Reviews of Fullington Trailways (Travel Agency)

Aaron Brown

Absolutely horrible! I have taken this bus several times now, and the first time it was severely late, I was understanding because of traffic. However, for the last couple of times, this bus has been many HOURS late, due to mechanical failures and connection failures. This is too often to be chance, they are not keeping their promise of good service to their customers. Additionally, their refund policy is draconian, calling the time tables "estimates that cannot be guaranteed" -- how is a 3 hour window an estimate?! Ridiculous!

Lucas Fabian Hackl

Fullington seems to be a smaller company that doesn't do to poorly by providing service from State College to NYC and Harrisburg. They seem to have some deals with Greyhound. Most of their connections are not as fast as Gotobus (which is run by some crazy people with very lax security standards) and not as cheap as Megabus. However, they offer a deal where you get a free rise if you use them regularly (I think your sixth ride to NYC is free). I always use them if there timing is convenient for me. The bus is usually not as full as Megabus and the drivers are nice.

Patrick Engle

Businesses across the U.S. are under scrutiny for discriminatory practices Fullington Trailways should be no exception in maintaining the highest quality service and not tolerating discriminatory practice. The front entrance to Fullington Trailways located on Alexander Dr. in State College PA is politically neutral and welcoming to all guests whereas the "driver's entrance" indicates the organization supports Donald Trump's agenda "make america work again." On August 6 at 5:30PM anyone entering the driver's entrance to the dispatch would've encounter racist comments by guest/drivers who used the derogatory term "n...rs" followed by correction from the on-duty dispatch "Doug" who responded "hey" to which the guest/driver responded "well that's what they are, they throw everything around." Currently Fullington is staffed by approximately 1 African American driver of approximately 100+ who may have encountered such disrespectful environment had that driver entered the building at that time. To be a successful business in today's world one would think hostile and discriminatory practices as such wouldn't be tolerated, at least when law enforcement allege discrimination disciplinary actions are immediately taken to correct the issue. Fullington operates an express shuttle for Pennstate University students requiring a printout of a valid ticket. If a student has an eticket, agents request the student obtain a printout declaring students have "burned" the company using others credit cards etc whereas agents have the option of verifying with the confirmation number doing so with Asian and Caucasian. On one occasion an African American woman approached a ticket agent (scott) with a valid eticket. Scott alleged the customer possibly stole the ticket demanding she purchase another ticket at $50 although Scott had the option to confirm the eticket purchase through confirmation number. Fullington was incorporated through a company from France until January 2018 in which Fullington regained possession doing so with a history of violating corporate policies for drivers forcing drivers to violate DOT regulations for driving hours and instituting an implied policy in which drivers were expected to "fudge" falsify dot logs to drive out of compliance. Two examples of violating corporate policy; drivers were required to drive during policy break time when short staffed, dispatch operated on a 70 hour in 8 day period whereas corporate policy dictated a 60 hour in 7 day period. Like

Sandy Wagner

If there were such a thing as a negative star, I'd select it. Fullington oversold their bus from State College to Harrisburg on Friday, August 20th 6:15 bus. Although, how thoughtful of them, they gave students the option of not getting on it because they'd either have to stand or sit on the ground. AND the next bus isn't until the next morning. What great options. So Fullington does this, so then they can put 100% responsibility on the customer, "He boarded the bus knowing it was oversold." This way, they are not accountable for refunding the money because, well, he didn't have to ride it.They reserved a certain time bus; it isn't okay to have to take a bus the NEXT MORNING!!!!!!! This is an absolute outrage and blatant lack of concern or regard for customers. College students, find alternative transportation, because as long as you are Fullington's captive audience, they will continue to treat you as if you are animals being transported, and not give any thought to your time, safety, and well-being. SHAME on them!!!!!!

Jenna Bauer

Fullington provided transportation for all of my wedding guests as well as my wedding party. We used bus shuttles for guests to travel to and from the hotel and reception venue and each trip was seamless! We also rented a trolley for the wedding party. Our driver was very nice, friendly and accommodated all of our needs. He drove us around campus to take photos in multiple locations! Fullington really aided in making our wedding day very special!

Justin Martin

What a poor excuse of a company. This "professional" driver tried to make an illegal u-turn and got hung up and caused a backup that was 100% unnecessary... drivers like this in the industry are like smudged masks in the KKK

Lisa Philippe

Friendly, helpful drivers, they help me with my heavy bags, loading under the bus. And they have helped me with my carry on, getting it to my seat and helping me settle in the best seat for me. They are curtious, respectful, and make the ride very enjoyable. Thank, you Fullington!

