Reviews of Hilliard Travel & Cruise Quarters (Travel Agency)

Lori B

My husband I have used Travel & Cruise Quarters for many years. We initially contacted Brenda 9 years ago to get advise on a cruise. She was extremely knowledgeable and helpful. She has booked 8 cruises for us as well as several all-inclusive resorts. Brenda and her husband Kurt are so helpful in choosing the "right" room for us on our cruises and just the "right" destination for the all-inclusive vacations. They are both so patient in the planning stages (I always have a thousand questions). Brenda and Kurt go out of their way to help clients and I trust their opinion and know they are looking out for us.

Jason Dureska

I was referred to Kirk and Brenda at Hilliard travel and cruise by a friend who also had a great experience. I have booked multiple trips through them to date. They are very knowledgeable about various destinations. They take all the hassle out of booking a trip and I have never had any issues with the trips they have booked. They are always accommodating and easy to get a hold of. I would definitely book through them again.

John Hitzemann

Great service when you really need it. Don't try to do it yourself. Put your vacation in the hands of a professional.

Averie Fuller

We have used Hilliad Travel for about 6 years and are very satisfied with their services. They are prompt with our questions and helpful . Looking foward to a cruise they booked for us this spring. Bruce and Pat Brown

E Losego

we have used Hilliard Cruise Quarters to help with multiple cruise bookings on at least 5 different cruise lines to many destinations for over 15 years. They have always been prompt in helping us to book a cruise and make suggestions to make our experiences even better. They obviously value their clients and make a special effort to make sure we are more than satisfied with our vacations! They recently were very helpful in suggesting trip insurance which we did have to use for the first time. It was very appreciated.

Megan Hudson

I love working with Brenda and Kirk. They're incredibly responsive and have a lot of experience/recommendations, which I appreciate! They're experts when it comes to all-inclusives. I highly recommend!

Michael Legendre

I have worked with Brenda for several cruises in the last few years and I have found that not only is she very knowledgable regarding cruises and associated land excursions, but is a wealth of general information on travel and general. I highly recommend that you give her and Kirk a try for your next trip.

Molly Smith

Walked in and it was a complete mess, papers scattered everywhere. There was a man who gave me a dirty look as I walked in as I was trying to ask him a simple question. I just walked out due to the messy presentation and how rude the guy was to me right as I walked in the door. Not a very welcoming place, very disappointed.

Sharon Murphy

I would like to recommend Hilliard Travel for all of your travel needs. My family has used Hilliard Travel for the past 16 years. We try to plan a cruise at least every other year. I usually work with Brenda and have found her to be very helpful in finding exactly what my family needs. She is able to recommend ships, excursions, and hotels to stay in before our cruise. I am a person that tends to have a lot of questions. I have found Brenda and Kirk to be very patient with all of my questions. You will find them to be very professional, experienced, and helpful. Make a new friend and plan a great trip. Give them a call today.

chris snyder

Our family recently worked with Brenda at Hilliard Travel & Cruise Quarters in booking our trip to Atlantis in the Bahama's. She was extremely helpful in the planning and offered suggestions from our flight, ground transportation to the fabulous destination. Our trip began with weather related issues that impacted the departure and return arrangements. Brenda remained available throughout the entire weekend. She was a godsend in making things happen that we could not have done on our own. What started with disappointments ended in a wonderful family vacation with her assistance. Can't thank her enough.

Susie Spaulding

We chose Hilliard Travel & Cruise Quarters to book our destination wedding in Punta Cana for thirty-two guests. Brenda was great to work with and really knows her stuff! She was very friendly, informative, patient and so easy to work with during the entire process. This was a very large group booking and we were so pleased with the outcome, our trip was wonderful! Thank you Brenda!

Bill Warren

I will never book another vacation without calling them. My wife and I celebrated our 30th anniversary and they booked up the trip of a lifetime for less than I ever imagined. I always assumed using a travel agent was like putting a middleman into the mix...they get the deal then tack on their fee. I had no clue how it worked and they got us direct flight from Columbus to Punta Cana, got us an upgraded concierge level resort, with an extra night for less that I could have booked it for myself.

