Reviews of Tom Tours & Services - Jackson Heights (Travel Agency)

sairlyn Carolina Requena Gonzalez

(Translated by Google) My package at punta cana was simply spectacular because they provided me with the necessary information and better prices to enjoy it. 1000% recommended !!!!!!! (Original) Mi paquete a punta cana fue sencillamente espectacular gracias a que me proveeron la informacion necesaria y mejores precios para disfrutar del mismo. 1000% recomendados!!!!!!!

Andrea Rocafuerte

(Translated by Google) My family and I always buy tickets there, since they have good prices, the girls are very friendly and professional. They always look for the cheapest rate. I recommend it 100 percent. (Original) Mi familia y yo compramos siempre los tickets allí, ya que tienen buenos precios, las chicas son muy amables y profesionales. Siempre te buscan la tarifa más baratas. La recomiendo 100 por ciento.

Luis Pazmino

Great travel agency. They help you to get good deals in airplane tickets

Sabrina Horrisberger

Siempre cordiales y dispuestos a solucionar todos los inconvenientes, mi viaje a Guatemala fue realmente increíble gracias a Tom Tours!

Iancarlo Morales

Great prices and customer service

Justin L

They are full of schemers!!! Jenny tried to swindle my mother out of her money by first canceling my mothers flight without her permission. Than refusing to return the money she had already taken out of my mother bank account. Oh yeah, can't forget the fact on how Jenny lied about American Airlines not accepting Discover Cards, meanwhile they accept all major credit card companies.

Waskar Medal

(Translated by Google) Excellent customer service and the best deals guaranteed !! More than 20 years using their services !! (Original) Excelente servicio al cliente y las mejores ofertas garantizadas!! Más de 20 años usando sus servicios!!

Jaqueline Rojas

The best service

R R

(Translated by Google) I used to buy my tickets in that place but it will not happen again. Last time I saw a lady, she was not very friendly. We are clients and she must always take care of us very well. We do not care about her problems at home. (Original) Yo compraba mis boletos en ese lugar pero ya no volverá a pasar.la última ves que able ,una señoritase portó no muy bien amigable.somos clientes y siempre se debe de atender muy bien.no nos importa sus problemas en casa.

Kat CruZ

I usually don't write reviews but I had such a great experience when I booked with them for my trip to DR early this year. No problems and very fast. Thank you!

German Torres

(Translated by Google) Very good (Original) Muy bueno

Yudi y Luis la mejor pesca

(Translated by Google) Very good attention (Original) Muy buena atención

magy Rocafuerte

(Translated by Google) Thanks Toms Tours for helping me with the emergency I had. Your service as always excellent. The very attentive employees. (Original) Gracias Toms Tours por ayudarme con la emergencia que tenía. Su servicio como siempre excelente. Las empleadas muy atentas.

Y Zhu

Very good service and helpful staff.

Glenda CR

(Translated by Google) Excellent service from this travel agency. Your employees always strive to get me the cheapest rates. 100% recommended. (Original) Excelente servicio de esta agencia de viajes. Sus empleadas siempre se esmeran en conseguirme las tarifas más baratas. 100% recomendado.

Efrain Osorio

En esta agencia me proveen los mejores servicios ., son una agencia responsable y trabajadora

Alicia F

They were very helpful intially when purchasing my tickets for my daughter and myself and two days later I purchased another ticket for a relative (minor) and kindly requested to please have all seats together since I was traveling with two minors. However, I was told we wouldn't be together because I purchased the third ticket days later and the flight was full and she would be seated behind us which I understood. At that point I requested my return flight seats to be assigned together in the same row but was told by "Gloria" that she could not do so until a few days before the return flight and I should contact her a few days before my return. I called 4 days before my return and was told this time by "Gloria" that she had never said that, there was nothing she could do and that the first time it was an expception they had done for me? I felt extremely upset, if she had said this to me at the beginning I would have tried to call Delta myself in the states. Not only did she treat me like I was making things up which I know I was not because I heard and comprehended perfectly what she said but she kept interrupting me the whole time treating me like a crazy customer when I was never rude nor did I raise my voice at her. They are very helpful when you pay but after this they won't even try to help or at least accept they mislead you and give you an authentic apology.... Very disappointed!

