Reviews of Big Sky Travel Source (Travel Agency)

Vincent H

We worked with Rosie to book our honeymoon. I had never used a travel agent before and wasn't sure if it would really be worth it using a travel agent versus just doing it ourselves. When we talked with Rosie, she asked if we had any preferences and we kind of wanted to try the Domincan Republic based of things we have heard from others. She recommended a few different resorts there based of our preferences. We ended up staying at one of the ones she suggested, Bavarostar Bavaro in Punta Cana, Dominican Republic. And, WOW!!!!!! It was stunningly beautiful there. There can't possibly be anyplace in the world that is that nice for that price. Rosie was right on the money with that pic. While there, we toured another resort that she had suggested and it was amazing too. There is no way we would have found a better place for the money. It was heavenly. I will never book a trip like this on my own. Big Sky and Rosie were the best. So very, very happy. What an amazing honeymoon memory my wife and I will always have. Don't trust that to chance.

Heartlandvapes Support

I have used Big Sky for two different trips and both have been amazing. The staff are all so friendly and full of recommendations no matter where you are traveling. We have used two different agents - since one time we went to Mexico, and one time we did a cruise -- and both time we were treated with respect, and everything was done above our expectations! HIGHLY RECOMMENDED!!! We won't ever book a trip ourselves, and will never use another travel agency :)

Kimberly Smith

Jennifer at travel source is AMAZING!!!!! Have used her for 10+ years and send all my friends to her. THE BEST!!!

Patricia Rivera

Do not book here. I had the worse experience ever. My travel agent, Shannon Wilkerson, made me believe that my vacation arrangements were set for my family and I annual vacation (8 of us). However, once I got to Cancun, Mexico, the resort advised that my specifically requested handicap room was not available , as the resort books "first come, first serve." Then, my family's room were not available either. The resort "upgraded" our rooms for one night, and the next day, we were being kicked out of the "upgraded rooms." My family and I were supposed to be on vacation, but instead we encountered a number of issues. When I contacted Ms. Wilkerson, and notified her of the nightmare my family and I encountered, she conveniently blamed the resort and her reps. I, then spent a whole day dealing with the resort's GM, and never heard back from Ms. Wilkerson. Please take my advise and avoid this place.

michelle carter

I don't know what the previous reviewer was talking about! I have used this company on many occasions and for many years and have had excellent service each and every time. They are very customer oriented and on the ball. Never have had a bad experience. Our personal agent is Judy.

Lillie Polk

Big Sky Travel Source went above and beyond to ensure that each person attending our trip was well taken care of! They are happy to answer questions and they work hard to find the best deals! Fantastic customer service!

Lastly Lashes

I completely disagree with the review about Ms. Shannon Wilkerson. She was more than helpful and willing to do anything and everything to ensure that my family and I (11 of us) were more than happy and taken care of for our trip to Playa Del Carmen, Mexico. Anytime I had ANY question, she was ready to help and answered with very educated responses. Shannon Wilkerson is the best travel agent at Big Sky Travel. So, if you want to book with this agency, REQUEST SHANNON WILKERSON. She’s incredible. Our trip to Playa was so amazing and it was all thanks to Ms. Wilkerson.

Kevin James

Best ever!!

Jennifer Waldron

I have worked at Big Sky for 16 years and recently noticed the negative reviews regarding Shannon. She no longer works for our agency as she took a job with another travel agency in town. Please know that we value our clients and customer service is our #1 goal!

Angela Miller

I walked in and all the agents were busy so I had a seat on the couch and one of the agents turned to me and said, 'what are you doing?' I was taken aback. I replied, 'waiting to see an agent' She was exasperated with me and told me to come over to her desk. The two adults and baby left the chairs from across her desk so that I could sit down and she went back to talking to the customer on her phone headpiece NOT me. I felt like I was imposing on her time and left without scheduling a graduation trip.

Sean Crown

Staff were so friendly and they make sure that you receive an excellent service. Incredible service backed by a depth of knowledge to travel the world.