Joan Serena

Very helpful! Courteous and easy to work with. Professionals.

Juan carlos Arguello

Ac didnt work, driver did not know where he was going.

Connor Dougherty

For a place that serves so many students, they really don't offer a quality service. Tickets are overpriced ($50 for one way from State College to King of Prussia for Spring Break), and buses often leave late from the station. It's also outdated to require paper tickets when other services like megabus allow you to use your phone to show your ticket. Really disappointed that so many students are forced to use this service because it takes them closest to their destination.

sergio Avila

Hate how the bus is said to leave at 5:45 and I'm still here 30 minutes later waiting to leave, and this happens every ride I have had.

Rami Al-Sabeq

Good service.

Theresa Bessette

They do have great service , drivers are very friendly and accommodating . I say this because I am handicapped . Would recommend .

Haley Hammerschmidt

I have taken this bus at least half a dozen times, and I have only had ONE ride where the bus did NOT break down. One of those times the bus actually caught on fire. If it was possible to give this company 0 stars I would. The absolute worst experience every time. The only reason I choose it is for convenience, since it picks up and drops off next to campus. It's the most expensive option, and they even had the audacity to charge me an extra $5 to print my ticket out at their office after I was unable to print it myself. I hate this company, this experience, and if I had any advice it would be to use megabus- it may be off campus and a longer ride, but with all these breakdowns you'd be able to get to the West Coast in a quicker amount of time than to Philadelphia with Fullington.

Peyton Rotondo

Absolutely terrible. System is really unorganized. A girl and I were supposed to be going to just Harrisburg at 930, and I guess there was a mess up with a bus to Baltimore or DC. So instead of getting another bus for the people traveling to Baltimore and DC, they decided to board the people on our Harrisburg bus first, leaving minimal space for Harrisburg people. I got on the bus because I had a flight to catch at the airport, but my friend was left behind. They didn’t even know when the next Bus to Harrisburg would be there. Just terrible.

Tyler Hileman

Fullington provided wedding transportation for our guests. They were very fairly priced, quick to respond to any questions/concerns I had, and were flexible in a week of adjustments we had to make to the schedule. From what I heard the driver was friendly and, most importantly, got everyone home safely.

Tyisha Reddick

Cancelled a bus with zero notice. Said they called, which clearly did not happen. Not even an email was sent out. It's ridiculous. Employees at the station are also rude and untrained.

Taher Hadidsaz

I am not a customer but I seen one of a company's driver in action at NY City. the incident occurred on May 11, 2018 around 10 Am the bus # BN-04916 Penn. The driver with passengers was driving recklessly going in and out of traffic to get a headway. He spit on my hood of the car, through a "Bird" a few times and used "F" word. Imagine that with this type of a driver no one is safe riding or driving beside of this company.

Dylan Miller

If I could rate this lower I would. This bus carrier is absolutely terrible. Whether from State College to Harrisburg, or Philadelphia to State College. The employees don’t know what they’re doing, the buses are never on time. The bus driver I had on my return trip was so rude and disrespectful. Please never use them!

Christine Wilson

Too expensive, why don't you lower the price so more families can go on trips.

Paul Westphal

Pretty cheap vs some other busses, close to campus

Alexis Lee

I traveled with Fullington Trailways twice within the last couple of weeks- to get to and from State College and King of Prussia. Going home, the bus was 45 minutes late to even show up at the terminal, so many students including myself were standing outside waiting in freezing weather. When we finally got on the bus, we drove about 10 minutes and the bus broke down and we ended up at a Sheetz waiting for over an hour for another bus to show up. It took 2 extra hours for us to reach King of Prussia. Coming home, I had a bus driver named Graffius Clark. It took him an extra hour to get to State College, but not because the bus broke down, but instead he stopped at a gas station for 20 minutes to get himself some food leaving all the passengers on the bus confused as to where he went. Not to mention he clearly did not know how to get to State College and barely knew how to drive and control the bus. He almost missed the exit for State College, nearly running into the railing. He could barely navigate to the two bus stops on campus. I would not recommend this company.

Brian Spearman

I have had very few good experiences with Fullington, and you're much better of just going with Megabus. Fullington buses are often late by over 30 minutes to depart, and their inexperienced drivers have even gotten lost on the trip adding an extra 90 minutes to the ride. It's also frustrating that their "express" trips have more stops than any other Pittsburgh-State College bus. Lastly, after getting 5 bus tickets (which are generally more expensive than competing bus companies) and trying to redeem it for my free ride, the bus station refused to redeem my card. Tl;dr: Go with megabus for your ticket because they're cheaper, have more experienced drivers, and don't have bad customer service.

