Reviews of The United States Hot Air Balloon Team (Travel Agency)

robert moyer

Was a great experience. Not as scary as it would seem. Easy take off and easy landing great photos and staff was amazing. Our pilot was Stan and he was awesome. Thanks for the flight. A little pricey but worth it if u have the money to spend.

Julissa P

Went to celebrate my birthday with them and the experience was AMAZING ! received a lot of help from Brenda who was always willing to answer all my questions. The day of my flight, the crew was great. Stan, our pilot was the man! After it was over, we received souvenirs and some complimentary champagne to finish off the day! Only reason I didn't give them a 5 star was because of the distance. It took me almost 2 hours and a half to get there. Besides that, Great job!

everything you Sonwani

Nice,like,thise,ballon

Jenny Morgan

The views from the balloon were amazing, but we crashed into some trees! I thought we were going to be dumped out of our basket!

Chris G Mohen

Really a special experience

Manuel Diaz

Great time for children or adults. You will want to dho ot again.

candice dolla

Pilot was great awesome experience.

Harry X Berning

Awesome experience with the US hot air balloon team! Ive used them multiple times. The staff and crew are experienced and know what they are doing. Always in good hands when they take you ip altitude.

Diane Heilman

BCTV. ORG

Erin Foley

This was the most amazing thing I have ever done! Between the staff and the views we couldn't have asked for a more perfect day!!

Yaobin Dong

This rating is for their poor management and their refund policy, not for the flight experience since I have never successfully experienced it. The main reason I am so mad about them is that They Don't Keep Their Words. I booked my initial flight on April, got a phone call saying they had to reschedule me since my booking was conflicted with another group, then they cancelled my booking for 3 more times because of weather, which I could understand. I just got tired of it, didn't want to try another time. Then I requested for a full refund, which should make sense. But their refund policy requires 15% fee. I guess it works for people who wants to cancel their initial flight, but not for my special case. I called them about my request, the lady answered the phone call could not decide and passed me to another gentleman, who agreed to make a special case for me and give me a full refund. But they never did refund me the money. Called them again, and this time the man who answered the phone (who called himself the man managing refund) refused to do the full refund with strong voice, even though I told him the promise they made on the previous phone call. Beautiful!!! What can I say?

Chuck Finely

This is one top notch company. We flew with them a little less than a year ago. I was surfing around online and realized I never left a review. I could not have asked for a better experience. Everything from the phone service to the pilots and their crew was flawless. We wer canceled 2 times in the afternoon due to weather. The third time we scheduled for the morning and it was well worth the wait. My Mother in-law is disabled and she flew with no issues. The crew helped her in and out of the basket and the in-flight experience was an absolute delight. The best part about the entire experience was the smile on my mother in-law's face when we landed. Anyway, we are thinking of booking another flight this year. There is no doubt in my mind this is the company that you will want to fly with. They really went above and beyond the call of duty to assist me and my family. Thank You!

Todd DePrefontaine

The pilot and crew were excellent!! Very friendly, professional, and kept our safety and satisfaction a priority.

edgar fajardo

Amazing experience definitely going back for a other great time tanks guys