Reviews of American Airlines Reservations Office (Travel Agency)

Meaghan Stack

Would never recommend

Eric Brunstad

I would very much like to get this resolved. However we are having trouble. It seems like someone in the HR Payroll department is very concerned about how things get done. And by acting in a certain inflexible manner is hampering the career goals of potential employees.

Sharon Popson

Poor customer service!!! After missing our cruise & having to put out $250 for hotel and wanting to charge me $200 per person to get back home Americans Airlines awards me with 2000 bonus miles??? What the hell should I do with that?? Like they think I would ever fly with them again?? Useless!!!

daniel page

Not good. Not helpful. Not understanding for large family groups. Stuck on runway 4 hrs. Still have 2 hrs to go on next flight (had to run with kids to make connection) (after missing 1st one) no food, kids have to pee and in the grand scheme I'm sure f's given by American Air is 0.

Kenneth constant

Wonderful workplace. I love it and the benefits.

Renats Stozkovs

It is being renovated now and going to a semi-open office concept. The work done so far is very cool.

A W

Frequent business traveler says NO choose ANOTHER AIRLINE. I fly for business many times a month. I use mostly United, American, and Alaska. AMERICAN has poor customer service knowledge. As with most airlines, you have to speak with to a supervisor to get a "real" answer, although the customary line is "the supervisor will tell you the same thing". When asking for a supervisor I have received such rude remarks as " I BET YOU WILL HOLD ON FOR THAT SUPERVISOR!" 9 out of 10 times the representative purposely loses the call. I hold on for the "survey" and it never happens. What is True is that AMERICAN AIRLINES has SQUEEZED in the fine print that since NOV 2018 REWARD TICKETS EVEN WITH IN 24 hours will STILL CHARGE the CUSTOMER $150 to reinstate your miles. Within 24 hours they will REFUND you $ at no charge but WON'T GIVE BACK YOUR MILES. THIS NEW POLICY IS WRONG! Charging the CUSTOMER $150 for use of their own miles even within 24 hours.....and not making this clear to the customer....HORRIBLE..... Don't get a Credit card with American for miles that the corporation tries to take away from the "valued customer". BEWARE or just accept that you should not grab that Special that they are offering or take any "AMERICAN ADVANTAGE" Ha!

BRIANandSUSAN BOLEY

Lots of changes. The updates are long overdue.

Nick McNeely

I booked a ticket to visit my friend. Shortly after he was hospitalized and I had to cancel my flight. American Airlines took my fare and offered no alternative remedy.

Sandra Harrington

This is by far one of the best company's that I've ever worked in my working career!

Valarie beck

This airline is unbelievable our flight was booked in Feburary. They change a rule for comfort / companion animals that went in effect 6/1/2018. Even though my paperwork was sent in appropriately by my personal doctor and vet. They refused to allow me to bring a 4oz sugar glider on board the plain inside of a carrying pouch that is zipped and inside a flight approved carry on pet carrier. American Airlines states that sugar gliders are a danger. How can it possibly be a danger it cant unzip either of the Carriers it is in. Thank you American Airline for ruining a much 3 year waited honey moon and destroying the rights of a disabled member of society.

Candace grenier

I realize I always have a choice when I fly, and from now on I will do whatever I can to avoid flying on American Airlines. I recently flew from Savannah Georgia To Seattle Washington, then on to Anchorage Alaska. My worst moment with this Airline began at the check in. I was 2 1/2 hours early as to deal with my extra luggage. No one even acknowledged my presence for some time. I had to walk up to the counter and asked to be checked in, no friendly welcome, no hello nothing! I had weighed my boxes at home and both of them weighed less than 50 lbs. the scale at the airport weighed each just over 50 lbs. but less than 2 lbs In each case. I was asked to cut both open and take things out, during which the 2 ticket agents carried on a private conversation, which I feel may have been a negative one concerning me. After the boxes were rearranged, and weighed I requested tape to reseal my boxes. My request was greeted with a heavy sigh, and a trip out of site to get it! So much is wrong with this picture!! I don’t even know where to begin!! I was friendly to book of them through this ordeal, but unfortunately didn’t get the same in return. I might also suggest your web page regarding luggage fees is a bit confusing. Your prices for extra baggage are not posted near enough to the statement about being able to check up to 10 bags. In the end I paid of course ($180.0) to get my things home. I thought I would be paying $70.00 In the end I don’t remember ever being treated worse by airline employees.

steve cox

Wonderful Place..ample parking and delightful people. ..

Richard Ramirez

Good people

Brenda Stiles

Best airlines in the air

Meleane Ofahulu

Best second home for me

Jason

They rebooked our flight 48 hours later. This could be the worst company in the US. The federal government needs to look into the unethical business practices.

