Reviews of AAA Pickerington Reynoldsburg (Travel Agency)

Bernadine Hunter

Offer great member services as part if their membership

Dewayne Cox

A convenient location and helpful staff. Wish there were more detailed maps of cities and city guides.

Benjamin French

Brittany Britt was a great travel agent look forward to working with her again?

Betty Nye

Location is convenient, and agent was very helpful in getting me a trip tik right there since I was leaving in 4 days. Thank you

Scott Neal

My wife and I visited the AAA Reynoldsburg location to get materials for our trip. The store is clean and well organized. The staff is very helpful!

Paul Grimes

Lisa Shriver was most helpful in arranging a trip for me. She took care of all the details and had everything ready for me to sign and pickup the next morning. I really appreciate her help!

Connie McGrady

Always excellent service. The staff are great. My Rep is always very helpful and continues to offer suggestions and options for my trips. I have been with AAA for 37 years. Is there an award program for the reps? My rep deserves an award for her service and knowledge. Love this location. Right around the corner. THANK YOU AAA.

Anna Thornton

The employees were very friendly and helpful. There was no wait time.

DIZZYDEEZYTABLES

We got a passport pics taken here for $8! Of you have AAA I recommend using them for all your trip and passport needs!

Mary Taylor

Top rate service as usual. My rep was friendly and helpful. One of the travel books that I needed was out of stock. I always get good service whenever I stop in. Wait time for service was less than five minutes.

Shannon Sebera

If they place you with Raegan, save your self the stress and ask to have someone else. I promise you it will be worth the wait for someone else. Learn from my experiance. I travel all the time for work and have traveled a few times for vacation. Because I work in a fast past job, own my own business and have a family, my time is valuable. I went into AAA hoping to make like easier by having someone else guide me through the process and and not have to deal with the hassle of figuring everything else my self. Instead Raegan made this process stressful and much harder then it needed to be. She was no help as all she did was talk about relationship issues and the crazy dynamic she has with her boyfriends daughter. She printed us off a bunch of resort info from different resorts (many of which did not even meet what we told her we were looking for) and sent us home. She told us to call or come in after we looked through them and decided on one... at no time did she even attempt to go over any of the info with us or help guide us towards a package we may like. We took the info home on a saterday. I called Monday and Tuesday and left message with no returned call. When Raegan finally called me back, she made it sound like we were getting the package $10 cheaper than originally quoted. I thought we got a deal as at no point in time the day we were at the office had she told us prices could change or would change. After I put down my deposit, Raegan had said she would send me my confirmation and receipt for deposit. I didnt think anything of it until several weeks later when she sent me an email reminding me my payment was due with a document that finally had a price that was $200 more then I was quoted/printed the day we were in the office. In the email she also included her hours that she would be in the office that week to make a payment. Again stating that i could call or come in (this time in writing and not verbal). So I went in on Monday between 11-7 as she stated and she was not in, I was told she had just left for lunch. So left her a message at the office requesting a call and followed up with an email. She called me back and I expressed my concern for the price. She requested that I send her a copy/text with a picture of the document and price I was referring to. Then proceeded to tell me that the price had changed and the price I agreed to when she booked it was $200 more. When I told her she should have made that clearer and reminded her of the whole conversation about it being cheaper, she informed me that they generally dont fo things over the phone and it may have been clearer had I came in to book my reservation. I left it alone and decided to go into the office the following day between 9-5 as she stated she was working that day in the email I received. I got there at 930 and wanted 2 hrs as she was not there and her supervisor was busy. When I finally got to sit down with her supervisor Sheri, I finally thought I was getting somewhere. She finally showed me a document of what I was getting with my trip. Gave me a walk through of what to expect, told me she would ensure she talked to Raegan to ensure no one else had to go through what I did and talk to corporate to see if I could get some of the $200 back or some additional accommodation for it. It took a week for her to get back to me. She sent me an email where she informed Raegan that I did not hear her tell me that the rates may change and she should try to book people right away. She also told her that I was unset that I showed up during her lunch and she may want to let customers know her lunch break schedule. In addition she informed me that corporate declined to give me money back or any accommodations as a result of Raegans poor service and $200 her direct actions caused me because I did not book my travel the day we were in the office and received the pricing. I could have booked it my self with better service and less stress. I purchased the cancel for any reason insurance and I'm truly contemplating it.

Lynn Dillman

I actually stop there quite often. Like to keep up on all the travel opportunities. And the assortment of info in all areas of travel make that possible. Dreaming is easier if you can visualize it. Of course, love the trip tiks and maps. I find the location very convenient as well as bright and attractive. And have always had a great interaction from all the agents, who will go the extra mile to find an answer to any question you might have.

Will Brown

Skip the place and just go to the one on Hamilton Rd. Near New Albany. Went in to talk to someone about A Disney package. Staff was not very plesant I didnt think the info I got was correct so I went to the location on Hamilton Rd. & confirmed what I thought. This location could have cost me a couple of hundred bucks.

Michael Ingram

The best simply great

Tawn Anderson

Very helpful staff and willing to take time to help you I highly recommend this place

Ginger Cunningham

I love going to the Reynoldsburg location, staff always very friendly, knowledgeable and professional. My wait was less than 10 minutes before being seen by staff. The location is convenient to my home and parking is always available.

Jennifer Johnson

Sheri is the absolute best; would never book travel without her.

Kim Toler

I had one good experience then additional calls for additional trips and text to my agent were ignored or never called back. One person left me on hold for 35 minutes, one hung up on me after i said the trip info. One said i dont know anything about this town...ie New Orleans let me see. I asked about hotel service as i had dont my homework to narrow travel needs. I would not recommend this place for any travel, worst customer service.

Vicki Hopkins

This AAA site has very knowledgeable & helpful personnel. The attention we received in all aspects of our travel plans was exceptional.

Jacob Shawan

A good travel agency!

Cindy Karnes

We frequently get trip tiks for our trips throughout the year in our rv. The AAA personnel at this location are eager to help to get us on the road.

Kasper James

Very friendly, at times It can take a minute to process something you 'have to sign'. Other then that I was happy they were there to help me get them signed.

leonardoturtle 519

Good place to get a map

Sylyna France

I received good service. My agent was courteous and friendly. I didn't feel rushed; and she gave me a good tip about the AAA mobile app. The only negative is they did not have a brochure/magazine for the particular city I was traveling to, but info was in the tour book.

Michael Johnson

Sherri is amazing! I loved the decorations they had up for Christmas. I wouldn't use anyone else.

Ron Norris

My family and I were planning a last minute trip to Nashville, Tennessee. My rep at the Pickerington location was very helpful with suggestions for hotels and things to do and see. I appreciate all of the help.

Fritz Almario

Thanks for helping me with my TripTik routings, Kaylesha.

Debbie Dillon

I've been a member of AAA for almost 30 years and the experience I had at the AAA Reynoldsburg Pickerington location was outstanding. Rob was very helpful and pulled all of the travel guides I would need for my road trip to Colorado. He even had some great suggestions of sites to see.

Bill Evans

Called on Tuesday for 2 copies of a TripTik to HHI from Reynoldsburg. Picked them up first thing Friday morning. The desk attendant was very polite, asked what else she could get for me and did a very nice job.

Matthew F

Quick and fast