Josh Thorwart

Fullington Trailways was very helpful with providing a shuttle service for our wedding guests! They were very responsive, helpful, and thorough with renting some of their shuttles for our wedding. The prices were a great deal for what we were looking for. The drivers were very helpful, the shuttles were very clean, and the guests thoroughly enjoyed their experience! I would recommend this service to anyone that is looking to have a shuttle service for their guests for a special occasion!

Don Adams

Great company. Quality service with friendly drivers.

Mattthew Chen

Average bus dtop

Karry Carr

I am honestly surprised to see the poor reviews on here. I have taken tours with Fullington many times over the past 10 years, including some tours with people who have disabilities. I have found the staff to be courteous, knowledgeable, and helpful. I highly recommend them.

Jon Williams

The rides are fine, inexpensive, and quick. But the staff usually keeps customers in the dark while they wait at the station. The staff is never in any sort of uniform and generally do not act very professional. It's often a frustration. One time I was put onto a bus and realized there wasn't any open seats so I had to get back off and wait another half hour for another bus to open up. Apparently their employees don't know how to count how many people they put on. Overall, your're kind of stuck because these guys have a monopoly on King of Prussia trips, but I do not like doing business with them. They also do not offer refunds which is BS.

Scot Doolittle

Friendly staff!

Shane Evanock

Great service will go on a bus again

SOWMYA RAGHU

Easier access to campus. Stop for greyhound buses too

James Lanning

Poor service and riders poorly treated, poorly maintained facility, benches are dangerous and full of splinters Greyhound has the State College franchise and subbed to Fullerton. Nobody enforcing the contract terms.

ايفان عزالدين

Love

Daniel Voorhees

Absolutely terrible, take a mega bus instead and save yourself the headache!

One Wheel Man

They parked one of their buses in the middle of the road (e park avenue) during friday rush hour traffic, blocking both lanes and causing a huge traffic jam. (4/26/2018). I think it was bus #928 or o24? First 2 digits were 92. Find a better place to park your busses that isnt across a main road during rush hour traffic (blocking both lanes). Noticed it at 5:20 pm, not sure how long it blocked the road for.

Sandro O'Neill

Feels like the facility and its services have not undergone any sort of changes or improvements in the last 5 decades. Tickets are overpriced, the fee for switching ticket times is $20 which is absurd. They also don't let you use your phone as a ticket and instead charge $5 to print out a piece of paper. I'd rather walk than use this service

Weston Bushyeager

Absolute garbage bus service. It feels like they are stealing my money for the service they provide. With every ride the bus driver either is going off the road the whole time or the bus breaks down. The bus has absolutely never been on time for me either. If they weren't the only bus that I could use for my route I would absolutely never use them. I feel as though they should definitely refund me for all the times this bus has been late for me, it's false advertising. I don't have my CDL but if I could buy a junky old school bus I could provide better service than these scum bags.

Dorothy Dixon

I work for them.

Quinn Smith

Wasn't able to print my ticket. Brought photo ID and had the PDF on my phone of my receipt hoping to at least have a friendly conversation with the driver to see if they could make an exception. Bus driver immediately took a very hostile and loud tone towards me. Will certainly not be riding with this company ever again.

Karen Kemirembe

The two stars are for the friendly front desk staff at the State College, PA bus stop, for the convenient weekend times (5pm departure on Fri and 7pm return from Harrisburg), for the convenient location a alking distance from the university campus, and for the fixed, regardless of how late you purchase a ticket unlike other competitors. Disclaimer: This review is specific to the State College, PA to Harrisburg route; it is possible that the service is better elsewhere. Otherwise, for the 20 or so times I have used the service, some complaints include the return bus from Harrisburg always departing half an hour late (so why not change the time to 7.30pm?), no AC most of the time in the summer, bus drivers are impersonal and don't update passengers on timing, a $4 online purchase convenience fee each way ($8 fee for a return trip, so be sure to buy tickets in person), $5 printing fee if you accidentally print your to and fro ticket double sided, and be sure to carry full winter gear between Dec-March because the bus once had no heat in the dead of the winter so all passengers had to brave the cold. Also watch out for being charged twice; the ticket machine sometimes does not print the first time and if your card is swiped again, you get charged double. If I had not checked my credit card statement, I would never have noticed. Use this service only if you have no choice.

Ty Frank

2/2 buses I've taken have broken down and my trip has had 3+ hours each time added onto it.