling trips for friends all over Europe where all the hotels, tours and trains are organized and you simply have to follow her agenda to enjoy a fabulous trip. I would highly recommending any of your travel plans be booked through Mateja!