Reviews of Air Canada (Travel Agency)

M FU

Worst airlines experience. Booked tickets with them 3 weeks before the trip and got the email receipt. In addition, also received an email of check-in notification from them the day before the trip. When when we showed up at the counter at 5:30am on the day of the trip, we were told the payment didn't go through, hence we couldn't board. As a result, I offered to pay on the spot. The agent had to call someone to process the payment, but she was out on hold for 15 minutes. Then she didn't know how to process it and had to take step-by-step instructions over the phone. It took her anothe 20 minutes to do it. When everything was completed, we already missed the cut off time. The final outcome.was we missed out flights and had to pay a hundred dollars more to buy tickets from another airlines to fly in that day. When I complained to be agents about the terrible experience, they told me they were not employees of air Canada but their contractors. ( This was at Portland, OR airport.) The whole experience shows without doubt air Canada is a completely messed up organization. DO NOT fly it! We certainly would NOT ever again.

Sam Samuel

The young woman at the gate June 3rd 2019, and doing check in is the nastiest person I've ever seen with an airline. If AC is checking reviews I don't have her name, it was the 7am fought from Portland to Vancouver BC. I fly back and forth from Canada to the US often, I will never use AC again and will tell my colleagues, friends and family to do the same.

Nicholas Smith

Air Canada will screw you over any chance they get. I'm never flying with them again. Having a "credit" with them is essentially worthless due to their restrictions on its use.

nitin kumar

Air canada customer service on baggage claim is pathetic. Their support service apart from booking don’t pickup or respond to calls. Worst experience ever.

Jiashu Du

No good deals at all! Not worth it!

Jacob Marshall

cant check in on the phone, online would give me an "error" message so I go to the airport to check in and there is no one at the counter for 2 hours!! how am I supposed to check in???

Roisin Cassidy

Air Canada has possibly the worst customer service that I have ever experienced with an airline and appear to not care to rectify this. You could expect to be left hanging on the phone for an EXTREMELY long time or else deal with no response or no answering digital communication in regards to customer service.

Charles Bivens

Worst experience ever. First, they denied boarding for my wife and daughter in Portland OR after flight confirmations. The agent was rude. They were traveling from Portland Oregon to Taipei Taiwan. After an absolute chaotic trip of rearranging flights my family finally got to Taiwan to visit mom and dad, uncles and aunts. Then, my wife came back early while my 13 year old daughter stayed with an aunt to visit. Once again all was conformed with AC. Or so we thought. My daughter is returning the 4th of Aug. We inquired about, and purchased the AC services for an unaccompanied minor. My wife thought that all was well and returned home with daughter still in Taipei. AC calls and tell us they have no service to accompany minors! So the agent made a mistake. Have spoken with AC representatives for hours to try to gets someone to walk her through a flight connections in Vancouver. So now we are trying to figure out how a 13 year old can travel from Taipei, to a major international airport (Vancouver BC) and navigate customs and make her connecting flight. My daughter has never travelled alone. She doesn't even walk to school alone! A 13 year old girl. Alone. Thanks AC. Never again. Even with the invoice showing we paid AC for unaccompanied minor services sold to us by the agent, AC has denied this safety service for a minor and so now we don't know whether to cancel this flight and take the financial hit, drive to BC and get our daughter there, or what. Its been an absolute nightmare from start to finish. DO NOT FLY AIR CANADA.

Vicki Chu

Worst check in experience at any airport ever. Slow agents and waiting an hour when there were about only 8 -10 people in economy line (including infants and wheelchairs). The worst was that the manager stood around chatting for 15 mins before deciding to open another counter when the other counters were busy the whole time rebooking a couple passengers or only taking their business class lines. We prepaid bags and have boarding cards and still waited this long. When we finally got to the counter it only took 2 mins to print out bag tags. Should have another line up for bag drop off only.