Nate Bebe

This company is a raciest company. The profile their customers and slander the customers name. Know that my review is based on a real life experience that happened to me. If you are not a white person please do yourself a favor and fly with southwest airlines they will treat you so much better.

Terrel Earl

I don't work there before or use credit union Airline stuff but I want enjoying there in my life

Jack Daniels

It’s where the magic happens‼️

Robert Phelan

Yea, they are not helpful, I do not know why this is the case. The online booking is dysfunctional. The change fees are confusing. They are not helpful, they are unable to explain the rules, they are very quick to blame you for not understanding their internal systems operational decisions of the online booking. If you are new to American Airlines be very very careful. Horrible customer service. Think very carefully before booking with this airline. Use this airline as a last resort only. Southwest Airlines is amazing compared to American Airlines for travel in the USA. Vouchers are mailed via snail mail and if lost, it is like mailing cash and it gets lost in the mail. I asked if there is an electronic record and she said no. It can only be mailed. I stopped in DFW at the ticket counter to confirm my return ticket to Vail for Aug 29th, 2017 and she said the ticket was there. I tried to check in today and no ticket found on line. Amazing I went to the ticket counter after arriving in Dallas, and told I had a return trip, and then today when I proceed to check in--- surprise. It is all my fault for not understanding how their online booking system operates. Over all service is horrible. On the flight from Vail to Dallas they announced they won the best airline of the year—— I believe this is a self appointed award. They are not fixing the customer service, they are trying to cover it up with self appointed awards. The refund system is crazy, you would thing they would keep a record of the account information. I believe they know that mailing the voucher will cause a good fraction of them to be lost and this is great for them.

Wink Trucking

Flight delays after get the plane loaded takes 40 minutes to get push back from the gate

Diane Thomas

Awesome!

Ryan P.

Very nice, remodeled campus. Garage parking with EV car chargers, and open and inviting work place. lots of friendly people.

Nurzuhal Faust

Customer service is horrible. Landing was delayed, missed the connecting flight. The staff at the gate was very unpleasant, kept making excuses about not wanting to make accomodations. Stated the weather was not her fault etc. I guess it was my fault, i caused the weather delay.... Did not offer hotel or even a meal or bottke of water, what a dissapointment, again. I would give 0 stars if i could. I should have known, was on the Dallas flight to little rock a couple a months ago that had to be rerouted to Louisiana, Shreveport because of storms. They put us on a bus and drove us to little rock. Needless to say i was upset, since i bought an airline ticket and not a bus ticket. But they did not care, no one apologized or contacted me, that was pretty sorry. Dont know why i thought AA would do better this time. Iam at the Dallas airport with my sister and two minor children. They expect us to sit here with no food or drink to sit here and wait for 7 hours for the next flight. Pretty bad customer service from AA.

Vicki Baldwin

Best place in the world to work. American Airlines is the greatest employer I've ever had, that's why I've been there 21 yrs & My sis retired after 29yrs. Reservations is the job to have. Apply & try you'll like us.

Anthony Ruiz

There are not many words for how horrible this company is

Mr. Smith

If you wish to be treated as a valued customer, this airline will fail your standard. Overbooking flights to the point the weight is too great for the airplane, after offering travel vouchers (only good for a year) to four customers - then hand selecting another five to boot from the airplane after everyone was seated. What a cheap practice. After all this, our flight was cancelled because it missed curfew. The airline only offered a discount on a hotel for the night - making the customer pay even more for their dirty practices. I will never give this airline business again, and I travel 75% of the time for work.

Brenda Scott

Best renovated work place

Zenobia Jackson

Great work place!

Eric Elder

I didn't know where else to leave this review... Used to Fly Southwest Airlines everywhere

luz castellanos

Great service

Jody Lewis

American Airlines is not so American. We've flown them twice and have had horrible experiences every time. Our last flight on AA was a 10-hour leg with a 1-month old flying home on leave from active duty. The flight was half full. Since there are specific seats for families traveling with babies that allow the baby to be put in a hanging bassinet, we requested to be assigned to those seats once we got to our gate. Our seats were 5-rows back from the hanging bassinet and they would not move us unless we paid $300 extra, which we could not afford being on military pay. Once on the flight, there was nobody sitting in those seats and they would not allow us to move. They do not have their customers best interest at heart unlike other Airlines we've flown such as Alaska Airlines.

Jonathan Chen

$20 to move seats in the same class so two of us could sit together? Made a mistake by not flying Alaska.