Daniel Torres

Tom Tours was a great help to my wife and I when we were planing our honey moon. We got married and went away this past August and Tom Tours helped us find the best flight and hotel deals. The staff was very welcoming and patient with our needs, I’ll definitely be returning for help planning our second trip away as a married couple. Thanks Tom Tours!

Danna R

(Translated by Google) I personally love the service they provide, since they denote the professionalism that exists among their work staff. Wonderful experiences thanks to Toms Tours !!! I give 5 stars but they deserve more. (Original) Personalmente me encanta el servicio que brindan, dado que denotan el profesionalismo que existe entre su personal de trabajo. Maravillosas experiencias gracias a Toms Tours!!! Les doy 5 estrellas aunque merecen más.

Caitlin Jensen

Gloria is the best!

giovanny montenegro araujo

(Translated by Google) Bad service from an employee. (Original) Pésimo servicio de una empleada.

Jason Rosa

Very professional staff. Made sure I got the cheapest fares on the market! Definitely more pleasant experience then dealing with other travel agencies. I will be coming back!

Jessica Barahona

Mi unica agencia de viajes es Tom Tours, a la unica que confio para que manejen mis viajes y mis vacaciones. A pesar que vivo en la Florida es a Tom Tours a donde llamo. Nunca me han fallado, siempre tienen una respuesta amable y muy dispuestas a ayudar.....yo recomiendo esta Agencia a ojos cerrados. Es mas a todas mis amistades las envio para alla. Keep up the good work and keep making people feel like family...

Jennifer Marin

(Translated by Google) Excellent service (Original) Excelente servicio

Karla Herrera

Very helpful people works here. You have to wait but they gonna take good care of your travel needs.

Yassenia Brito Cobos

Los mejores precios, la mejor atención con un personal de primera! Gracias Gloria por conseguir el paquete para Aruba

Karen escobar

esta ah sido la peor experiencia que eh tenido con esta agencia si es que se puede llamar así . esta agencia son pésimos en ayudar al cliente,prácticamente te roban el dinero con un descaro engañando al cliente cundo no sabe de algunas cosas tan simples como por ejemplo llamando ala aerolínea. informarte mejor para cancelar un Vuelo, oh cambiar un Vuelo ,yo llamo para hacer este tramite para poder ayudar ah mi madre ,ah que no la estafen ya que quedo sorprendida al ella contarme que le an dicho esta agencia que al hacer el cambio de vuelo tiene que pagar una penalidad de 250.00$ mas el cambio de tarifa , me explico ella tendría que pagar esa penalidad de 250.00$ el día que ella decida viajar mas el cambio de tarifa del boleto. cuando hablo con esta señorita por teléfono que fue grosera ala ves me dijo lo mismo y yo le pregunto que si yo pago la penalidad y trato de cambiar el vuelo de mi madre para un mes con tarifas mas bajas que si la diferencia de dinero me la regresan oh si podemos agregarla ala penalidad y pagar la diferencia .la señorita oh señora me dijo que la agencia no hacia eso que no devolvían el dinero así descaradamente me lo dijo luego dijo que la aerolínea no hacia eso ,al ella decirme todo esto quedo consternada y furiosa ala ves y le dije que me diera el numero de la aerolínea AVIANCA para contactarme con ellos y preguntarle las mismas preguntas que le hice ala señora por teléfono ,al contactarme con la aerolínea una señorita muy amable me atendió le explique todo lo que havia hablado con la agencia de viajes TOM &TOURS . todo totalmente diferente , laseñorita chequio el boleto me dijo que podia cancelar oh cambiar el Vuelo sin ninguna problema QUE NO TENGO QUE PAGAR NINGUNA PENALIDAD DE 250.00$ Y QUE ELLOS ME DEVUELVEN EL DINERO,QUE SOLO TENGO QUE PAGAR LOS IMPUESTOS DEL VALOR DEL TICKET Y LLENAR UN FORMULARIO, Y EN 30 DIAS ME DEVUELVEN EL DINERO QUE NO SON 250.00$ MAS EL CAMBIO DE TARIFA . SEÑORES Y SEÑORAS NO SE DEJEN ENGAÑAR POR AGENCIAS, PRIMERO INFORMECEN LLAMANDO ALA AEROLINIA ESTA GENTE SON ESTAFADORAS .ALA JENTE HUMILDE QUE NO SABE DE ESTAS COSAS SE APROBECHAN ,ASI COMO SE HUBIERAN APROBECHADO DE MI MADRE SI YO NO AVERIGUO ,ME DIJERON QUE ME HIVAN AH LLAMAR DE LA AGENCIA PARA QUE YO MANADARA UN EMAIL PARA AUTORISAR EL CANSELAMIENTO DEL VUELO OH CAMBIO DEL BUELO Y NUNCA ME LLAMARON SON UNOS INRRESPONSABLES ,QUIERO COMPARTIR ESTA PESÍMA EXPERIENCIA CON EL PUBLICO PARA QUE ESTA AGENCIA SEA MAS HONESTA Y PARA QUE NO SIGAN ESTAFANDO, ALA GENTE HUMILDE QUE NO TIENE MUCHO CONOCIMIENTO DE ESTAS COSAS . Y NI SE MOLESTEN EN PEDIR DISCULPAS