Melissa Bachman

My family and I book a cruise with Hilliard Travel and Cruise Quarters about once a year. We love working with Brenda and Kirk. While we typically have an idea of the cruise that we want to book, Brenda and Kirk have always had great recommendations. This year we booked a 5 day cruise on Carnival Victory for early October. This cruise consisted of 2 1/2 days at sea and 2 ports of call. The ship was slightly older (built in 2000) it was vibrant, colorful and buzzing with activity (exactly what you would expect with Carnival). This year we booked an interior room as it was easily the best bang for the buck (we paid $403). Our room was small (but there are no "big" rooms on a cruise ship, and you don't spend that much time in your room anyway. The room had all of the typical room ammenties, including a strange looking hair dryer attached to the wall in the bathroom that looked like it should have been on the Love Boat (in 1970). Our bathroom was fine, about the standard for cruise lines and very pink (Pepto Bismol color to be exact :) ) Our first port of call was Grand Turk. I LOVE Grand Turk. This is my second visit to this beautiful island. The ship docks very close to the beach. When you get off the ship and walk down the pier, most people go to the left. This of course would be because of the DJ, beach chairs and Margaritaville. My first visit to Grand Turk in 2006 my friends and I went to this side. It is very nice, but crowded. Margaritaville overlooks the beach and there is a large fresh water pool on the other side of Margaritaville with a swim up bar. This year I opted for more serenity and some snorkeling. When we got off the pier and went through the Dufry shop, we went to the left and walked through the newer NASA exhibit that honors our ex state Senator John Glenn (according to the plaques, John Glenns space capsule landed 20 miles off the coast of Grand Turk and his space capsule was recovered by the Grand Turk government. We kept walking past the exhibit down to a area of beautiful palm trees and a fenced in area. We claimed our chairs with our cruise ship beach towels and some cheap clamp clips I got at the dollar store and walked out to the beach and past the ferry pier to a place I like to refer to as the "Conch Shell Graveyard". This part of the beach is not very often visited, but if you want some amazing souveniers to take home, definitely visit this place. After selecting my beautiful 8 lb conch shell (and subsequently checking to make sure there was no animal inside...ALWAYS check or you will have an interesting trip home), we donned our snorkel gear. I think we snorkeled for about 4 hours until the tide changed and we had a hard time swimming back to the beach. We saw an array of fish that one typically only sees in aquariums. I highly recommend snorkeling here to anyone who wants to just try it out. Our second port of call, was Amber Cove in the Dominican Republic. My cruise was the first ship to be in that part of the Dominican Republic in 30 years. We pulled into the dock in Amber Cove and it was breathtaking. We got off the ship around 9 am and walked in the new "compound" that Carnival spent $80 million dollars to construct. It was very nice. It had waterfalls and shops and a large swimming pool (there isn't a beach that is directly associated or easily accessible by foot in Amber Cove). We walked around for a while and then booked a bus to Playa Dorado. Our trip was $25 and we booked it through Carnival. Playa Dorado was easily one of the MOST beautiful beaches I have ever been too. With our group we had access to the beach, the sun bathing four poster beds, chairs, umbrella and the sand volleyball courts. We were also given a free drink when we arrived. We just couldn't get in the water due to the seaweed being kicked up by Hurricane Joaquin. Overall, we had a great time and loved the ports of call.

A C

This was the worst first time experience with a travel agency, NEVER AGAIN will we use this company. First off when going in to pay for our trip the place is so unorganized secondly the man who had to help us because Brenda was out (I am assuming was her husband) had no Idea about anything on our trip after she had told us to see him because she would be out, so that was a process. Then the day of our trip we arrive and are told we cannot check in because we didn’t have a card that had an additional $700 on it for them to hold for Damages or any room charges that may occur we carry cash only brought a card that had a few hundred on it just in case not to mention this was a resort that Brenda highly recommended as she has stayed so this should had been something she was fourth coming with after calling around to have someone go to my house to get a credit card so that we could check in we checked in went to our room found out after we had told her we wanted a front ocean view we didn’t get booked for that! Resort couldn’t change our room due to being booked up already so we had to keep it. So we gave Brenda a call she didn’t return our call until two days later and left a voicemail saying she “HOPED WE FIGURED IT OUT” as a travel agency you should have made sure we had what we asked for and have your calls forwarded or check your voicemail often in case there is an issue with your clients travel. Then as I am expecting to receive flier miles for my trip come to find out they got them because they booked it for us . Where was this fair! Also we had to check out at 11am and plane didn’t depart until 650pm as we were told no need really for a car because everything was right there on our resort. So Not happy with this agency.