Gregory

Purchased tickets 1 year in advance but couldn’t find a way for my wife and I to sit together. Never again American Airlines, never again!

Review ER

Modern and elegant place to work

Daniel Lazourievsky

Plenty of time to review this airline while sitting stuck at DFW without a flight. Thanks AA!

Lee Ann Folau

All hard working Agents ! Best Trained in the Industry. Always have a Smile in their Voice! Makes me feel Glad that I am Flying the #1 Carrier. Thank You 4 Always being there 24/7

Dave Hachey

Called in because my TSA Pre check wasn't showing on my ticket. Left my name for them to call me back. In the interim I went online to see if I could figure it out and right when they called me back I resolved it. I said to the lady that it looks like I'm okay now and it's resolved and she instantly hung up on me without saying a word. I'm not impressed.

Theodore Woitazek

This airline is pathetic. Book a seat 2 weeks in advance then get told I need to go to the counter to be assigned one? Their customer service is less than substandard.

Kenza M

Nice building

Lux Lover

Ill try to make this short. I never write bad reviews but this is well deserved. I boycotted AA 5 years ago due to a horrible experience flying to Mexico. I decided to try the airline again after 5 years. I fly frequently for work. 1st flight delayed which would cause me to miss my connection so I rescheduled the connector. Then after an hour the 1st flight was canceled. So I had to reschedule for a 2nd flight. After waiting on hold for 30 min and rescheduling, they announced if we rescheduled for that flight it was also delayed which would make me muss my connection again. So I scheduled a 3rd flight getting in later than I wanted since I have to work tomorrow. While waiting the 4 hours for this flight there were THREE gate changes. So I kept migrating closer to the gate, it would change. Then I go the other gate, after an hour it was changed. This happened three times. I finally made it to Dallas to connect to San Antonio. Flight again delayed for an hour. So I again have to call Enterprise to ensure my car will be there. Luckily I fly Delta on the way back. My friends told me that I should have known better. They were right. No more chances. Im done with AA. Im not flying for vacations, timeliness is important. I would inderstand one delay but 4 delays and 3 gate changes shows leadership is very poor at AA.

Cyndi Jochum

Getting remodeled. Looks great

Denise Dawson

Nice people

Cheryl Mitchell

The new updates to the building are awesome.

Akash Patel

I don't normally write reviews but you guys actually suck. That's my nicest way of putting it because my other comments would get removed. Anyone trying to fly, avoid this horrible company at all costs. Also @google, please create 0 stars specifically for American Airlines because they're awful.

Fidel Castro

(Translated by Google) Terrible service ... Very bad experience my mom is thrown in Dallas without help and no solution, she is launched since Saturday because of the incompetence of all could never board the flight and let her have the passage in hand as they did not appear in system and magically appear later when the plane had already taken off. Always give bad comments of this airline of terrible services. My mother is sick I hope she does not get sick anymore since she is not even eaten because she is waiting for a flight to be able to come. (Original) Pésimo servicio... Muy mala experiencia mi mamá está botada en Dallas sin que la ayuden y no le den solución , ella está botada desde el día sábado por la incompetencia de todos nunca pudo abordar el vuelo y la dejaron teniendo el pasaje en mano según ellos q no aparecía en sistema y mágicamente aparece después cuando el avión ya había despegado. Siempre date malas comentarios de esta aerolínea de pésimos servicios. Mi madre está enferma espero q no se enferme más ya que ni siquiera a comido por está esperando un vuelo para poder venir.

David Deeds

Newly renovated

Eric C

"The department you are trying to reach is experiencing high call volume. Please try your call again later." Then it hangs up on you. No queue, no call back. American is hands down the worst domestic airline. A culture of incompetence and apathy. It's a great place to work because you don't do any actual work.

Chris Evans

Wonderful place.

Lesia Hartley

My favorite airlines

Russel Shaw

I travel with a side arm every month or so always take it with me and for the first time a guy reads the screan to mean something that is not right according to AA about ammo and just made my flight.

Anthony Valenti

Poor service

Tiffani Todd

Great atmosphere, great co-workers and newly renovated office.

Rachel Wood

I've visited this campus dropping off or picking up employees. I was given a tour once, and was really impressed by the campus. At the time of my recent visit to the campus, employees were facing quite a challenge with the Max 737s being grounded. Although nearly every customer they spoke to was understandably angry with the situation, every employee I saw remained professional, friendly, and focused on problem solving for each customer's unique situation one at a time.

ALMA ELIZABETH Valadez

Love this place and Marcie

Terry Kaphingst

Makes me angry that I checked my bag and paid for it and then at the gate they announce you can check your bag for FREE because they are completely booked!