anthony luciano

This agency’s prices and service is far superior than others I have experienced. The staff always goes above and beyond for their clients. I highly recommend tom tours for a smooth and swift process for your trip

kenneth baque

the prices are low and the service is top notch!! thank you Gloria.

Antonio Alcivar

Para mi TOM tour ha sido la mejor empresa de turismo que he tenido durante ya 15 años , mi especialista Gloria Castro es una persona muy importante ya que e ha sido aquella que e me a ayudado , apoyado ,cerciorado, que me ha encontrado los mejores paquetes y pasajes , ya sea para mi país o cualquier lugar en el mundo que requiera ,estoy muy feliz con Gloria Castro es una persona muy cordial amigable y muy eficiente en lo que hace a más de hacerme sentir muy cómodo en todos su trato , gracias Gloria por tu extraordinario trabajo y asesoramiento

Nely Ramos

Muy buenos precios....muy amables

Edwin Brenes

Thanks Tom Tours for your support

Bernard Grossman

Actually visited EXPRESS PRINTER in the same buidling Zahed Sharif, owner EXPRESS is the best printer in Queens. Seriously For taste, value and quality execution Five stars!

Timothy Mesler

I have never called this place, yet I receive endless spam calls from them. Don't ever give them a phone # or text them. Very shady operation.

Roger M

I work as a Financial Analyst thus I am consistently under a lot of work stress, the last place I want to be stressed is at the airport or on vacation. The travel agents here do a phenomenal job to make sure that never happens! They give great customer service and have always guaranteed me the lowest price and if I ever run into any issues I quickly call my agent and they handle it right away which gives me a peace of mind. I used to book online through travel search engines but the world is not perfect so when issues would arise, talking to a customer service machine or being put on hold for long times was just as stressful as being at work. Thank you Tom Tours for all that you do and for helping me with my last minute accommodation this holiday season, I can't wait to see my family!

KevinOchoa_R .

(Translated by Google) Quality of service. 100% recommended (Original) Calidad de servicio. 100%recomendado

Andres Rocafuerte

(Translated by Google) I always buy my tickets with Toms Tour, it has great prices and its service is excellent. (Original) Siempre compro mis boletos con Toms Tour, tiene muy buenos precios y su servicio es excelente.